How is COVID-19 impacting my upcoming travel plans with my Go Orlando pass?
Attractions in Orlando are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news.
In light of the outbreak, Go Orlando has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Orlando within the next two years, we suggest you hold on to your Go Orlando pass and do not activate it until your next trip.
For more information on Go City and COVID-19 please click here.
Passes and attractions
What is a Go Orlando pass?
The Go Orlando pass is an attraction pass that gives you combined savings on Orlando's best things to do. You can choose from three different passes, all tailored to different types of travellers. Check out our pass comparison page to see which is the best option for you.
How does the Go Orlando pass work?
There are three pass types to choose from - All-Inclusive, Explorer and Build Your Own. The All-Inclusive pass offers entry to Go Orlando attractions for a select number of days. The Explorer pass lets you choose a select number of attractions to visit within 30 days. With the Build Your Own pass you can create your own attraction pass to use within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer and All-Inclusive pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.
How does the All-Inclusive pass work?
The All-Inclusive pass is perfect for sightseers who want to see as much as they can in the city and are only visiting for a short time.
With this pass, you can choose the number of days you want to sightsee, with 2, 3, or 5 days available. You'll have access to the attractions for each day of your pass. Make sure you check out the attraction line up here for the All-Inclusive pass as they vary from pass to pass.
Once you activate your pass, you'll have 14 calendar days (not 24-hour periods) to redeem each day that your pass is valid for. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass. We suggest starting early on each day to maximise the number of attractions you can visit.
Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.
Want to visit an attraction again? You can. With an All-Inclusive pass, you can visit each attraction once per day for the duration of your pass.
How does the Explorer pass work?
The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.
With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, or 5. Once you've activated your pass by visiting an attraction, you'll then have up to 60 days to visit the rest. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This means you can change your mind and wait and see what you feel like in the moment.
How does the Build Your Own pass work?
The Build Your Own pass is perfect for sightseers who know exactly what attractions they want to visit and want plenty of time to visit them in.
You can select as many attractions as you want, and you'll have up to 60 days from first activation to visit them in. With the Build Your Own pass, you'll save 20% on attraction admission prices when you select two or more. However, adding the Kennedy Space Center Visitor Complex to your pass will limit the discount to 15%. The Build Your Own pass has its own line up of attractions which you can view here.
What is the best Orlando city pass?
There are several Go Orlando passes to choose from depending on the length of your stay and how much you want to see in the city. Check out our comparison page to see the differences between each pass and identify which one is best for you.
How much do the Go Orlando passes cost?
What does the Orlando pass include?
Go Orlando includes admission to Orlando's best things to do for a set number of days or a fixed number of attractions.
What attractions are included on the Go Orlando pass?
Use your pass for admission to Orlando's most popular attractions including the LEGOLAND Florida Resort, Kennedy Space Centre Visitor Complex, SEA LIFE Aquarium Orlando, and much more. You'll find a huge range of things to do on the pass including museums, theme parks, safaris, and cruises. The selection depends on the type of pass you have, so be sure to check the attraction line-up for each pass.
What are the benefits of the Go Orlando pass?
The Go Orlando pass benefits are huge. You will be able to save on attraction admission and all your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.
Is the Go Orlando pass worth it?
Yes - the Go Orlando pass is the best way to sightsee and save big. With our All-Inclusive pass, you could save on attraction admission tickets. Don't just take our word for it, check out our Trustpilot rating and our customer reviews here.
What is the age range for child Go Orlando passes?
Child passes are for ages 3 to 12. Adult passes are for ages 12+.
Is it worth buying a Go Orlando child pass?
Yes. If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.
Does the Go Orlando pass include transport?
No, the Orlando pass does not include transport. However, the Explorer pass does include a three-day I-Ride trolley pass which you can use to get around International Drive.
Getting my pass
How do I receive the Go Orlando pass?
You'll receive the Go Orlando pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.
Who do I contact if I haven't received my pass?
Please allow up to two hours to receive your pass and remember to check your email spam folder. If you still haven't received it after then, contact our customer services team on the email form or phone numbers listed below.
Can I receive my Go Orlando pass through the mail?
Go Orlando passes are delivered digitally for your convenience. You'll receive your pass over email and can either print it off or download it to the Go City app and start using it instantly.
Can I use my confirmation email to enter attractions?
Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.
Payment methods and purchasing
Where can I get a Go Orlando pass?
Purchase your Go Orlando pass on the official Go Orlando website to make the most of our special offers.
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
What happens when I make a purchase?
Once you've bought your Go Orlando pass, you'll get a confirmation email sent through to your email address followed by your passes. Please bear with us while we review your order.
As soon as you receive your passes, you can either print them off or download the free Go City app and load up your digital pass.
Who do I contact if I have trouble purchasing?
If you have trouble purchasing a Go Orlando pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.
Do you ship Go Orlando passes abroad?
You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.
How do I cancel my Go Orlando order?
Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Please contact our customer services team for more information.
Using my pass
How do I use my Go Orlando pass?
Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.
How long does a Go Orlando pass last?
If you have an All-Inclusive pass, it will be valid for the number of days you purchase over a 14 day period. Visiting your first attraction will activate your pass and count as your first calendar day. Once you activate your pass, you'll have 14 calendar days to redeem each day that your pass is valid for. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass. If you have an Explorer pass, it will be valid 30 days from first use, so you'll have more time to visit your attractions. A Build Your Own pass will also give you 30 days to visit your attractions.
When will my Go Orlando pass expire?
Once you've purchased a Go Orlando pass, you'll have up to a year to use it. As soon as you activate your pass, it'll be valid for the number of days you've purchased over a 14 day period for the All-Inclusive pass. If it's an Explorer pass you will have 60 days or if you purchased a Build Your Own you will have up to 30 days to see your attractions after activation.
Can other people use my Orlando pass?
No. Once a pass is activated (by using it at an attraction), it can only be used by that individual. Passes cannot be re-sold or used by more than one person.
Can I visit the same attraction more than once?
If you have a Go Orlando All-Inclusive pass, you can visit each attraction once per day for the duration of your pass. So, if you want to visit the SEA LIFE Aquarium for every day of your trip – you can. If you have an Explorer or Build Your Own pass, you'll be able to visit your selected attractions once.
Do I need to make reservations to enter attractions?
Some attractions may require reservations. This information is listed under Reservations. Your pass must be valid on the day of the reservation.
Can I get a refund on my Go Orlando pass?
Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.
Your refund will be subject to a processing fee, as outlined in our terms and conditions.
Can I upgrade my pass after purchase?
Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.
Get in touch
Please note: our customer service team is currently handling a large volume of requests and response times may be impacted. Based on where you are:
- Toll-free within the US+1 800 887 9103
- Toll-free within the UK+44 800 090 3140
- Toll-free within Australia+61 1800 316950
- Toll-free within Mexico+52 (800) 2694359
- From other countries617-671-1000
- WhatsApp (available for text chat only)1.617.932.6123
- Daily9AM - 6PM EST
- ClosedNew Year's Day