Terms and Conditions
These terms and conditions (the terms) apply to the use of the Go City - Madrid website (the website(s)), the Go City - Madrid app (the app(s)) and the sale of passes (the pass(es), the voucher(s)) by Go City Limited via the websites or the apps.
The websites and the apps are operated by Go City Limited (we or us). Our company registration number is 03497724 and our registered address is 25 Soho Square, London W1D 3QR.
You can contact us by telephoning our customer services team or by writing to us, please click here for details.
Please read through these terms and if you do not agree with them do not use the websites or the apps. If you do access the websites and/or the apps and/or place an order for a pass, by doing so you agree to be bound by these terms as set out below. We advise you to keep a copy of these terms and your order details for your future reference.
Children under the age of 13 should not access or make use of our websites or apps.
To access our Cookies Policy, please click on the link here.
How to purchase a pass
All orders for passes must be placed using the shopping basket facility provided on the website or the app. When you submit your order, you are offering to purchase passes at the prices indicated on the website or the app via which you have purchased your pass.
To make your order you will be directed to a secure website operated by our provider of online payment facilities where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen displaying the details relating to your order.
We will acknowledge receipt and acceptance of your order by email. The contract between us is not formed until we confirm that we have accepted your order.
If you discover you have made a mistake with your order, please contact us immediately.
It is your responsibility to provide the correct email and delivery address information when ordering. If an order is subsequently delivered to the wrong address / email address due to inaccurate delivery information, we are unable to accept liability.
Where applicable, the prices indicated include VAT in the UK (or applicable sales tax in other countries).
Payment is due in the currency shown on the website or the app used by you during the ordering process.
Delivery of your pass
Your pass will be dispatched to you by email and available to use following receipt of your payment. You can choose to use your pass via the app or you can print your pass and guidebook.
Activation and duration of your pass
Your pass will be activated on the date when you first use it at an attraction (the activation date). Your pass can be activated at any time during the period of 24 months starting from the date of purchase.
Explorer Pass Once your pass has been activated you will have up to 60 consecutive calendar days to use your pass to visit the number of attractions purchased. If you do not visit the number of attractions purchased within the 60-day period, your pass will expire.
All-Inclusive Pass Once your pass has been activated you will be entitled to use it for the number of consecutive calendar days you have purchased commencing on the day on which you make first use of it (regardless of the time of day).
Each pass is subject to a purse value and you are unable to exceed this. The purse value is the maximum amount you can use based on the standard gate price for each attraction. Here is the full breakdown of purse values per pass:
Go City - Madrid - All-Inclusive
1-day All-Inclusive Pass: adult € 180 / child € 160
2-day All-Inclusive Pass: adult € 340 / child € 310
3-day All-Inclusive Pass: adult € 460 / child € 415
4-day All-Inclusive Pass: adult € 580 / child €500
5-day All-Inclusive Pass: adult € 620 / child € 525
Go City - Madrid - Explorer
3-choice Explorer Pass: adult € 185 / child € 145
4-choice Explorer Pass: adult € 235 / child € 190
5-choice Explorer Pass: adult € 280 / child € 235
6-choice Explorer Pass: adult € 320 / child € 275
7-choice Explorer Pass: adult € 360 / child € 315
Special offers and promotional codes
Offers outlined or promoted on the website, app or in any guidebook we provide, are at times subject to attraction partners’ rules. This can include custom refund or booking instructions, conditions or regulations. You must adhere to those rules, booking instructions, conditions, instructions or regulations.
You can only receive a promotional code discount if you use a valid promotional code at the time you place your order. Promotional codes are offered at our discretion and unless we specify otherwise promotional code discounts cannot be combined with any other online sale or promotion.
Your rights to cancel and receive a refund
As long as you have not already activated your pass, if you are a customer in the UK or EU, you may have a legal right to change your mind within 14 days of your purchase and receive a refund. In these circumstances you have 14 days starting on the day after the date we email you to confirm that we accept your order to cancel your purchase.
