下订单、定价和折扣

  • 是否为老年人、军人或学生提供折扣?

    不,我们并不提供针对老年人、军人或学生的折扣。

  • 是否提供团体折扣?

    是,如果您的旅行团队人数达到 10 人或以上,可享受团体折扣。有关更多特惠价格的信息,请联系 [email protected]

  • What does the Chicago card include?

    Go Chicago cards include admission to Chicago's best things to do for a set number of days or a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include early-bird entry, gift shop discounts, dining offers, and much more.

  • What are the benefits of the Go Chicago card?

    The Go Chicago pass benefits are huge. You'll not only save up to 55% on attraction admission, you'll also be able to skip-the-line or receive priority entry at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Chicago card include public transport?

    The Chicago pass does not include public transport. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus Chicago 1-Day Tour.

  • What is the age range for child Go Chicago passes?

    Child passes are for ages 3 to 12. Adult passes are for ages 12+.

  • Does the Go Chicago pass include Shedd Aquarium?

    Yes, Shedd Aquarium is included exclusively on  1, 2, 3 and 5-day All-Inclusive passes. With the All-Inclusive pass you will receive priority entry, and able to go straight to the will call door and to enter. It is not included on Explorer pass or Build Your Own pass.

All-Inclusive Pass

  • 我有 Go Chicago 的促销代码,该如何使用?

    向下滚动到结账页面的底部,在相应的方框内输入您的促销代码。如果输入的代码有效,折扣就会反映在您的订单价格中。请注意,促销代码折扣不能与现有的在线售价折扣一起使用。

  • What attractions are included in the Go Chicago All-Inclusive pass?

    There are over 35 attractions to choose from on the Go Chicago All-Inclusive pass. Use your pass for admission to Chicago's most popular attractions including Shedd Aquarium, SkyDeck Chicago, Shoreline Architecture River Cruise, and much more. You'll find a huge range of things to do on the pass including iconic theme parks, popular walking tours, and museums. 

  • What are the benefits of an All-Inclusive pass?

    The Go Chicago All-Inclusive pass benefits are huge. You'll not only save up to 55% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Chicago All-Inclusive pass have exclusions?

    You can visit each attraction once for the lifetime of your All-Inclusive pass. There's no need to choose which attractions you'd like to see before you purchase the card, you can do as many of the All-Inclusive attractions as you want for the lifetime of your pass. This allows you to change your mind and wait and see what you feel like at the moment.

  • Do I need to make reservations to enter attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • How long is my Go Chicago All-Inclusive pass valid for?

    Once you activate your pass, it will be valid for the number of the consecutive calendar days you purchased. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 2 consecutive days to use the remaining two days of your pass. We suggest starting early on each day to maximize the number of attractions you can visit. 

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • How much does the Go Chicago All-Inclusive pass cost?

    Check out the prices page for the All-Inclusive pass. We have a range of pass durations and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Explorer Pass

  • 为什么应该在线购买 Go Chicago 通票?

    如果在线购买通票,可享受在线折扣以节省更多费用。在芝加哥购买通票,需要支付全价。

  • What attractions are included on the Go Chicago Explorer pass?

    There are over 25 attractions to choose from on the Go Chicago Explorer pass. Use your pass for admission to Chicago's most popular attractions including Shoreline Architecture River Cruise, 360 Chicago, Adler Planetarium, and much more. You'll find a huge range of things to do on the pass including iconic tours, popular museums, and river cruises. 

  • What are the benefits of an Explorer pass?

    The Go Chicago Explorer pass benefits are huge. You'll not only save up to 40% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • Do I need to make reservations at any attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • How long is my Go Chicago Explorer pass valid?

    Once you've activated by your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. For example, if you buy a 4-Choice Explorer pass and visit your first attraction on May 1st, you'll have through May 29th to visit your remaining three attractions.

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • How much does a Go Chicago Explorer pass cost?

    Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Build You Own Pass

  • 我能否在芝加哥购买通票?

    当你到达芝加哥时,你可以亲自前往梅西州立街游客中心芝加哥的售票处购买 Explorer 通票。您目前可以购买 3 & 5 种 Chicago Explorer 通票。

  • What attractions are included on the Build Your Own pass?

    The Go Chicago Build Your Own pass benefits are huge. You'll not only save up to 25% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient. You can select as many attractions as you want, and you'll have up to 30 days from the first activation to visit them.

  • What are the benefits of a Build Your Own pass?

