Comment pouvons-nous vous aider ?

Attractions in Berlin are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

In light of the outbreak, Go Berlin has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Berlin within the next two years, we suggest you hold on to your Go Berlin pass and do not activate it until your next trip.

For more information on Go City and COVID-19 please click here. 

There are two pass types to choose from - All-Inclusive and Explore. The All-Inclusive pass offers unlimited entry to Go Berlin attractions for a select number of days. The Explorer pass lets you choose a select number of attractions to visit within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer and All-Inclusive pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

We offer an All-Inclusive pass, and an Explorer pass.

Go Berlin passes include admission to Berlin's best things to do for a set number of days or a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include gift shop discounts and much more.

The Go Berlin pass benefits are huge. You'll not only save up to 54% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

No, the Berlin pass does not include transportation. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus Berlin: 1-Day Classic Ticket.

Child passes are for ages 6 to 14. Adult passes are for ages 15+.

The All-Inclusive pass is perfect for sightseers who are only going to be in the city for a short time and want to see as much as they can.

With this pass, you can choose the number of days you want to sightsee, with 2, 3, 4, or 5 days available. You can visit attractions or tours once per life of pass for the duration of your pass. Make sure you check out the attraction line up here for the All-Inclusive pass as they vary from pass to pass.

Once activated, your pass will be valid for the number of consecutive calendar days (not 24-hour periods) indicated on your pass. 

Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.

The more you see, the more you save - with the All-Inclusive pass, you can save up to 54% on attraction ticket prices.

Want to visit an attraction again? You can. With an All-Inclusive pass, you can visit each attraction once per day for the duration of your pass.

There are over 50 attractions to choose from on the Go Berlin All-Inclusive pass. You'll find a huge range of things to do on the pass including museums, activities and tours.

You can find more information about the attractions here.

The Berlin All-Inclusive pass benefits are huge. You'll not only save up to 54% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

There are no exclusions with the Go Berlin All-Inclusive pass.

Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

Once activated, your pass will be valid for the number of consecutive calendar days (not 24-hour periods) indicated on your pass.

You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

Check out the prices page for the All-Inclusive pass. We have a range of pass durations and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.

With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, 5, 6 or 7. Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. There is no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see how you feel in the moment.

The more attractions you choose the more you'll save, and you can save up to 64% on attraction ticket prices with this product. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.

There are over 30 attractions to choose from on the Go Berlin Explorer pass. You'll find a huge range of things to do on the pass including museums, activities and tours.

You can find more information about the attractions here.

The Go Berlin Explorer pass benefits are huge. You'll not only save up to 64% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

Once you've activated by your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. For example, if you buy a 4-Choice Explorer pass and visit your first attraction on May 1st, you'll have through May 29th to visit your remaining three attractions.

You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

The 3-Day Berlin Museum Pass is included on every All-Inclusive pass or as an attraction choice on the Explorer pass. It’s a physical pass that grants you admission to 30+ of Berlin’s top museums. The Berlin Museum Pass is valid for three consecutive calendar days. This means, if you start using it on Monday at 3PM, it is valid for the remainder of Monday, Tuesday and Wednesday.

Please note: redeeming your Go Berlin pass for the Berlin Museum Pass will count as one of your attraction choices.

No. The 3-Day Berlin Museum Pass isn’t a digital product. In order to use your Berlin Museum Pass, you must pick it up at Little BIG City Berlin by showing your Go Berlin pass.

Address:

Little BIG City Berlin

Panoramastr. 1A 10178

Berlin, Germany

There are over 30 museums included on the Berlin Museum Pass. These include top museums such as Old National Gallery, Old Museum, Bode-Museum, New Museum, and Pergamon Museum. For the full list of museums, visit our Berlin Museum Pass page.

We recommend visiting each museums website prior to your visit to get the most up-to-date getting in and reservation information.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

If you have trouble purchasing a Go Berlin pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

Yes. Just make sure to use their name and email address at checkout.

Yes, we do. If you are travelling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

No, we don't offer discounts for seniors, military, or students. If you sign up to our Go City emails, you can save even more on your first All-Inclusive or Explorer pass purchase.

Each Go Berlin pass is subject to a purse value which is based on the duration of the pass.

The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with a 7-choice adult Explorer pass (worth €144), you can visit seven attractions up to the total cost of €190.

Here's a breakdown of the purse value for each Go Berlin pass:

All-Inclusive Pass

2-day Pass: Adult €200  / Child €140
3-day Pass: Adult €280  / Child €190
4-day Pass: Adult €330  / Child €220
5-day Pass: Adult €380 / Child €230

Explorer Pass

3-Choice Pass: Adult €90 / Child €65
4-Choice Pass: Adult €120 / Child €80
5-Choice Pass: Adult €145 / Child €95
6-Choice Pass: Adult €166 / Child €110
7-Choice Pass: Adult €190 / Child €123

The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), Go Berlin pass guidebook, itineraries, and more.

You'll receive the Go Berlin pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

Visit our Order Lookup page to access your Go Berlin passes or to email customer support if you don't have your order number or email on-hand. 

Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer to have a ticket to hand in.

Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

Easy: simply visit your first attraction to activate your Go Berlin pass.

If you have a Go Berlin All-Inclusive pass, you can visit each attraction once for the lifetime of your pass. If you have an Explorer pass, you'll be able to visit your selected attractions once.

You'll get skip-the-ticket-line access to select attractions with your Go Berlin pass. Each attraction will specify whether this exclusive privilege is included with admission. We've put together a list of attractions that offer Go Line privileges here.

Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

If you need immediate assistance while in Berlin using your Go Berlin pass, please call our customer support team toll-free at +44 20 7293 0972.

Hours
Monday - Friday: 9am - 8pm (GMT)
Saturday: 10am - 4pm (GMT)
Sunday: 10.30am - 4.30pm (GMT)