Placing an order, pricing and discounts

  • My country is not listed, can I still place an order?
    Please call our customer service team at 800-887-9103 for assistance with your order.
  • Do you offer group discounts?
    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] to learn more about special rates.
  • Do you offer discounts for seniors, military, or students?
    We do not.
  • I have a promotional code for Go Philadelphia, how can I use it?
    Once you have arrived at the "Buy Now" page for Go Philadelphia, you can scroll to toward the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order. Please keep in mind that your promo code discount cannot be combined with an existing online sale.
  • Why should I buy online?
    Purchasing Go Philadelphia online can benefit you in multiple ways. You get to take advantage of the online discounts whereas if you were purchasing the pass in Philadelphia, you would be required to pay the full price.
  • Can I buy the pass in Philadelphia?

    Yes, there are several locations you can purchase Go Philadelphia Pass from when in the city. Please see all locations here

Refund policy

  • What is your refund policy?
    Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.

Getting and using your pass

  • How do I activate my pass?
    Simply visit your first attraction!
  • How long is my pass good for?
    You have up to a year from purchase to start using your pass. You will activate your pass by visiting your first attraction. You have one year from the date of purchase to begin using your pass. After one year, it will expire. If you don’t use your pass within 30 days of purchase, you can contact customer service for a refund.
  • How will I get my pass?
    You can choose to receive your pass digitally via email or you can print it at home. Use the free Go City app to store all of your digital passes in one place.
  • Can other people use my pass?
    No. Go Philadelphia products are non-transferable and may not be re-sold.
  • Can I visit the same attraction more than once?
    You can visit each attraction just once with Go Philadelphia.
  • What is the age range for a child pass? What should I do if my child is under the minimum age?
    Child passes are for travelers ages 3 to 12 years old. If you have a child under the age minimum, check with the attractions in advance. Most attractions do not charge for children under the age of 3 (with some exceptions, especially if an attraction is geared towards children).
  • Do I need to make reservations for attractions?
    Certain attractions, like tours and shows, may require an advanced reservation. Please make sure to check each attraction page to find any necessary reservation information. Please note, making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.

Call Us

Based on where you are

  • Toll-free within the US
    +1 800 887 9103
  • Toll-free within the UK
    +44 0800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • From other countries
    617-671-1000

Hours

  • Monday - Friday
    8am - 9pm EST
  • Saturday - Sunday
    9am - 6pm EST
  • Closed
    New Year's Day, Thanksgiving Day and Christmas Day