COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my London Explorer pass?

    Attractions in London are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

    In light of the outbreak, Go London has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring London within the next two years, we suggest you hold on to your Go London pass and do not activate it until your next trip.

    For more information on Go City and COVID-19 please click here

Passes and attractions

  • How does the London Explorer pass work?

    The Explorer pass lets you choose a select number of attractions to visit within 60 days. Once you've chosen the number of attractions you want to visit and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

  • What attractions are included on the London Explorer pass?

    There are over 60 attractions to choose from on the London Explorer pass. Use your pass for admission to London's most popular attractions including lastminute.com London Eye, Big Bus Tours London, Westminster Abbey, and much more. You'll find a huge range of things to do on the pass including historic museums, popular walking tours, and cruises past iconic landmarks. 

  • What are the benefits of the London Explorer pass?

    The London Pass benefits are huge. You'll not only save up to 42% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the London Explorer pass include transportation?

    No, the London Explorer pass does not include transportation. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus London Tour.

  • What is the age range for child London Explorer passes?

    Child passes are for ages 5 to 15. Adult passes are for ages 16+. Children 4 and under are free! If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.

  • Does the London Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • Dois-je effectuer des réservations pour visiter les attractions ?

    Pour certaines attractions, telles que les visites guidées et spectacles, il peut être nécessaire de réserver en avance. Veuillez vérifier la page de chaque attraction pour trouver les informations requises pour la réservation. Veuillez noter que faire une réservation ne va PAS activer votre pass. Votre pass s'active seulement à la visite de votre première attraction.

  • Est-ce que mon passe expire ?

    Oui. Vous avez un an à compter de la date d'achat pour commencer à utiliser votre passe. Après un an, il expirera. Notre garantie sans risque vous donne 90 jours à compter de la date d'achat pour retourner les laissez-passer non activés et obtenir un remboursement intégral.

  • How much does the London Explorer pass cost?

    Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Payment methods and purchasing

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a London Explorer pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship London Explorer passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • J’ai un code promotionnel pour Go New York, comment l’utiliser ?

    Une fois sur la page « Acheter maintenant » pour Go New York, faites défiler la page vers le bas et entrez votre code promotionnel. Si le code que vous avez entré est valide, vous verrez la réduction s’appliquer au prix de votre commande. N'oubliez pas que la remise de votre code promo n'est cumulable avec aucune autre promotion en ligne en cours.

  • Offrez-vous des réductions de groupe ?

    Oui, si vous voyagez en groupe d'au moins 10 personnes, vous pouvez être éligibles à un tarif de groupe. Contactez [email protected] pour en savoir plus sur les tarifs spéciaux.

  • Offrez-vous des réductions pour les seniors, les militaires, ou les étudiants ?

    Non.

Digital Pass

  • Comment vais-je obtenir mon pass ?

    Vous recevrez votre passe par e-mail dès que votre commande sera confirmée. Choisissez l’une de ces 2 options : Utilisez votre passe sur votre téléphone avec l'application gratuite Go City Card. Imprimez votre passe et votre guide à la maison. Dans les deux cas, vous recevrez avec votre e-mail de confirmation des liens et instructions faciles à suivre.

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), London Explorer pass guidebook, itineraries and more.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

  • How can I look up my order if I've lost my confirmation email?

    Visit our Order Lookup page to access your London Explorer passes or to email customer support if you don't have your order number or email on-hand. 

Using my pass

  • How do I use my London Explorer pass?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

  • Comment puis-je activer mon pass ?

    C’est très simple : visitez simplement votre première attraction !

  • Puis-je visiter la même attraction plusieurs fois ?

    Avec Go New York, vous pouvez visiter chaque attraction une fois seulement.

  • What are Go Line privileges?

    You'll get skip-the-ticket-line access to select attractions with your London Explorer pass. Each attraction will specify whether this exclusive privilege is included with admission.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in London using your London Explorer pass, please call our customer support team toll-free at 020 7293 0972. 

    Hours
    Monday - Friday, 9am - 5pm (GMT)
    Saturday, 10am - 4pm (GMT)
    Sunday, 10:30am - 4:30pm (GMT)
    Closed: New Year's Day

  • Can I get a refund on my London Explorer pass?

    Our cancellation policy gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

    Terms & Conditions.

Call Us

Selon l'endroit où vous vous trouvez

  • Appel gratuit aux États-Unis
    +1 800 887 9103
  • Appel gratuit au Royaume-Uni
    +44 800 090 3140
  • WhatsApp (uniquement disponible via discussion par texto)
    +44 7827530808

Heures

  • lundi à vendredi
    9h à 17h (GMT)
  • samedi
    10h à 16h (GMT)
  • dimanche
    10h30 à 16h30 (GMT)
  • Closed
    New Year's Day