• Avec les mesures sanitaires en place pour lutter contre la COVID-19, y a-t-il des choses à savoir avant de réserver avec Go City ?

    Nous avons reçu de nombreuses questions sur la COVID-19 depuis le début de l'épidémie. Dans un souci de simplicité, nous avons compilé tout ce que vous avez besoin de savoir sur notre page Conseils de voyage actualisés. Vous devriez pouvoir y trouver la réponse à la plupart de vos questions sur les visites touristiques et l'utilisation de nos pass pendant cette période de mesures sanitaires renforcées.

  • Do I need to make a booking before I visit any of the attractions on my pass?

    Some attractions have capacity restrictions (or are just too darn popular) and therefore require you to book your spot. If this is the case, you'll find the info you need to make a reservation on our website and app's attraction listings. Or, you can click through to the All-Inclusive Pass reservations page or Explorer Pass reservations page to find all the attractions which require a booking.

Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to Dubai's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • Quelle est la différence entre le Pass Tout Inclus et le Pass Explorer ?

    À chacun sa façon de voyager. C'est pourquoi nous vous proposons deux options de pass. Pour ceux qui souhaitent visiter le plus de choses possible, nous avons le Pass Tout Inclus. Choisissez le nombre de jours de validité de votre pass, puis visitez autant d'attractions que vous le souhaitez.

    Et pour ceux qui sont un peu plus sélectifs, nous avons le Pass Explorer. Avec ce pass, vous pouvez sélectionner le nombre d'attractions que vous souhaitez visiter et vous aurez 60 jours pour le faire. Et comme il n'est pas nécessaire de sélectionner les attractions qui vous intéressent avant l'achat, votre programme reste flexible.

  • Does my pass include transportation?

    While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

  • What is the age range for a child pass?

    Our child passes are for ages three to 12.

Purchasing a pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

  • Who do I contact if I have trouble purchasing?

    First off, are you sure you're using the correct billing address (it's the one listed on the bank statement)? Still no luck? Then give our customer services team a call using the phone numbers at the bottom of this page. They'll be happy to help.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a Go City pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your Dubai trip!

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you ship Go City passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I use my confirmation email to enter attractions?

    Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Using your pass

  • How does the Go City app work?

    The Go City app is your key to exploring Dubai. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in Dubai, all you've got to do is show your pass at each attraction – easy.

    Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

  • How do I activate my pass?

    Your pass will activate when you scan it at your first attraction.

  • Can I visit the same attraction more than once on my All-Inclusive Pass?

    Sorry, you can only visit each attraction once.

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

  • Do I need to make reservations to enter attractions?

    Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our All-Inclusive Pass reservations page or our Explorer Pass reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

  • Quand mon pass arrive-t-il à expiration ?

    Et bien, ça dépend.

    Si vous avez acheté un Pass Explorer, vous avez 60 jours à partir de la première utilisation pour visiter les attractions restantes.

    Avec un Pass Tout Inclus, il reste valable pendant le nombre de jours achetés au cours d'une période de 14 jours. Par exemple, si vous avez un pass de trois jours et que vous l'avez activé le premier jour de votre séjour, vous avez alors 13 jours calendaires pour utiliser les deux jours restants sur votre pass.

    Les Pass Explorer et Tout inclus inactivés ont une durée de validité de deux ans à partir de la date d'achat.





Contact and cancellation

  • How do I contact customer support?

    You've got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

  • How can I get a refund?

    Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

    Read our terms and conditions for more information.

  • How long will it take to receive my refund?

    Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

    If you haven't received your refund after this time, please let us know and we'll look into it for you. 

Nous contacter

Nous sommes là pour vous aider. Choisissez votre méthode de contact préférée pour commencer.

Call Us

Selon où vous êtes

  • Appel gratuit aux États-Unis
    +1 800 887 9103
  • Appel gratuit au Royaume-Uni
    +44 800 090 3140
  • Appel gratuit en Australie
    +61 1800 316950
  • Appel gratuit au Mexique
    +52 (800) 2694359
  • Depuis les autres pays
  • WhatsApp (Uniquement disponible via discussion par texto)
    +44 7827530808


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