    There are over 30 attractions to choose from to create your unique Go Chicago Build Your Own pass, including Nay Pier - 4 Ride Pass, Hop-On Hop-Off Big Bus tour, Art Institute of Chicago, and much more. You'll find a huge range of things to do on the pass including iconic theme parks, a wide range of city tours, and entrance to the most popular destinations. 

  • Do I need to make reservations to enter attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • Does the Go Chicago Build Your Own pass have exclusions?

    There are no exclusions–you can visit each attraction once during the lifetime of your Build Your Own pass. You can select as many attractions as you want, and you'll have up to 30 days from the first activation to visit them in.

  • How long is my Go Chicago Build Your Own pass valid?

    Once you've purchased a Go Chicago Build Your Own pass, you'll have up to a year to use it. As soon as you activate your pass by visiting your first attraction, it'll be valid for the number of remaining attractions you've purchased over 30 days. For example, if you purchase a Build Your Own pass with four attractions and visit your first attraction on May 1st, you'll have until May 29th to visit the remaining three attractions.

  • How much does the Go Chicago Build Your Own pass cost?

    Each Build Your Own pass is unique, which means prices vary depending on which attractions are added to your pass. With the Go Chicago Build Your Own pass, you'll save 20% on attraction admission prices when you select two or three, and 25% if you choose four or more. The Build Your Own pass has its own line up of attractions which you can view here.

获取并使用您的通票

  • 通票的有效期有多长?

    自购买之日起,您有一年的时间来激活通票。如一直不激活,则一年之后通票过期。如果您在购买之日起的 30 天内未使用通票,可联系客户服务人员进行退款。

  • 如何获取通票?

    您可选择通过电子邮件接收电子通票,也可以在家里自行将其打印出来。还可下载免费的 Go City 应用程序,通过手机直接使用通票。

  • 其他人能否使用我的通票?

    不能,Go Chicago 产品不可转让,也不可再行出售。

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

Digital Pass

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), Go Boston pass guidebook, itineraries, and more.

  • How will I receive my Go Chicago pass?

    You'll receive the Go Chicago pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

  • How can I look up my order if I lost my email confirmation?

    Visit our Order Lookup page to access your Go Chicago passes or to email customer support if you don't have your order number or email on-hand.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

更改订单

  • 我能否更改订单?

    如果您需要更新或更改订单,请使用下方联络表格中的信息,直接联系我们的客户服务团队。

  • How do I activate my Go Chicago pass?

    Easy: simply visit your first attraction to activate your Go Chicago pass.

  • How long does a Go Chicago card last?

    If you have an All-Inclusive pass, it will be valid for the number of days you purchase. Visiting your first attraction will activate your pass and count as your first calendar day. If you have an Explorer pass, it will be valid 30 days from first use, so you'll have more time to visit your attractions. A Build Your Own pass will also give you 30 days to visit your attractions.

  • Can other people use my Chicago pass?

    No. Once a pass is activated (by using it at an attraction), it can only be used by that individual. Passes cannot be re-sold or used by more than one person.

  • Do I need to make reservations to enter attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • Can I visit the same attraction more than once?

    If you have a Go Chicago All-Inclusive pass, you can visit each attraction once per day for the duration of your pass. So, if you want to visit the Shedd Aquarium for every day of your trip - you can. If you have an Explorer or Build Your Own pass, you'll be able to visit your selected attractions once.

  • Can I skip the line with a Go Chicago pass?

    You'll get skip-the-ticket-line access to select attractions with your Go Chicago pass. Each attraction will specify whether this exclusive privilege is included with admission. Look out for other special offers and discounts included with your pass too.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in Chicago using your Go Chicago pass, please call our customer support team toll-free at +1 800 887 9103. 

    Hours
    Monday - Friday: 8AM - 9PM EST
    Saturday- Sunday: 9AM - 6PM EST
    Closed: New Year's Day and Christmas Day

  • What is your Risk-Free Guarantee?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • Can I get a refund on my Go Chicago pass?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

联系

我们随时为您提供帮助。首先请选择您偏好的联系方式。

致电联系我们

请根据您目前所在地进行选择

  • 美国境内免费电话
    +1 800 887 9103
  • 英国境内免费电话
    +44 800 090 3140
  • 澳大利亚境内免费电话
    +61 1800 316950
  • 墨西哥境内免费电话
    +52 (800) 2694359
  • 来自其他国家
    617 -671 -1000
  • whatsApp (for text chat only)
    1.617.932.6123

小时

  • 周一 - 周五
    上午 8 点 - 晚上 9 点(美国)东部标准时间
  • 周六 - 周日
    上午 9 点 - 下午 6 点(美国)东部标准时间
  • 闭园时间
    元旦和圣诞节