What do I need to consider when planning my upcoming travels with Go City®?

Good question! One thing to consider is that while lots of attractions are open and welcoming visitors, some remain closed as a result of the pandemic. When planning your trip, we advise that you check out their websites for the most up-to-date information on opening hours and closures. 

Some attractions will also require you to book your spot ahead of your visit. All reservation information can be found on each attraction’s "Know before you go" section on our website and app.

I’ve bought a pass and I’m not sure that I can travel, what can I do?

If your travel plans have to be put on hold, there's no need to worry - all unused passes now work for two years from the purchase date! 

In some cases, where you’ve already downloaded your passes, the PDFs (or the app) will still show a one-year expiration, but rest assured they are now valid for two years. On pre-purchased passes, in order to see the updated two-year expiration, please follow these instructions:

  • PDF:  you will need to download a new copy from your email confirmation.
  • App:  you will need to delete and then re-install the app again. Once you have downloaded it again, you should see the extended expiration date.  

If you have any issues with the display of the new expiration date, get in touch (our contact deets are listed below) and we’ll assist you with these steps.

I want to visit a different city. Can I exchange my pass for another city if I haven’t used it yet?

If you purchased your passes in 2019 or 2020, you will be able to exchange them for a different location. Please send us an email in the form at the bottom of the page, and we will assist you with this inquiry. View a full list of all our cities.

Should I purchase a pass now, even though I am not sure of my exact travel dates?

Definitely! If you purchase a pass now, you can have peace of mind that:

  • We have a 90-day cancellation policy, should your plans change.
  • You are supporting the tourism recovery effort and helping our family of attraction partners.
  • You can use contactless scanning at attractions - no need to exchange money or hand over a credit card.

I have an escalated issue that needs to be resolved. How do I contact customer service?

We’re here to help. Please give us a call or email us in the form below.

Call us
Daily:
8AM - 8PM EST
Monday - Friday: 9AM - 5PM GMT
Saturday: 10AM - 4PM GMT
Sunday: 10:30AM - 4PM GMT

  • Toll-free within the US
    +1800 8879103
  • Toll-free within the UK
    +44 800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries
    (Exit Code) 1 617-671-1000
Email us