How can we help you?

We're glad you asked. We are Go City and we're here to revolutionize the way you vacation.

Our passes give you access to Madrid's top attractions, and what's more, we make it super easy. All you've got to do is choose the pass that works for you, sync it with the Go City app, and then you’re all set to explore.

We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes. Choose how many days you want your pass to be valid for, and then visit as many attractions as you wish.

And for those of you who are a little pickier, we've got the Explorer Pass. With this pass, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

Our child passes are for ages 3 to 12.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

• You submitted an incomplete or incorrect billing address.
• Your 3D Secure authentication failed.
• Your bank did not process the transaction as a safety precaution and requires further authorization from you.
• There was a typo in the email address.

If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.

Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

Of course! Just be sure to add their name and email address at checkout.

Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call us on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your Madrid trip!

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).

Our savings compare the Go City price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.

Please note prices at attractions can vary without notice to Go City. Normal ticket values were last updated on April 1, 2023.

The Go City app is your key to exploring Madrid. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in Madrid, show your pass at each attraction to be scanned for entry.

To make your vacation planning even easier, we've loaded the app with plenty of useful attraction info, itineraries, travel tips, and much more.

Your pass will activate when you scan it at your first attraction.

Each pass is subject to a purse value, which is based on your pass' duration (if you have an All-Inclusive Pass) or the number of choices on your pass (if you have an Explorer Pass)

The purse value is the maximum amount you can use based on the standard gate price for each attraction. 

For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions up to the total value of €340 adult or €310 for a child. 

You can find out more about the purse values and a breakdown of each pass's purse value by visiting our All-Inclusive Pass and Explorer Pass pages. 

Sorry, you can only visit each attraction once.

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our All-Inclusive Pass reservations page or our Explorer Pass reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

Well, it depends.

If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions.

With an All-Inclusive Pass, it will activate when you visit your first attraction. It will then be valid for the number of consecutive days which you have purchased.

Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase.

If you’re using the Go City app, please visit our website to find our customer support contact details.

If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.

You can also call or email our customer service team using the contact details below. 

Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

Read our terms and conditions for more information.

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days. If you haven't received your refund after this time, please let us know and we'll look into it for you.