Placing an order, pricing, and discounts

  • My country is not listed, can I still place an order?
    Please call our customer service team at 800-887-9103 for assistance with your order.
  • Do you offer group discounts?

    We do not offer group discounts for our Go Shanghai product.  

  • Do you offer discounts for seniors, military, or students?
    No, we don't offer discounts for seniors, military, or students.
  • I have a promotional code for Go Shanghai, how can I use it?

    Scroll to the bottom of the checkout page and you'll find a box to enter your promotional code. If the code you have entered is valid, you'll see the discount reflected in the price of your order. Please keep in mind that your promo code discount cannot be combined with an existing online sale.

  • Why should I buy a Go Shanghai pass online?

    If you purchase your pass online you can take advantage of online discounts and save even more. Purchasing the pass in Shanghai means you'd be required to pay the full price of the pass.

  • Does my child need a pass?

    There are no designated child passes. Each person in your party requires an adult pass for entry to attractions.

Refund policy

  • What is your refund policy?

    Our risk-free guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.

Getting and using your pass

  • How do I activate my pass?

    Simply visit your first attraction to activate your pass.

  • How long is my pass valid for?

    You'll have up to a year from the date of purchase to start using your pass. After one year, it will expire. If you don’t use your pass within 30 days of purchase, you can contact customer service for a refund.

  • How will I get my pass?

    You can choose to receive your pass digitally via email or you can print it at home. Download the free Go City app and you can use your pass straight from your phone.

  • Can other people use my pass?

    No, Go Shanghai products are non-transferable and may not be re-sold.

  • Can I visit the same attraction more than once?

    No, you can only visit each attraction once with Go Shanghai.

  • Do I have to make reservations for attractions?

    Certain attractions may require an advanced reservation. Please make sure you check each attraction page to find any necessary reservation information. Please note – making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.

  • What is the Dolphin Pass?

    The Dolphin Pass is a partner company based in Shanghai who help us create the Go Shanghai All-Inclusive and Explorer Passes. 

Changing an order

  • Can I make changes to my order?

    Please get in touch with our customer service team directly using the contact form below if there's anything you need to update or change with your order.

Get in touch

We're here to help. Choose your preferred method of contact to get started.

Call Us

Based on where you are

  • Toll-free within the US
    +1 800 887 9103
  • Toll-free within the UK
    +44 0800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries
    617-671-1000

Hours

  • Monday - Friday
    8AM - 9PM EST
  • Saturday - Sunday
    9AM - 6PM EST
  • Closed
    New Year's Day, Thanksgiving Day, and Christmas Day