Terms & Conditions of Purchase of the London Explorer Pass

1.           INTRODUCTION

1.1        Leisure Pass Group Limited (“LPG”/”We”/Us”/”Our”) is registered in England under company number 3497724 and our registered office is at PO Box 2337, London W1A 5WE, United Kingdom.  Our trading address is 25 Soho Square, London W1D 3QR

1.2        The London Explorer pass is an electronic virtual credits package which runs on the Go City pass App (“the App”) and which is purchased via the App or our website.  The App can be downloaded from the Google PlayStore or the Apple App Store.  The London Explorer pass is referred to in these Terms as “the credits package”.

2. Contract

2.1        These terms and conditions (“Terms”) and the completed online application form constitute the contract with you for the purchase and use of the credits package and are deemed to have been accepted by you by your agreement to purchase the credits package.

2.2        Your London Explorer pass will be despatched to you following receipt of your payment. Your London Explorer pass is available for use as soon as your payment has been credited.  The credits package is valid for a period of up to 24 months from the date of purchase. You can ascertain the outstanding value remaining on your London Explorer Pass by having it scanned at any attraction that you visit or by calling LPG on 0207-580-8060. 

2.3        LPG acts as principal on its own account and not as agent for you or for any Attraction or Special Offer provider.

3. Cancellation Rights

3.1        You have the right to cancel your order for the credits package within 90 days of completing of your online or in App order. Note: this does not affect your statutory rights.

3.2        To cancel, you must contact LPG by email ([email protected]) within 90 days of ordering online. LPG will reimburse you as soon as reasonably practicable.

3.3        Alternatively you can inform us of your wish to cancel by using this model cancellation form, which must also be sent within the 90 day period:

To: Leisure Pass Returns, PO BOX 25, Melton Mowbray, Leicestershire, LE13 1ZG, UK.

I hereby give you notice that I withdraw from my contract for the following:
[insert details of the London Pass or the App and order ID number]
Ordered on: [insert date]
Name of Customer:
Address of Customer:
Email address of Customer (optional):

3.4        You do not have the right to cancel your order for the credits package within the 90 Day Money Back Guarantee if you have activated the London Explorer pass.

3.5        Orders for Buckingham Palace tickets are non-refundable and are not covered by the 90 day cancellation policy.


4.1        The credits package entitles the holder to admission to listed attractions and services in London (“Attractions”) upon presentation without further payment, together with other offers and discounts where appropriate (“special offers” and/or “passholder offers”). Admission to Attractions is subject to the credits package being valid and to there being sufficient value remaining. All Attractions are required to accept admission without further payment, subject to their normal admission criteria.

4.2        The London Explorer pass remains the property of LPG and may only be used by the purchaser for personal, non-commercial use.  It is non-transferable and no replacements or refunds can be offered for lost or stolen cards.

4.3        The credits package cannot be used for return visits to any Attraction. 

5. Exclusions and Disclaimers

5.1        Whilst LPG will make reasonable endeavours to maintain the consistency of the product line-up, participating Attractions and special offer and/or passholder offer providers may be withdrawn at any time, and replaced with Attractions or offers of an equivalent value. LPG will not be responsible for any loss, damage, expense or inconvenience connected with changes in the product line-up. 

5.2        Opening times at Attractions will fluctuate from time to time and you are recommended to check with the Attraction concerned prior to visiting it to ascertain the current position.  Similarly, entry prices detailed in the Information are correct at time of going to press but may be subject to change at any time.

5.3        LPG has taken all reasonable care to ensure that only properly run and reputable Attractions and special offer and/or passholder offer providers of good standing are within the credits package. However LPG shall not be liable for any deficiencies of service, quality or health and safety issues at any particular Attraction or special offer and/or passholder offer as those are matters exclusively within the control of the Attractions or the offer concerned.  You visit any Attraction or participate in any offer voluntarily and at your own risk. 

5.4        LPG shall not be responsible if any Attraction refuses admission or if any special offer and/or passholder offers are not granted in accordance with the terms of the credits package.  Any complaints or claims for redress must be made directly to the Attraction or offer concerned. 


6.1        We are responsible to you for foreseeable loss and damage that may be caused by us (not by any third party), where we are in breach of these Terms or we fail to use reasonable skill and care.

6.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees or agents, or for fraud or fraudulent misrepresentation.

6.3        LPG will not be liable in any amount for failure to perform any obligation under these Terms if such failure is caused by the occurrence of any unforeseen contingency beyond our reasonable control, including without limitation Internet or communications outages, fire, flood, terrorism, war or act of God.

6.4        Nothing in these Terms shall exclude or limit any statutory or common law rights that you enjoy as a consumer.


7.1        If LPG does not enforce any provision of these Terms this will not be considered a waiver of any provision or right.  If we delay in enforcing these Terms we can still enforce them later.

7.2        These Terms are subject to the laws of England whose courts shall have exclusive jurisdiction in the event of any dispute of claim.

7.3        We may transfer our rights and obligations under these Terms to another organisation.  We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.   You are not permitted to transfer, sub license or deal in the credits package without LPG's prior written permission.

7.4        These Terms do not create any right of enforcement under the Contracts (Rights of Third Parties) Act 1999