In addition to any applicable legal right to change your mind and receive a refund, we also offer a goodwill guarantee right to cancel and receive a refund within 90 days beginning on the date of purchase. This right is available to all customers as long as you have not already activated or used your pass. This goodwill guarantee does not affect your statutory legal rights.
You must contact our customer services team. We will refund you the price you paid for the pass by the method and in the currency you used for payment. We will make any refunds due to you as soon as possible but in any event within 14 days of your telling us you have changed your mind.
We are unable to offer a refund for any order where a pass has been used or activated. No refund will be offered for passes that have been activated but not used for their full duration.
Please note that if you pre-book an attraction before your visit that will be considered an activation of a pass and a refund will not be available.
Conditions of use
The pass entitles the holder to admission to listed attractions and services (the attractions) upon presentation and without further payment, together with any other offers and discounts where appropriate (the special offers and / or passholder offers).
Admission to attractions is subject to the pass being valid and to there being sufficient value remaining on the pass. All attractions are required to accept admission as outlined in the attraction offer for the pass purchased, subject to their normal admission criteria. You may only visit an attraction on one occasion on each pass.
There is a limit of one person per pass, although you may purchase passes for the use of others, in which case the other persons will be the sole users of their respective passes.
Passes are non-transferable and you may not re-sell them. Passes may only be re-sold by our authorised resellers.
Use of a single pass to gain admissions for multiple individuals constitutes fraud and may be subject to legal action. You agree to reimburse us for costs incurred through misuse of the passes including any amounts we are contractually bound to pay to visited attractions, as well as our legal costs and any recovery costs incurred by us to obtain such reimbursement from you. If you use the pass improperly or in breach of these terms you agree to indemnify us as a result of such misuse.
Exclusions and disclaimers
We have done our best to ensure the accuracy of the information on our websites, apps, guidebook and in the descriptions of the attractions. Because conditions, including but not limited to hours, holiday closures, etc. at the attractions may change from time to time subsequent to the purchase date, we cannot guarantee that each attraction will honour its indicated commitments at the time you make use of the pass. To the extent permitted by applicable law, we are not liable to you for any loss, expense, damage, or other inconvenience caused in any way by your reliance upon information contained on the website, the apps, the guidebook or in any attraction descriptions accompanying your pass.
Occasionally, an error may occur, and products may be either incorrectly priced or described. In which case, we are not obliged to supply the pass or our products at the incorrect price or in accordance with the incorrect description, or at all. We reserve the right to correct any errors from time to time. Where a pricing error is obvious and not mistakeable and could reasonably have been recognised by you as a mispricing, we may (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Our liability to you
We are not liable to you for any deficiencies in service, problems with admission, public health violations, safety problems, personal injury or sickness, including any health and safety matters relating to any epidemic or pandemic, including but not limited to COVID19, that should arise when you visit any of the attractions. You should resolve such problems with the attraction directly, just as you would if you had purchased an admission ticket from the attraction without the use of the pass.
We are not liable to you for traffic conditions or weather that may affect your ability to use the pass.
If we fail to comply with these terms, we are responsible for foreseeable loss or damage you suffer that is a reasonable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
Nothing in these terms shall exclude or limit any statutory or common law rights that you enjoy as a consumer.
We only supply services for personal, non-business use. You are not entitled to re-sell the pass for any commercial or business purpose and we will have no liability to you for any loss or profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any delay or failure to perform any or our obligation under these terms if such delay or failure results from events, circumstances or causes beyond our reasonable control, including without limitation interruption or failure of internet or utility, collapse or buildings, act of god, fire, explosion, drought, earthquake or other natural disaster, nuclear, chemical or biological contamination or sonic boom, terrorism, war, civil war, civil commotion or riot, pandemic or epidemic, any labour or trade dispute, strikes, industrial action or lockouts, and any law or any action taken by a government or public authority.
Accessing our websites and apps
Access to our websites and apps is permitted on a temporary basis and we reserve the right to withdraw or amend access without notice. From time to time we may restrict access to some parts of our websites and our apps or to an entire website or app to our customers only.
