Our Apps are at the core of how we deliver the best city experiences our customers have ever had.  We need a strong, hands-on product manager with deep experience in mobile apps, and with a solid track record of delivery to create our next generation of products that will continue to delight our customers.  

For someone who is passionate about people and technology, this role represents a rare opportunity to create a truly global set of technology products that will be instrumental in transforming our business.

Main responsibilities:

  • Collaboratively create and own an ambitious product strategy, success measures and a roadmap for the team which are clearly connected to the company strategy and mission
  • Develop a deep understanding of your product's problem space and autonomously use qualitative and quantitative techniques to generate insights
  • Assess the performance of existing features on an ongoing basis though tracking and learning from their performance
  • Obsess over outcomes and champion customer needs, comfortably making trade-offs between options within your product scope even when ambiguous
  • Working collaboratively, lead the discovery process utilising different frameworks
  • Prioritise fast learning and value through experimentation, with decision-making led by impact, not output, leading the launch of innovative new features and capabilities
  • Remain undeterred by roadblocks and unexpected dependencies and collaboratively come up with ways to work around problems
  • Tackle ambiguous problems in a structured way with solutions that are both viable and valuable
  • Keep up-to-date with trends, competitors and successful patterns both inside and outside the industry, utilising them in solutions
  • Balance customer, partner and colleague success, understanding that all sides need to benefit
  • Drive communication within the team and with stakeholders in a clear and concise way, ensuring everyone remains aligned on direction
  • Influence your teammates, colleagues, stakeholders, leadership through the use of data and logic
  • Demonstrate a deep understanding of your product space whilst presenting to the company in demos or all hands
  • Using lean principles, driving collaborative product development

What will you have/Who are you?


  • 5+ years of product management experience in B2C digital products
  • 2+ years of building mobile/app products
  • Experience building a product from concept to prototype and implementation
  • Strongly commercial, understanding customer value and how to drive performance
  • Broad skills in qualitative research and user-centric design
  • Experience of lean principles and working with software engineering teams using agile development 
  • Practiced in the use of multi-variate testing in optimising products
  • Experience with the tools of the trade such as Aha!/Product Board/Product Plan/Jira/Hotjar/Google Analytics/Qualtrics
  • Exceptional analytical and problem-solving skills 
  • Highly collaborative, experienced in communicating with users, other technical teams, and senior leadership to understand outcomes, describe product features, designs, and strategy
  • Coaching mindset, enjoying learning and sharing with others to help them improve
  • Highly flexible thinker and enjoys working in rapidly changing environment


  • Degree/Masters in business, technology or relevant field of study, or equivalent of education/work experience

What will we offer?

  • Competitive market rate salary 
  • The opportunity to create and design as well as maintain 
  • 25 days’ holiday 
  • Floating bank holiday 
  • Enhanced Maternity
  • Pension Scheme
  • The usual sociable stuff (when restrictions allow) 
  • Season Ticket Loan

Ready to apply? Send your CV to [email protected]