Passes and attractions

  • How does the New York Explorer Pass work?

    There are two pass types to choose from - Explorer and Build Your Own. The Explorer pass lets you choose a select number of attractions to visit within 30 days. The Build Your Own pass lets you create your own attraction pass to use within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

  • What are the different New York Explorer Pass types?

    We offer an Explorer pass and a Build Your Own pass. Check out the two individual pass pages to determine which is best for you.

  • What does the New York Explorer Pass include?

    New York Explorer Passes include admission to New York's best things to do for a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include early-bird entry, gift shop discounts, dining offers, and much more.

  • What are the benefits of the New York Explorer Pass?

    The New York Explorer Pass benefits are huge. You'll not only save up to 50% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • What is the age range for child New York Explorer Passes?

    Child passes are for ages 3 to 12. Adult passes are for ages 12+. Children 2 and under are Free! If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.

  • Does the New York Explorer Pass include transportation?

    No, the Go New York pass does not include transportation. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus New York Tour.

Getting my pass

  • How does the Explorer pass work?

    The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.

    With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, 5, 7, or 10. Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. There's no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

    The more attractions you choose the more you'll save, and you can save up to 50% on attraction ticket prices with this pass. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.

  • What are the benefits of the Go New York Explorer pass?

    The Go New York Explorer pass benefits are huge. You'll not only save up to 50% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • What attractions are included on the Go New York Explorer pass?

    There are over 90 attractions to choose from on the Go New York Explorer pass. Use your pass for admission to New York's most popular attractions including Empire State Building, Top of the Rock Observatory, Statue of Liberty and Ellis Island Ferry, and much more. You'll find a huge range of things to do on the pass including historic museums, popular walking tours, and cruises past iconic landmarks. 

  • アトラクションの予約をする必要がありますか?

    ツアーやショーなど、特定のアトラクションでは、事前予約が必要となる場合があります。各アトラクションのページで、予約が必要となるかに関する情報を必ずご確認ください。 ご予約をしてもパスの有効期限開始とはなりません。ご注意ください。最初のアトラクションを訪れたときに初めて、パスの有効期限開始となります。

  • パスに有効期限はありますか?

    はい。パスは購入した日から 1 年以内に利用を開始してください。1 年後に期限切れとなります。パスはリスクフリー保証。購入日から30日以内に使用されなかったパスは、全額払い戻しいたします。

  • Does the Go New York Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • How much does the Go New York Explorer pass cost?

    Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Build Your Own Pass

  • How does the Build Your Own pass work?

    The Build Your Own pass is perfect for sightseers who know exactly what attractions they want to visit and want plenty of time to visit them in.

    You can select as many attractions as you want, and you'll have up to 30 days from first activation to visit them in. With the Build Your Own pass, you'll save 10% on attraction admission prices when you select two, 15% when you select three, and 20% if you choose four or more. The Build Your Own pass has its own line up of attractions which you can view here.

  • What are the benefits of the Go New York Build Your Own pass?

    The Go New York Build Your Own pass benefits are huge. You'll not only save up to 20% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient. You can select as many attractions as you want, and you'll have up to 30 days from first activation to visit them.

  • What attractions are included on the Go New York Build Your Own pass?

    There are over 90 attractions to choose from to create your unique Go New York Build Your Own pass, including the Empire State Building, the Top of The Rock Observatory, the Statue of Liberty, and much more. You'll find a huge range of things to do on the pass including famous museums, a range of tours, and entrance to the most popular destinations. 

  • アトラクションの予約をする必要がありますか?

    ツアーやショーなど、特定のアトラクションでは、事前予約が必要となる場合があります。各アトラクションのページで、予約が必要となるかに関する情報を必ずご確認ください。 ご予約をしてもパスの有効期限開始とはなりません。ご注意ください。最初のアトラクションを訪れたときに初めて、パスの有効期限開始となります。

  • Does the Go New York Build Your Own pass have exclusions?

    There are no exclusions–you can visit each attraction once during the lifetime of your Build Your Own pass. You can select as many attractions as you want, and you'll have up to 30 days from first activation to visit them in.

  • How long is my Go New York Build Your Own pass valid?

    Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. 

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • How much does the Go New York Build Your Own pass cost?

    Each Build Your Own pass is unique, which means prices vary depending on which attractions are added to your pass. With the Build Your Own pass, you'll save 10% on attraction admission prices when you select two, 15% when you select three, and 20% if you choose four or more. The Build Your Own pass has its own line up of attractions which you can view here.

Payment methods and purchasing

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go New York pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go New York passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • Can I purchase a Go New York pass for someone else?

    Yes. Just make sure to use their name and email address at checkout.

  • Go New Yorkのプロモーションコードを持っているのですが、どう利用すればよいですか?

    Go New Yorkの「今すぐ購入」のページで、ページの下にスクロールすると、プロモーションコードを入力するフィールドがあります。入力したコードが有効であれば、注文額に割引が適用されます。プロモーションコードの割引は、他のオンラインセールと組み合わせてのご利用はできません。

  • 団体割引はありますか?

    ご提供しています。10人以上の団体でご旅行の場合、グループ割引の対象となります。特別料金の詳細については、[email protected]までメールでお問い合わせください。

  • シニアや軍人、学生向けの割引はありますか?

    いいえ、ご提供していません。

Digital Pass

  • パスはどうやって入手できますか?

    注文処理が完了次第、メールにてパスがお手元に届きます。2つのオプションがあります。 無料の Go City Card アプリを使い、スマートフォンでパスを利用する。自宅でパスとガイドブックを印刷する。 どちらの方法についても、リンクと分かりやすい説明を確認メールにてお知らせいたします。

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), Go New York pass guidebook, itineraries, and more.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

  • How can I look up my order if I've lost my confirmation email?

    Visit our Order Lookup page to access your Go New York passes or to email customer support if you don't have your order number or email on-hand. 

Using my pass

  • How do I use my Go New York pass?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

  • パスの利用を開始するには?

    簡単です。アトラクションに訪れるだけです!

  • 同じアトラクションに複数回利用することは可能ですか?

    Go New Yorkではそれぞれのアトラクションにつき一回のみのご利用となります。

  • What are Go Line privileges?

    You'll get skip-the-ticket-line access to select attractions with your Go New York pass. Each attraction will specify whether this exclusive privilege is included with admission. We've put together a list of attractions that offer Go Line privileges here.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in New York City using your Go New York pass, please call our customer support team toll-free at +1 800 887 9103. 

    Hours
    Monday - Friday: 8AM - 9PM EST
    Saturday- Sunday: 9AM - 6PM EST
    Closed: New Year's Day and Christmas Day

  • What is your Risk-Free Guarantee?

    Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • Can I get a refund on my Go New York pass?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

お電話でのご連絡

お住まいの場所によって

  • アメリカ国内フリーダイヤル
    +1 800 887 9103
  • イギリス国内のフリーダイヤル
    +44 800 090 3140
  • オーストラリア国内のフリーダイヤル
    +61 1800 316950
  • メキシコ国内のフリーダイヤル
    +52 (800) 2694359
  • その他の国
    617-671-1000
  • whatsApp (for text chat only)
    1.617.932.6123

時間

  • 月~金
    8AM~9PM(東部標準時間)
  • 土~日
    9AM~6PM(東部標準時間)
  • 定休日
    元日とクリスマス(12月25日)