COVID-19 help

  • With current COVID-19 restrictions, is there anything I should know before booking with Go City?

    We've had lots of questions about COVID-19 during this strange time. Before your Orlando trip it's worth bearing the following in mind:

    • Some attractions on your pass will require a booking. Due to current restrictions, some attractions require a booking. If an attraction needs you to make a reservation, you'll find this information on the attraction listing on our website and app. You'll also find a full list of attractions that require pre-booking on our reservation page. Be sure to check here before you show up.
    • Capacity will be limited at certain attractions. Visitor numbers are currently restricted at several Orlando attractions and this may affect wait times and availability. We recommend booking ahead where you can.
    • Opening times are subject to change. Opening hours may vary so we suggest checking the official attraction website before you visit. You'll find these listed below - handy right? While safety regulations are in place, a few attractions are not permitted to open. You'll see these flagged on our attraction lists.

    We've compiled everything you need to know on our COVID-19 info page. You should be able to find the answer to just about all of your questions regarding visiting attractions and using our passes while restrictions are still in place.

Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to Orlando's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • What's the difference between an All-Inclusive Pass and an Explorer Pass?

    We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes. Choose how many days you want your pass to be valid for, and then visits as many attractions as you wish.

    And for those of you who are a little pickier, we've got the Explorer Pass. With this pass, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.

  • Does my pass include transportation?

    While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

  • What is the age range for a child pass?

    Our child passes are for ages three to 12.

Purchasing a pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? Still no luck? Then give our customer services team a call using the phone numbers at the bottom of this page. They'll be happy to help.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a Go City pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and get planning your Orlando trip!

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Out passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further rates on individual passes.

  • Do you ship Go City passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I use my confirmation email to enter attractions?

    Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Using your pass

  • How does the Go City app work?

    The Go City app is your key to exploring Orlando. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in Orlando, all you've got to do is show your pass at each attraction - easy.

    Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

  • How do I activate my pass?

    Your pass will activate when you scan it at your first attraction.

  • Can I visit the same attraction more than once on my All-Inclusive Pass?

    With an All-Inclusive Pass, you can visit each attraction once per day for the duration of your pass. So, say you didn't quite make it around a museum before closing time, you can always go back the following day (if the attraction doesn't require a booking, of course).

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

  • Do I need to make reservations to enter attractions?

    Some attractions may require reservations. Please read our All-Inclusive reservation page if you're interested in an All-Inclusive pass or our Explorer reservation page if an Explorer pass is what you're after. Your pass must be valid on the day of the reservation.

  • When will my pass expire?

    Well, it depends.

    If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions.

    With an All-Inclusive Pass, it will be valid for the number of days you purchased over a 14 day period. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass.

    Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase.

  • Do I need to make a booking before I visit any of the attractions on my pass?

    Some attractions have capacity restrictions (or are just too darn popular) and therefore require you to book your spot. If this is the case, you'll find the info you need to reserve your spot on our website and app's attraction listings. Or, you can click through to our reservations page on your confirmation email which lists all the attractions which require a booking.

Contact and cancellation

  • How do I contact customer support?

    You've got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

  • Can I get a refund?

    Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

    Read our terms and conditions for more information.

Still got a question or two?

We're here to help. Email us using the form below or feel free to give us a call!

Call Us

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

  • Toll-free within the US
    +1 800 887 9103
  • Toll-free within the UK
    +44 800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries
    617-671-1000
  • WhatsApp (available for text chat only)
    1.617.932.6123

Hours

  • Daily
    9AM - 6PM EST
  • Closed
    New Year's Day