We understand that you may have questions around whether attractions are open, if there are restrictions in place, and how Covid-19 may impact your visit to Cancun in general. Rest assured, we’re here to help. 

How may COVID-19 impact your visit to Cancun?

We’re happy to let you know that attractions are starting to re-open and they’re looking forward to welcoming you. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below. 

We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening. This information is also listed on the ‘Essentials’ section of each individual attraction page. 

Will entry to attractions be different?

Those attractions that have reopened may have done so with some changes to how Go Cancun pass holders gain entry, and we’re working closely with them to ensure it’s seamless for you. On the attraction pages of our website, we’re adding the information we receive to the ‘Know before you go’ section at the bottom of the page, and we advise that you check this when planning your visit. This section may include changes like queuing further apart - each attraction will have its own process in place. 

We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’ which you can find on the attraction list page under each pass. 

What is contactless entry? 

Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry. 

Should I purchase a pass now, even though I am not sure of my exact travel dates?

Yep! You can buy today, confident in the knowledge that all passes are valid for two years from the date of purchase and are only activated when you start using them. We offer 14-day free cancellation in case your plans change and if you’re outside of this window you can swap your pass for another destination, perhaps your closest city. We have 35+ cities around the world to choose from.  

Full list of attraction websites

Albatros Sailway
All-Inclusive Day Trip to Isla Mujeres: Snorkeling & Lunch Included
Aquaworld
Aromas of Mexico Cooking Class
Cancun Wax Museum
Coba and Cenote Tour
Coba Tulum Tour by Tourex
Coco Bongo Show 
Colors of Mexico Taco Tour and Local Beer Tasting
Columbus Lobster Dinner Cruise with Surf and Turf Menu
Columbus Romantic Dinner Cruise
Dancer Cruise Cancun with Snorkeling
Dermaplaning treatment by Adore MediSpa
Dolphin Discovery
Ek Balam And Cenote Maya Tour
Emotions Native Park/Jungle Night Tour  
Express Photo Session on the Beach
Extreme Adventure Park
Extreme Canopy Tour at Selvatica Park
Fish Spa “Tropical Pedicure” by Sea of Life
Fred's House
Frida Kahlo Museum Riviera Maya
Glow On the Go Facial by Adore MediSpa
Interactive Aquarium Cancun
Isla Mujeres Discovery Sail
Jungle & Snorkel Tour on Speed Boat
Jungle Maya Native Park Tour
Jungle Tour 
La Gran Rueda Cancun "The Wheel"
Mayaland Tours
Mayan Encounter and Coba Tour with Lunch
Moonlight Snorkeling Tours
One-day Avis Car Rental
Paradise SubSee Excursion at Paraiso Nizuc
Parasailing Adventure in Cancun
Parque Maya: Mangrove Cruise, Lunch and Activity Course
Reef, Musa, Turtle Encounter and Shipwreck Cancun Snorkeling (Additional Transportation)
Reef, Turtle and Shipwreck Snorkeling Tour
Señor Frogs
Snorkel Native Park Admission
Sunrise Wildlife Stand-Up Paddleboard Tour
Textures of Mexico Street Food and Art plus Local Market Day Tour
The Bongo Tour

Tulum-Tankah Cenotes Eco-Adventure Tour
Underwater Museum Snorkel at Paraiso Nizuc
Ventura Pass at Ventura Park
Xavage Park Basic Admission
Xcaret Basic Park Admission
Xel Há All-Inclusive PLUS "Interax" Dolphin Adventure
Xel-há Park
Xenses Park
Xplor Park

How to get in touch

If urgent, please call us at:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
Toll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 1 (617) 671 1000
WhatsApp (available 24/7 for text chat only) USA: 1 (617) 932 6123

Our customer service team are available

In the US:
Monday-Friday, 8AM – 9PM EST
Saturday-Sunday, 9AM – 6PM EST

In Europe:
Monday-Friday: 9AM-5PM GMT
Saturday: 10AM-4PM GMT
Sunday: 10.30AM to 4.30PM GMT

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.