Placing an order, pricing, and discounts

  • My country is not listed, can I still place an order?

    Please call our customer service team at 800-887-9103 for assistance with your order.

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] to learn more about special rates.

  • Do you offer discounts for seniors, military, or students?

    No, we don't offer discounts for seniors, military, or students.

  • I have a promotional code for Go Oahu, how can I use it?

    Scroll to the bottom of the checkout page and you'll find a box to enter your promotional code. If the code you have entered is valid, you'll see the discount reflected in the price of your order. Please keep in mind that your promo code discount cannot be combined with an existing online sale.

  • Why should I buy a Go Oahu pass online?

    If you purchase your pass online you can take advantage of online discounts and save even more. Purchasing the pass in Oahu means you'd be required to pay the full price of the pass.

  • Can I buy the pass in Oahu?

    You can purchase the pass in person when you get to Cancun, head to the ticket counter at one of the following loacations:

    1. Polynesian Cultural Center

      Address 1833 Kalakaua Ave, Suite 608 Honolulu HI 96815
      Hours Monday- Saturday, 8:00 am – 5:00 pm
      Closed Sunday, May be closed on major U.S. holidays.
      Note Selling 3-day adult cards only.
    2. Waikiki Grand Hotel

      Address 134 Kapahulu Avenue Honolulu HI 96815
      Hours Daily, 7:30am-4:30pm
      Closed Adjusted Hours on Major Holidays. Please call ahead.
      Note Located in main lobby near front desk.

Refund policy

  • What is your refund policy?

    Our risk-free guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.

Getting and using your pass

  • How do I activate my pass?

    Simply visit your first attraction to activate your pass.

  • How long is my pass valid for?

    You'll have up to a year from the date of purchase to start using your pass. After one year, it will expire. If you don’t use your pass within 30 days of purchase, you can contact customer service for a refund.

  • How will I get my pass?

    You can choose to receive your pass digitally via email or you can print it at home. Download the free Go City app and you can use your pass straight from your phone.

  • Can other people use my pass?

    No, Go Oahu products are non-transferable and may not be re-sold.

  • Can I visit the same attraction more than once?

    In most cases, you can visit each attraction once per day. Some attractions are valid only once during the life of the pass. Please reference your guidebook for specific information on each attraction.

  • What is the age range for a child pass? What should I do if my child is under the minimum age?

    Child passes are for 3 to 12-year-olds. If you have a child under the age minimum, check with the attractions in advance. Most attractions do not charge for children under the age of 3 but there are some exceptions, especially if an attraction is geared towards children.

  • What are Go Line privileges?

    Go Line privileges allow Go Oahu pass holders to skip the ticketing line and enter certain attractions. Go Line privileges allow you to get into select attractions quicker so you have more time to sightsee.

  • Do I have to make reservations for attractions?

    Certain attractions may require an advanced reservation. Please make sure you check each attraction page to find any necessary reservation information. Please note – making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.

Changing an order

  • Can I make changes to my order?

    Please get in touch with our customer service team directly using the contact form below if there's anything you need to update or change with your order.

Get in touch

We're here to help. Choose your preferred method of contact to get started.

Call Us

Based on where you are

  • Toll-free within the US
    +1 800 887 9103
  • Toll-free within the UK
    +44 0800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries


  • Monday - Friday
    8AM - 9PM EST
  • Saturday - Sunday
    9AM - 6PM EST
  • Closed
    New Year's Day, Thanksgiving Day, and Christmas Day