Reservations

Reservations are required at least 24 hours in advance. Request can be made by emailing [email protected] or calling +52 998 500 2979. Please provide your pass number(s) at the time of reservation.

Please email Simplex at [email protected] or WhatsApp +52 1 984 114 1983  to reserve your spot at least 48 hours in advance. Please provide your pass number(s) and date of the tour when submitting the reservation request.

Please email Simplex at [email protected] or WhatsApp +52 1 984 114 1983  to reserve your spot at least 48 hours in advance. Please provide your pass number(s) and date of the tour when submitting the reservation request.

Reservations must be made at least 12 hours in advance. Requests can be made via email ([email protected]) or by phone (+52 998 234 0880). Please provide the date of the tour, the hotel to pick up from, and your pass number(s) when requesting the reservation. 

Reservations are not required but can be made by email at least 24 hours in advance at [email protected]

All requests should include your pass number(s). 

Reservations are required for those who want the vegetarian menu.

Reservations required at least 48 hours in advance. Request can be made by emailing [email protected] or calling +52 998 849 5809 or +52 998 849 5812. Please provide your pass number(s) at the time of reservation.

Please Note: A $14 dock and sea life preservation fee is due at check-in for this activity.

You can arrive for your experience on the day, or make a reservation (optional).

If you are going to make a reservation, requests can be made by phone:
Toll-free from USA: 1 866 393 5158
Toll-free from Mexico: 800 727 5391
International:+52 (998) 193 3360 ext. 200

Or, by email at [email protected] at least 24 hours in advance.

All requests should include Go City, Dolphin Encounter at Akumal, and your pass number(s).

Email [email protected] or call 1-866-393-5158 (US/CAN) or +52 (998) 193-3360 (worldwide) at least 24 hours in advance. Please reference 'GoCancun, Dolphin Encounter & lunch Isla Mujeres', and remember to let Dolphin Discovery know your pass number(s).

Reservations can be made by calling + 52 9982 99 81 31 or emailing [email protected]. We recommend booking at least 24 hours prior to the desired tour date.

Please provide your pass number(s) when booking. Pass will be scanned upon arrival on the day of the tour.

Please Note:

• A dock fee ($10 USD) will be collected at the time of check-in. Your credit card will be required to hold your reservation as well as your pass number(s). Your credit card will be charged full retail price in the event of a no-show.
• The la carte lunch is included at a seaside restaurant.
• The use of life jackets is required in all water programs.

Reservation Instructions: Please email [email protected] or call +52 998 217 7849 to make your reservation. Please provide the date and desired time of the treatment and your pass number(s).

Reservation requests can be made at least 24 hours in advance by phone:
Toll-free from USA: 1 866 393 5158
Toll-free from Mexico: 800 727 5391
International:+52 (998) 193 3360 ext 200

Or, by email at [email protected]

All requests should include Go City, Dolphin Catamaran, and your pass number(s).

Please reserve your spot at least 12 hours in advance. Requests can be made via email to [email protected] or call/text: + 52 1 998 214 3213. Please provide the date of the photo session, desired location and your pass number(s) when requesting the reservation.

Reservation requests can be made at least 24 hours in advance by phone:
Toll-free from the USA: 1 866 393 5158
Toll-free from Mexico: 800 727 5391
International:+52 (998) 193 3360 ext 200

Or, by email at [email protected]

All requests should include mention of Go City, Royal Garrafon, and your pass number(s).

Please email Simplex at [email protected] or WhatsApp +52 1 984 114 1983  to reserve your spot at least 48 hours in advance. Please provide your pass number(s) and date of the tour when submitting the reservation request.

Please email Simplex at [email protected] or WhatsApp +52 1 984 114 1983  to reserve your spot at least 48 hours in advance. Please provide your pass number(s) and date of the tour when submitting the reservation request.

Reservations are required at least 48 hours in advance. You can book your reservations via emailing: [email protected] or by calling/texting: +52 1 998 241 6443. Please mention Go Cancun Pass, the date of the tour, and your pass number(s) when requesting the reservation. Pass will be scanned upon arrival on the day of the tour.

Please note: The SUP TOUR times are subject to change depending on the tides of the day of your tour. As well water and wind conditions can change suddenly affecting the time and/or day of your tour. There is a possibility we may need to reschedule. Postponement or cancellations are generally for safety reasons. Mother Nature does not always co-operate. Thank you for understanding.

Reservations must be made at least 12 hours in advance. Requests can be made via email ([email protected]) or by phone (+52 998 234 0880). Please provide the date of the tour, the hotel to pick up from, and your pass number(s) when requesting the reservation. 

If staying in Playa del Carmen or Riviera Maya, transportation is not included in your ticket. You can purchase round-trip transportation from both locations for around $17 USD.

Please email Simplex at [email protected] or WhatsApp +52 1 984 114 1983  to reserve your spot at least 48 hours in advance. Please provide your pass number(s) and date of the tour when submitting the reservation request.