We reserve the right to withdraw, suspend or discontinue any functionality or feature on the websites or the apps at any time.
We have made our websites and apps available to you for your personal non-commercial and lawful use only. If you access our websites or apps you agree to be bound by these terms. We do not give you permission to do anything with our websites and apps except to browse their contents, order and make use of the passes and use any other facilities which we expressly offer to you. You may not use them in any way that breaches any applicable local, national or international law or regulation or for any unlawful or fraudulent purposes.
Whilst we try to ensure that our websites and apps are functioning correctly this may not always be achievable. We do not guarantee that our websites or apps will be available all the time or an any specific time. We do not guarantee that our websites and apps will be compatible with all or any hardware and software which you may use.
You are responsible for making all arrangements necessary for you to have access to our websites and apps. You are also responsible for ensuring that all persons who access our websites and apps through your internet connection are aware of these terms and comply with them.
We aim to update our websites and apps regularly and may change the content at any time. If the need arises we may suspend access to our websites and our apps or close them indefinitely. Any of the material on our websites and apps may be out of date at any given time and we are under no obligation to update such material. We may also revise some of the terms applicable to your use of our websites and our apps at any time. Some of the provisions contained in the terms relating to your use of our websites and our apps may also be superseded by provision or notices published elsewhere on our websites or in our apps.
We take steps to ensure that our websites and apps are free from viruses or any other malicious or impairing computer program, however we cannot guarantee this due to the nature of the internet. You are advised to use appropriate firewall and anti-virus software.
We will not be liable for any loss or damage caused by a denial of service attack, virus or other technologically harmful material that may affect your mobile phone, computer equipment, hardware, computer programs, data or other proprietary material due to your use of our websites or apps, or to the downloading of any material posted on our websites or apps, or linked to them.
You may not misuse our websites or apps by knowingly introducing viruses, trojans, worms, logic bombs and / or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our websites or apps or any server on which they are stored or any server, computer or database connected to our websites or apps. You must not attack our websites or apps via a denial or distributed denial of service attack. We will report any breach of this provision to the relevant law enforcement authorities and we will cooperate with them by disclosing your identity to them.
Liability for information and material published on our websites and apps
The information and other materials made available on the websites and apps (the information) are not intended to amount to advice on which reliance should be placed.
Whilst we try to ensure that the information is accurate and up to date, we cannot be responsible for any inaccuracies in it. To the extent permitted by law, we shall not be liable to any person for any loss or damage which may arise from the use of any of the information.
If you believe any of the information is unlawful or unacceptable, please notify us with details.
Linking to or from our websites
You may link to our websites or apps home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not create any link in such a way as to suggest any form or association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our websites and apps must not be framed on any other website or app, nor may you create a link to any part of our websites or apps other than the home page without our written consent. We reserve our right to withdraw linking permission without notice.
Our websites and apps may contain links to other websites, apps and resources provided by third parties, including without limitation, the attractions. These links are for your information only. We have no control over the contents of those websites, apps or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Intellectual property rights
Our websites, apps and all information contained in them (the materials) are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us. All such rights are reserved.
You must not copy, redistribute, republish or otherwise make the materials available to anyone else without our written consent, except for your personal non-commercial use.
Our status (and that of any identified contributors) as the authors of materials must always be acknowledged.
Other important terms
Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you.
If we do not enforce any provision of these terms this will not be considered a waiver of any provision or right. If we delay in enforcing these terms we can still enforce them later.
We may transfer our rights and obligations under these terms to another organisation. You are not permitted to transfer, sub-license or deal in the pass without our prior written permission.
Neither you nor us intend that these terms will be enforceable by any other person.
If a court finds part of these terms illegal, the rest will continue in force. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Applicable law and jurisdiction
The laws of England and Wales apply to these terms and your use of our websites and apps.
If any disputes arise between you and us in relation to the websites, the apps or your order and you want to take court proceedings, you must do so in the courts of England and Wales.