COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my Go Vienna pass?

    Attractions in Vienna are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you to check the individual attraction website for the latest opening news. 

    In light of the outbreak, Go Vienna has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Vienna within the next two years, we suggest you hold on to your Go Vienna pass and do not activate it until your next trip.

    For more information on Go City and COVID-19 please click here

Pass & Product

  • How does the Go Vienna pass work?

    The Go Vienna pass lets you choose a select number of attractions to visit within 60 days. Once you've purchased your pass, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings.

    There's no need to choose your attractions before you buy the pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation in advance.

  • What does the Go Vienna pass include?

    Go Vienna passes include admission to a fixed number of Vienna's best attractions.

  • What are the benefits of the Go Vienna pass?

    The Go Vienna pass benefits are huge. You will save up to 41% on attraction admission and all your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Vienna pass include transportation?

    No, the Vienna pass does not include transportation. But some attractions do take you on a tour around the city, like the Big Bus Vienna Hop-On Hop-Off Tour.

Explorer Pass

  • How does the Explorer pass work?

    The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.

    With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 2, 3, 4, 5, 6 or 7. Once you've activated your pass by visiting an attraction, you'll then have up to 60 days to visit the rest. There's no need to choose which attractions you'd like to see before you purchase, you can pick and choose any of the Explorer attractions as you go. This means you can change your mind and wait and see what you feel like in the moment.

    The more attractions you choose the more you'll save. The Explorer pass has its own line up of attractions which you can view here.

  • What attractions are included on the Go Vienna Explorer pass?

    There are lots of attractions to choose from on the Go Vienna Explorer pass. Use your pass for admission to Vienna's most popular attractions including 1 day Hop-On Hop-Off Vienna Big Bus, Schönbrunn Palace, Secrets of Vienna Guided Tour and much more. You'll find a huge range of things to do on the pass including iconic tours and popular museums. 

  • What are the benefits of an Explorer pass?

    The Go Vienna Explorer pass benefits are huge. You will save on attraction admission and all your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Vienna Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • Do I need to make reservations at any attractions?

    Some attractions may require reservations. This information is listed under reservations. Your pass must be valid on the day of the reservation. Please note, making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.

  • How long is my Go Vienna Explorer pass valid?

    Once you've activated your pass by visiting an attraction, you'll then have up to 60 days to visit the rest.

    You have two years from the date of purchase to begin using your pass. After two years, it will expire. Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund.

    Your refund will be subject to a processing fee, as outlined in our terms and conditions.

  • How much does the Go Vienna Explorer pass cost?

    Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Purchase

  • What are the Go Vienna pass purse values?

    Each Vienna pass is subject to a purse value which is based on the duration of the pass. 

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with a six-choice adult Explorer pass (worth €155), you can visit six attractions up to the total cost of €230.

    Here's a breakdown of the purse value for each Go Vienna Explorer pass:

    Go Vienna Adult Explorer Passes

    • 2-Choice Pass: €90
    • 3-Choice Pass: €130
    • 4-Choice Pass: €165
    • 5-Choice Pass: €200
    • 6-Choice Pass: €235
    • 7-Choice Pass: €270

    Go Vienna Child Explorer Passes

    • 2-Choice Pass: €65
    • 3-Choice Pass: €95
    • 4-Choice Pass: €120
    • 5-Choice Pass: €140
    • 6-Choice Pass: €160
    • 7-Choice Pass: €180
  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go Vienna pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go Vienna passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchasing?

    Unfortunately, we don't have an option to upgrade passes currently.

  • Can I purchase a Go Vienna pass for someone else?

    Yes. Just make sure to use their name and email address at checkout.

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates. You can also call us on +1 855-397-6598.  

  • Do you offer military or senior citizen discounts?

    No, we don't offer discounts for seniors or military. If you sign up to our Go City emails, you can save even more on your first Explorer pass purchase.

Digital Pass

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and sync with the app. Then, show your pass at each attraction to be scanned for admission. Your passes must be synced with the app to allow for scanning.

    The app includes your pass(es), Go Vienna pass guidebook, itineraries, and more.

  • How will I receive my Go Vienna pass?

    You'll get your pass via email as soon as your order processes. Choose between 2 options: Use your pass right on your phone with the free Go City app. Print your pass and guidebook at home. Links and easy-to-follow instructions for both options will be in your confirmation email.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

Using my Go City Pass

  • How do I use my Go Vienna pass?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission.

    Please check individual attractions for reservation details, in case you need to book beforehand.

  • How do I activate my Go Vienna pass?

    Easy: simply visit your first attraction to activate your Go Vienna pass.

  • Can I visit the same attraction more than once?

    You can visit each attraction just once with a Go Vienna pass.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • Can I get a refund?

    Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

    Read our Terms & Conditions.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in Vienna using your Go Vienna pass, please call our customer support team on +44 20 7293 0972.

    Hours
    Monday - Friday: 9am - 5pm (GMT)
    Saturday: 10am - 4pm (GMT)
    Sunday: 10.30am - 4.30pm (GMT)

Call Us

Based on where you are

  • From within the UK
    020 7293 0972
  • From other countries
    +44 20 7293 0972
  • WhatsApp (available for text chat only)
    +1 617 932 6123

Hours

  • Monday - Friday
    9am - 5pm (GMT)
  • Saturday
    10am - 4pm (GMT)
  • Sunday
    10.30am - 4.30pm (GMT)