How can we help you?

We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to Sydney's top attractions, and what's more, we make it super easy.

All you've got to do is download your pass, then you’re all set to explore.

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

Our child passes are for ages four to 15.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

• You submitted an incomplete or incorrect billing address. 
• Your 3D Secure authentication failed.
• Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
• There was a typo in the email address.

If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

Sorry, we aren't offering pass upgrades at this time.

Of course! Just be sure to add their name and email address at checkout.

Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your Sydney trip!

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

The Go City app is your key to exploring Sydney. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in Sydney, all you've got to do is show your pass at each attraction.

Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

Your pass will activate when you scan it at your first attraction.

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

You'll have 60 days from first use to visit your remaining attractions.

Non-activated passes are valid for two years from the date of purchase.

Sorry, you can only visit each attraction once.

If you’re using the Go City app, please visit our website to find our customer support contact details.

If you’re on our website, you’ve got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

Read our terms and conditions for more information.

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

If you haven't received your refund after this time, please let us know and we'll look into it for you.