Passes and attractions

  • How does the Go Oahu card work?

    There are two pass types to choose from - All-Inclusive and Build Your Own. The All-Inclusive pass offers unlimited entry to Go Oahu non-premium attractions for a select number of days. With the Build Your Own pass you can create your own attraction pass to use within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the All-Inclusive pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

  • What are the different Go Oahu pass types?
  • What does the Oahu card include?

    Go Oahu cards include admission to Oahu's best things to do for a set number of days or a fixed number of attractions. You'll also get special pass offers which may include early-bird entry, gift shop discounts, dining offers, and much more.

  • What are the benefits of the Go Oahu card?

    The Go Oahu pass benefits are huge. You'll save up to 55% on attraction admission and all your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Oahu card include transport?

    No, the Oahu pass does not include transport. However, some of our attractions include transport such as the Diamond Head Hike. Please check each attraction listing for details.

  • What is the age range for child Go Oahu passes?

    Child passes are for ages 3 to 12. Adult passes are for ages 12+.

All-Inclusive Pass

  • How does the All-Inclusive pass work?

    The All-Inclusive pass is perfect for sightseers who are only going to be in the city for a short time and want to see as much as they can.

    With this pass, you can choose the number of days you want to sightsee, with 1, 2, 3, 5, or 7 days available. You'll have unlimited access to all the non-premium attractions for the duration of your pass. If you select a 3, 5, or 7-day pass, you can also choose one of our premium experience. These include the Dolphin Encounter by Sea Life Park, Sunset Dinner Sail on Makani Catamaran, Surf Lesson by Sea & the Ka Moana Luau, and more. Make sure you check out the attraction line up here for the All-Inclusive pass as they vary from pass to pass.

    Once you activate your pass, you'll have 14 calendar days (not 24-hour periods) to redeem each day that your pass is valid for. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass. We suggest starting early on each day to maximise the number of attractions you can visit. 

    Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.

    The more you see, the more you save - with the All-Inclusive pass, you can save up to 55% on attraction ticket prices.

    Want to visit an attraction again? You can. With an All-Inclusive pass, you can visit each attraction once per day for the duration of your pass.

  • What attractions are included in the Go Oahu All-Inclusive pass?

    There are over 40 attractions to choose from on the Go Oahu All-Inclusive pass. Use your pass for admission to Oahu's most popular attractions including Pearl Harbor, Sea Life Park, beach yoga, and much more. You'll find a huge range of things to do on the pass including historic landmarks, popular mountain hikes, and snorkeling adventures.

  • What are the benefits of an All-Inclusive pass?

    The Go Oahu All-Inclusive pass benefits are huge. You'll not only save up to 55% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • What are the Go Oahu All-Inclusive premium attractions?

    With a 3, 5, or 7-day All-Inclusive pass, you can choose one of our six premium experiences: Ka Moana Deluxe Splash Luau with free entry to Sea Life Park, Ali`i Luau & Dinner Show at the Polynesian Cultural Center, Dolphin Encounter by Sea Life Park, Sunset Dinner Sail on Makani Catamaran, Semi-Private Oahu Surf Lesson (for 2+) by Sea & Board Sports Hawaii or Oahu Hidden Gems Tour + Snorkeling with Turtles. 

  • Does the Go Oahu All-Inclusive pass have exclusions?

    You can visit each attraction once for the lifetime of your All-Inclusive pass. There's no need to choose which attractions you'd like to see before you purchase the card, you can do as many of the All-Inclusive attractions as you want for the lifetime of your pass. This allows you to change your mind and wait and see what you feel like at the moment.

  • Do I need to make reservations to enter attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • How long is my Go Oahu All-Inclusive pass valid for?

    Once you activate your pass, it will be valid for 14 non-consecutive days. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 days to use the remaining two days of your pass. We suggest starting early on each day to maximize the number of attractions you can visit. 

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • How much does the Go Oahu All-Inclusive pass cost?

    Check out the prices page for the All-Inclusive pass. We have a range of pass durations and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Build Your Own pass

  • How does the Build Your Own pass work?

    The Build Your Own pass is perfect for sightseers who know exactly what attractions they want to visit and want plenty of time to visit them in.

    You can select as many attractions as you want, and you'll have up to 30 days from first activation to visit them in. With the Build Your Own pass, you'll save 20% on attraction admission prices when you select two or three attractions. The Build Your Own pass has its own line up of attractions which you can view here.

  • What are the benefits of the Go Oahu Build Your Own pass?

    The Go Oahu Build Your Own pass benefits are huge. You'll not only save up to 20% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient. You can select as many attractions as you want, and you'll have up to 30 days from the first activation to visit them.

  • What attractions are included on the Build Your Own pass?

    There are over 40 attractions to choose from to create your unique Go Oahu Build Your Own pass, including Dolphin Encounters, a Sunset Dinner Sail, Peal Harbor historic landmarks and museums, and much more. You'll find a huge range of things to do on the pass including theme parks, popular hiking tours, and snorkeling adventures. 

