How does COVID-19 impact my upcoming travel plans with my Go Madrid pass?
Unfortunately, most sights are currently closed - please check attraction websites. If your trip is not within the next 7 days, please hold off calling customer service so we can help those traveling immediately.
If your travel plans have now changed, you will still have up to a year from the purchase date to activate your pass. If you are planning on still traveling this year, we suggest you hold on to your pass and do not activate it until you can be sure most attractions are open.
You will have 30 days to use your pass once activated.
Pass & product
How does the Go Madrid pass work?
With Go Madrid, you can purchase an Explorer pass. The Explorer pass lets you choose a select number of attractions to visit within 30 days. Once you've purchased your pass, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings.
There's no need to choose your attractions before you buy with the Explorer pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.
What does the Go Madrid pass include?
Go Madrid passes include admission to Madrid's best things to do. Choose from a 3, 4, 5 or 7-attraction pass and visit within 30 days.
You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These include tour discounts and more.
What are the benefits of the Go Madrid pass?
The Go Madrid pass benefits are huge. You'll not only save up to 44% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.
Does the Go Madrid pass include transportation?
No, the Madrid pass does not include transportation. But some attractions do take you on a tour around the city, like the Madrid City Tour - BusVision.
What is the age range for child Go Madrid passes?
Child passes are for ages 3 to 12. Adult passes are for ages 12+. Children 2 and under are free. If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.
How does the Explorer pass work?
The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.
With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, 5, or 7. Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.
The more attractions you choose the more you'll save, and you can save up to 44% on attraction ticket prices with this pass. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.
What attractions are included on the Go Madrid Explorer pass?
There are 14 attractions to choose from on the Go Madrid Explorer pass. Use your pass for admission to Madrid's most popular things to do including the Prado Museum and a Real Madrid Bernabéu Stadium tour. You'll find a huge range of things to do on the pass including historic museums and popular tours.
What are the benefits of an Explorer pass?
The Go Madrid Explorer pass benefits are huge. You'll not only save up to 44% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.
Does the Go Madrid Explorer pass have exclusions?
There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.
Do I need to make reservations at any attractions?
Certain attractions, like tours and shows, may require an advanced reservation. Please make sure to check each attraction page to find any necessary reservation information. Please note, making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.
How long is my Go Madrid Explorer pass valid?
Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest.
You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.
How much does the Go Madrid Explorer pass cost?
Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
Who do I contact if I have trouble purchasing?
If you have trouble purchasing a Go Madrid pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.
Do you ship Go Madrid passes?
You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.
Can I upgrade my pass after purchasing?
Unfortunately, we don't have an option to upgrade passes currently.
Can I purchase a Go Madrid pass for someone else?
Yes. Just make sure to use their name and email address at checkout.
Do you offer military or senior citizen discounts?
No, we don't offer discounts for seniors or military. If you sign up to our Go City emails, you can save even more on your first Explorer pass purchase.
What are the Go Madrid pass purse values?
Each Madrid pass is subject to a purse value which is based on the duration of the pass.
The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with a 7-choice adult Explorer pass (worth €117), you can visit seven attractions up to the total cost of €245.
Here's a breakdown of the purse value for each Go Madrid Explorer pass:
- 3-Choice Pass: €113
- 4-Choice Pass: €148
- 5-Choice Pass: €183
- 7-Choice Pass: €245
- 3-Choice Pass: €109
- 4-Choice Pass: €144
- 5-Choice Pass: €174
- 7-Choice Pass: €218
How will I receive my Go Madrid pass?
You'll get your pass via email as soon as your order processes. Choose between two options: use your pass right from your phone with the free Go City app or print your pass and guidebook at home. Links and easy-to-follow instructions for both options will be in your confirmation email.
How can I look up my order if I lost my email confirmation?
Visit our Order Lookup page to access your Go Madrid passes or to email customer support if you don't have your order number or email on-hand.
Can I use my confirmation email to enter attractions?
Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.
Using my Go City pass
How do I use my Go Madrid pass?
Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission.
Please note that in order to enter Prado Museum or Real Madrid stadium, you need to pick up your ticket beforehand at Civitatis Tours & Tickets, Calle de la Montera, 32, 28013 Madrid).
Please check individual attractions for reservation details, in case you need to book beforehand.
How do I activate my Go Madrid pass?
Easy: simply visit your first attraction to activate your Go Madrid pass.
Can I visit the same attraction more than once?
You can visit each attraction just once with Go Madrid pass.
What are Go Line privileges?
You'll get skip-the-ticket-line access to select attractions with your Go Madrid pass. Each attraction will specify whether this exclusive privilege is included with admission. We've put together a list of attractions that offer Go Line privileges here.
Contact & cancellation
How do I contact customer support?
Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.
Can I get a refund?
Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.
What is your Risk-Free Guarantee?
Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.
What happens if I have questions when in the city?
If you need immediate assistance while in Madrid using your Go Madrid pass, please call our customer support team on +44 20 7293 0972.
Monday - Friday: 9am - 8pm (GMT)
Saturday: 10am - 4pm (GMT)
Sunday: 10.30am - 4.30pm (GMT)
Based on where you are
- From within the UK020 7293 0972
- From other countries+44 20 7293 0972
- whatsApp (available 24/7 for text chat only)+44 7827530808
- Monday - Friday9am - 8pm (GMT)
- Saturday10am - 4pm (GMT)
- Sunday10.30am - 4.30pm (GMT)