COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my Go Berlin pass?

    Attractions in Berlin are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

    In light of the outbreak, Go Berlin has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Berlin within the next two years, we suggest you hold on to your Go Berlin pass and do not activate it until your next trip.

    For more information on Go City and COVID-19 please click here

Pass & Product

  • How does the Go Berlin pass work?

    There are two pass types to choose from - All-Inclusive and Explore. The All-Inclusive pass offers unlimited entry to Go Berlin attractions for a select number of days. The Explorer pass lets you choose a select number of attractions to visit within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer and All-Inclusive pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

  • What are the different Go Berlin pass types?

    We offer an All-Inclusive pass, and an Explorer pass.

  • What does the Go Berlin pass include?

    Go Berlin passes include admission to Berlin's best things to do for a set number of days or a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include gift shop discounts and much more.

  • What are the benefits of the Go Berlin pass?

    The Go Berlin pass benefits are huge. You'll not only save up to 54% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Berlin pass include transportation?

    No, the Berlin pass does not include transportation. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus Berlin : 1-Day Classic Ticket.

  • What is the age range for child Berlin passes?

    Child passes are for ages 6 to 14. Adult passes are for ages 15+.

All-Inclusive Pass

  • How does the All-Inclusive pass work?

    The All-Inclusive pass is perfect for sightseers who are only going to be in the city for a short time and want to see as much as they can.

    With this pass, you can choose the number of days you want to sightsee, with 2, 3, 4, or 5 days available. You can visit attractions or tours once per life of pass for the duration of your pass. Make sure you check out the attraction line up here for the All-Inclusive pass as they vary from pass to pass.

    Once activated, your pass will be valid for the number of consecutive calendar days (not 24-hour periods) indicated on your pass. 

    Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.

    The more you see, the more you save - with the All-Inclusive pass, you can save up to 54% on attraction ticket prices.

    Want to visit an attraction again? You can. With an All-Inclusive pass, you can visit each attraction once per day for the duration of your pass.

  • What attractions are included on the Go Berlin All-Inclusive pass?

    There are over 60 attractions to choose from on the Go Berlin All-Inclusive pass. You'll find a huge range of things to do on the pass including museums, activities and tours.

    You can find more information on the attractions here.

  • What are the benefits of an All-Inclusive pass?

    The Berlin All-Inclusive pass benefits are huge. You'll not only save up to 54% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Berlin All-Inclusive pass have exclusions?

    There are no exclusions with the Go Berlin All-Inclusive pass.

  • Do I need to make reservations at any attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • How long is my Go Berlin All-Inclusive pass valid ?

    Once activated, your pass will be valid for the number of consecutive calendar days (not 24-hour periods) indicated on your pass.

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • How much does the Go Berlin All-Inclusive pass cost?

    Check out the prices page for the All-Inclusive pass. We have a range of pass durations and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Explorer Pass

  • How does the Explorer pass work?

    The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.

    With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, 5, 6 or 7. Once you've activated your pass by visiting an attraction, you'll then have up to 60 days to visit the rest. There is no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see how you feel in the moment.

    The more attractions you choose the more you'll save, and you can save up to 30% on attraction ticket prices with this product. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.

  • What attractions are included on the Go Berlin Explorer pass?

    There are over 30 attractions to choose from on the Go Berlin Explorer pass. You'll find a huge range of things to do on the pass including museums, activities and tours.

    You can find more information about the attractions here.

  • What are the benefits of an Explorer pass?

    The Go Berlin Explorer pass benefits are huge. You'll not only save up to 30% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Berlin Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • Do I need to make reservations at any attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • How long is my Go Berlin Explorer pass valid?

    Once you've activated by your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. For example, if you buy a 4-Choice Explorer pass and visit your first attraction on May 1st, you'll have through May 29th to visit your remaining three attractions.

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • How much does the Go Berlin Explorer pass cost?

    Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Berlin Museum Pass

  • How does the Berlin Museum Pass work?

