• With current COVID-19 restrictions, is there anything I should know before booking with Go City?

    We've had lots of questions about COVID-19 during this strange time. To make things easier we've compiled everything you need to know on our travel updates page. You should be able to find the answer to just about all of your questions regarding visiting attractions and using our passes while restrictions are still in place.

  • Dois-je effectuer une réservation avant de visiter les attractions touristiques proposées avec mon pass ?

    Certaines attractions touristiques sont soumises à des jauges de capacité (ou sont tout simplement très populaires) et requièrent une réservation. Si tel est le cas, vous trouverez toutes les informations relatives aux modalités de réservation sur la page de l'attraction, sur notre site web et notre appli. Vous pouvez également retrouver la liste des attractions pour lesquelles il est nécessaire de réserver sur la page des réservations du Pass Tout Inclus ou la page des réservations du Pass Explorer.

Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to San Diego's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • What's the difference between an All-Inclusive Pass and an Explorer Pass?

    We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes. Choose how many days you want your pass to be valid for, and then visits as many attractions as you wish.

    And for those of you who are a little pickier, we've got the Explorer Pass. With this pass, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.

  • Does my pass include transportation?

    While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

  • What is the age range for a child pass?

    Our child passes are for ages three to 12.

Purchasing a pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? Still no luck? Then give our customer services team a call using the phone numbers at the bottom of this page. They'll be happy to help.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your San Diego trip!

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you ship passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I use my confirmation email to enter attractions?

    Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Using your pass

  • How does the Go City app work?

    The Go City app is your key to exploring San Diego. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in San Diego, all you've got to do is show your pass at each attraction - easy.

    Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

  • How do I activate my pass?

    Your pass will activate when you scan it at your first attraction.

  • Puis-je visiter plusieurs fois la même attraction touristique avec mon pass ?

    Avec un Pass Tout Inclus, vous pouvez visiter chaque attraction une fois par jour pendant toute la durée du pass. Par exemple, si vous n'avez pas eu le temps de voir tout ce qui vous intéressait dans un musée avant l'heure de fermeture, vous pouvez y retourner le lendemain (à condition que l'attraction ne requière pas de réservation, bien sûr).

    Avec un Pass Explorer, vous pouvez visiter chaque attraction touristique une fois seulement.


  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

  • Dois-je réserver pour entrer dans les attractions touristiques ?

    Certains lieux et activités touristiques requièrent une réservation. Visitez la page des réservations du Pass Tout Inclus ou la page des réservations du Pass Explorer pour savoir lesquels. Souvenez-vous que si vous devez réserver, votre pass doit être valable le jour de la visite..

  • Can I only visit attractions with my All-Inclusive Pass between 9AM to 5.30PM?

    If you have an All-Inclusive Pass, you'll be able to enter attractions from 9AM to 5:30PM. If you wish to visit an attraction in the evening, you'll need to make sure you show or scan your pass at the entrance before 5.30PM. You will then be welcome to stay 'til closing time.

    However, if you have an Explorer Pass, you can visit at any time during your chosen attraction's operating hours.

  • When will my pass expire?

    Well, it depends.

    If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions.

    With an All-Inclusive Pass, it will activate when you visit your first attraction. It will then be valid for the number of consecutive days which you have purchased.

    Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase.

Contact and cancellation

  • How do I contact customer support?

    You've got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

  • How can I get a refund?

    Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

    Read our terms and conditions for more information.

  • How long will it take to receive my refund?

    Once your request has been reviewed, we will process your refund within 7 to 10 days. If you haven't received your refund after this time, please let us know and we'll look into it for you. 


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Call Us

En fonction de l'endroit où vous vous trouvez

  • Appel gratuit aux États-Unis 
    +1 800 887 9103
  • Appel gratuit au Royaume-Uni 
    +44 800 090 3140
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    +61 1800 316950
  • Appel gratuit au Mexique 
    +52 (800) 2694359
  • Dans les autres pays
    (code international) 1 617-671-1000
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  • Fermé
    le 1er janvier