COVID-19

  • ¿Cómo afecta COVID-19 a mis próximos planes de viaje con mi pase Go Amsterdam?

    Las atracciones de Ámsterdam están empezando a abrir y estamos trabajando estrechamente con ellas para garantizar una experiencia perfecta durante su visita. Le aconsejamos que consulte el sitio web de cada atracción para conocer las últimas noticias de apertura. 

    En vista del brote, Go Amsterdam ha actualizado automáticamente los pases para que sean válidos durante dos años a partir de la fecha de compra. Si sus planes de viaje se han visto interrumpidos, pero tiene previsto explorar Amsterdam en los próximos dos años, le sugerimos que conserve su pase Go Amsterdam y no lo active hasta su próximo viaje.

    Para más información sobre Go City y COVID-19 haga clic aquí

Benefits

  • What are the main benefits of the Go Amsterdam pass?

    The Go Amsterdam pass gives you entry to over 40 of the best tourist attractions in Amsterdam, including many museums and canal boat tours.

    The package also includes a free digital guidebook, which saves you precious time by allowing you to plan your days in advance. And, because the pass is prepaid you don't have to carry cash around or wait in line for tickets.

  • Does the Go Amsterdam pass come with a guidebook?

    Yes, the Go Amsterdam pass comes with a digital guidebook packed with information about each attraction, including opening hours, maps, and helpful information about the city.

Savings

  • How much can I save with the Go Amsterdam pass?

    The more you see the more you save, so the longer the pass duration the better the value. But remember, you only need to visit a few attractions before you start saving money.

    To get an idea of how much you could save, browse our Amsterdam attractions section and see how much each attraction would normally cost you to visit – don’t forget, with your Go Amsterdam pass all entry costs are included.

  • Which Amsterdam pass offers the best value for money?

    The 5-day Amsterdam pass offers the best value for money. However, it is quite easy to save with all Go Amsterdam passes as attractions in Amsterdam often cost over €15 to enter. 

Attractions

  • How do I find out an attraction's opening times and closing times

    The opening times and dates of all Go Amsterdam pass attractions can be found on each attraction page on the website. We recommend having a look at our COVID-19 page for the latest news.

  • Does the pass include all of Amsterdam's attractions?

    The pass includes over 40 top attractions and tours including the Rijksmuseum, the Heineken Experience, Hop-on Hop-off Bus Tour – and more.

  • What are the normal costs of the attractions?

    The entry costs for all attractions vary and may be over €15 for an adult ticket. To see how much you could save on normal entry costs, browse our Amsterdam attractions section.

  • Are the attractions accessible all year round?

    The majority of attractions included on the Go Amsterdam pass are open all year round with just a few days of closure, usually around Christmas. Some are more seasonal, however, and are shut during the summer or winter months so we do advise you to check with the attractions before visiting to avoid disappointment.

    To see the opening hours and dates for each attraction, browse our Amsterdam attractions section or refer to your Amsterdam pass guidebook.

  • Can I visit the same attraction twice with my Amsterdam pass?

    You can only visit each attraction included on the Go Amsterdam pass once but the hop-on hop-off bus is unlimited for the duration of your pass.

  • Is the Go Amsterdam pass suitable for those with disabilities?

    Some attractions may offer free entry to visitors with disabilities, so the Go Amsterdam pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

  • Are pets allowed on tours or in attractions?

    No, pets are not allowed on sightseeing tours, inside museums or attractions.

  • Do I have to make reservations for attractions?

    Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

Purchase

  • How much does a Go Amsterdam pass cost?

    The cost of a Go Amsterdam pass varies depending on the duration and pass type (adult or child). For full details of the latest prices then check out the prices page.

    Note: the longer the duration, the better value the pass.

  • If I order online how do I receive the Go Amsterdam pass?

    Once you complete your purchase, you will receive your order confirmation within four hours that contains details for downloading the pass to your computer. Then print the passes at home before you travel.

    Passes come with a guidebook to make planning your trip effortless.

  • How do you define a child?

    Children are aged between 6 and 15 years. 

    Note: Anyone with a Child pass must be accompanied by an Adult pass holder at all times.

  • Can I buy the Go Amsterdam pass for a group?

    We don't have any restrictions when purchasing through the website.

  • How do I use an offer code or discount code?

    If you have an offer code you can enter this on the checkout page after you have chosen your product(s).

    Note: Offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing your purchase. If you haven't received an email confirmation after a few minutes, please refresh your inbox and check your spam filter or junk folder.

    If the email still hasn’t appeared, send a request through to our customer service team confirming your email address and order reference number.

    Or call +44 20 7293 0972 with your reference number to hand.

  • What are the Go Amsterdam pass purse values?

    Each Go Amsterdam pass is subject to a purse value which is based on the duration of the pass. 

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. Here's a breakdown of the purse value for each duration:

    1-day Pass: Adult €210 / Child €115
    2-day Pass: Adult €290 / Child €165
    3-day Pass: Adult €365 / Child €200
    5-day Pass: Adult €490 / Child €250

  • How do I use my Go Amsterdam pass?

    Your Amsterdam pass will be sent directly to your email address after purchasing online. Scanning the QR Code on your printed pass at the attraction entrance for the first time activates your pass. Depending on your choice of pass duration, it will then deactivate after this time has elapsed.

Validity

  • What happens if I change the date of my trip to Amsterdam?

    Your Amsterdam pass is valid for two years from the date of purchase.

  • How does the Go Amsterdam pass work?

    The Go Amsterdam pass is simple and easy to use. As a pre-paid-for sightseeing package, it includes entry into over 40 top Amsterdam attractions and tours.

    The Go Amsterdam pass also comes with a free digital guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.

    The Go Amsterdam pass is available in 1, 2, 3 and 5 day durations which work on 24, 48, 72 or 120 hours from first activation.

  • Are the 2-day, 3-day and 5-day passes for consecutive days?

    Yes, all Amsterdam passes are to be used on consecutive days. For example, if you have a 3-day Go Amsterdam pass and start using it on a Tuesday, it will be valid for the next 72 hours from activation.

Contact

  • How do I contact customer support for the Go Amsterdam pass?

    Our customer service team is available:
    Weekdays: 9am to 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

    From within the UK:
    020 7293 0972

    From overseas:
    +44 20 7293 0972

    WhatsApp (available for text chat only)
    +1 617 932 6123

    email: [email protected]

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