  • Does the Go Oahu Build Your Own pass have exclusions?

    There are no exclusions–you can visit each attraction once during the lifetime of your Build Your Own pass. You can select as many attractions as you want, and you'll have up to 30 days from the first activation to visit them in.

  • How long is my Go Oahu Build Your Own pass valid?

    Once you've purchased a Go Oahu Build Your Own pass, you'll have up to a year to use it. As soon as you activate your pass by visiting your first attraction, it'll be valid for the number of remaining attractions you've purchased over 30 days. For example, if you purchase a Build Your Own pass with four attractions and visit your first attraction on May 1st, you'll have until May 29th to visit the remaining three attractions.

  • How much does the Go Oahu Build Your Own pass cost?

    Each Build Your Own pass is unique, which means prices vary depending on which attractions are added to your pass. With the Go Oahu Build Your Own pass, you'll save 20% on attraction admission prices when you select two or more. The Build Your Own pass has its own line up of attractions which you can view here.

Getting my pass

  • How do I receive the Go Oahu card?

    You'll receive the Go Oahu card digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

  • Who do I contact if I haven't received my pass?

    Please allow up to two hours to receive your pass and remember to check your email spam folder. If you still haven't received it after then, contact our customer services team on the email form or phone numbers listed below.

  • How can I look up my order if I lost my email confirmation?

    Visit our Order Lookup page to access your Go Oahu passes or to email customer support if you don't have your order number or email on-hand. 

  • Can I receive my Go Oahu card through the mail?

    Go Oahu passes are delivered digitally for your convenience. You'll receive your pass over email and can either print it off or download it to the Go City app and start using it instantly.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

Payment methods and purchasing

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • How much do the Go Oahu passes cost?

    Check out the individual price pages for the All-Inclusive pass and the Build Your Own pass. We have a huge range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

  • Proposez-vous des réductions pour les seniors, les militaires ou les étudiants ?

    Non, nous ne proposons pas de réductions pour les seniors, les militaires ou les étudiants.

  • Where can I get a Go Oahu card?

    Purchase your Go Oahu pass on the official Go Oahu website to make the most of our special offers.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go Oahu pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go Oahu passes abroad?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our individual pass pages to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • Proposez-vous des réductions de groupe ?

    Oui. Si vous voyagez avec un groupe d’au moins 10 personnes, vous pourrez bénéficier d’une réduction de groupe. Veuillez contacter [email protected] pour en savoir plus sur les tarifs spéciaux.

  • How do I cancel my Go Oahu order?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Please contact our customer services team for more information.

Digital Pass

  • How do I receive the Go Oahu card?

    You'll receive the Go Oahu card digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

  • How does the Go City app work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), Go Boston pass guidebook, itineraries, and more.h

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

  • How can I look up my order if I lost my email confirmation?

    Visit our Order Lookup page to access your Go Los Angeles passes or to email customer support if you don't have your order number or email on-hand. 

Using my pass

  • How do I use my Go Oahu card?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

  • Comment puis-je activer mon passe ?

    Visitez simplement votre première attraction pour activer votre passe.

  • How long does a Go Oahu card last?

    If you have an All-Inclusive pass, it will be valid for the number of days you purchase over a 14 day period. Visiting your first attraction will activate your pass and count as your first calendar day. Once you activate your pass, you'll have 14 calendar days to redeem each day that your pass is valid for. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass. If you have an Explorer pass, it will be valid 30 days from first use, so you'll have more time to visit your attractions. A Build Your Own pass will also give you 30 days to visit your attractions.

  • Can I visit the same attraction more than once?

    If you have a Go Oahu All-Inclusive pass, you can visit each attraction once per day for the duration of your pass, unless otherwise indicated on the attraction listing. So, if you want to visit the Polynesian Cultural Centre for every day of your trip - you can. If you have a Build Your Own pass, you'll be able to visit your selected attractions once.

  • When will my Go Oahu card expire?

    Once you've purchased a Go Oahu pass, you'll have up to a year to use it. As soon as you activate your pass, it'll be valid for the number of days you've purchased over a 14 day period for the All-Inclusive pass. If it's an Explorer or Build Your Own pass, you will have up to 30 days to see your attractions after activation.

  • Can other people use my Oahu pass?

    No. Once a pass is activated (by using it at an attraction), it can only be used by that individual. Passes cannot be re-sold or used by more than one person.

  • Can I get a refund on my Go Oahu pass?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

  • Do I need to make reservations to enter attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • Can I skip the line with a Go Oahu pass?

    There are currently no skip the line options with the Go Oahu pass. 

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our individual pass pages to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in Oahu using your Go Oahu pass, please call our customer support team toll-free at +1 800 887 9103. 

    Hours
    Monday - Friday: 8AM - 9PM EST
    Saturday- Sunday: 9AM - 6PM EST
    Closed: New Year's Day and Christmas Day

  • What is your Risk-Free Guarantee?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • Can I get a refund on my Go Oahu pass?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

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