    The 3-Day Berlin Museum Pass is included on every All-Inclusive pass or as an attraction choice on the Explorer pass. It’s a physical pass that grants you admission to 30+ of Berlin’s top museums. The Berlin Museum Pass is valid for three consecutive calendar days. This means, if you start using it on Monday at 3PM, it is valid for the remainder of Monday, Tuesday and Wednesday.

    Please note: redeeming your Go Berlin pass for the Berlin Museum Pass will count as one of your attraction choices.

  • Can I download my Berlin Museum Pass?

    No. The 3-Day Berlin Museum Pass isn’t a digital product, it's a physical pass that you will need to collect separately. In order to use your Berlin Museum Pass, you must pick it up at Little BIG City Berlin by showing your Go Berlin pass.

     

    You can only collect the Berlin Museam Pass from the address below:

    Little BIG City Berlin

    Panoramastr. 1A 10178

    Berlin, Germany

  • What museums are included on the Berlin Museum Pass?

    There are over 30 museums included on the Berlin Museum Pass. These include top museums such as Old National Gallery, Old Museum, Bode-Museum, New Museum, and Pergamon Museum. For the full list of museums, visit our Berlin Museum Pass page.

  • Do I need to make reservations at any of the included museums?

    We recommend visiting each museums website prior to your visit to get the most up-to-date getting in and reservation information.

Purchase

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go Berlin pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go Berlin passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchasing?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • Can I purchase a Go Berlin pass for someone else?

    Yes. Just make sure to use their name and email address at checkout.

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

  • Do you offer military or senior citizen discounts?

    No, we don't offer discounts for seniors, military, or students. If you sign up to our Go City emails, you can save even more on your first All-Inclusive or Explorer pass purchase.

  • What are the Go Berlin pass purse values?

    Each Go Berlin pass is subject to a purse value which is based on the duration of the pass.

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with a 7-choice adult Explorer pass (worth €144), you can visit seven attractions up to the total cost of €190.

    Here's a breakdown of the purse value for each Go Berlin pass:

    All-Inclusive Pass

    2-day Pass: Adult €200  / Child €140
    3-day Pass: Adult €280  / Child €190
    4-day Pass: Adult €330  / Child €220
    5-day Pass: Adult €380 / Child €230

    Explorer Pass

    3-Choice Pass: Adult €90 / Child €65
    4-Choice Pass: Adult €120 / Child €80
    5-Choice Pass: Adult €145 / Child €95
    6-Choice Pass: Adult €166 / Child €110
    7-Choice Pass: Adult €190 / Child €123

Digital Pass

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), Go Berlin pass guidebook, itineraries, and more.

  • How will I receive my Go Berlin pass?

    You'll receive the Go Berlin pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

  • How can I look up my order if I lost my email confirmation?

    Visit our Order Lookup page to access your Go Berlin passes or to email customer support if you don't have your order number or email on-hand. 

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer to have a ticket to hand in.

Using my Go City Pass

  • How do I use my Go Berlin pass?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

  • How do I activate my Go Berlin pass?

    Easy: simply visit your first attraction to activate your Go Berlin pass.

  • Can I visit the same attraction more than once?

    If you have a Go Berlin All-Inclusive pass, you can visit each attraction once for the lifetime of your pass. If you have an Explorer pass, you'll be able to visit your selected attractions once.

  • What are Go Line privileges?

    You'll get skip-the-ticket-line access to select attractions with your Go Berlin pass. Each attraction will specify whether this exclusive privilege is included with admission. We've put together a list of attractions that offer Go Line privileges here.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • Can I get a refund?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

  • What is your Risk-Free Guarantee?

    Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • What happens if I have questions when in the city?

    If you need immediate assistance while in Berlin using your Go Berlin pass, please call our customer support team toll-free at +44 20 7293 0972.

    Hours
    Monday - Friday: 9am - 8pm (GMT)
    Saturday: 10am - 4pm (GMT)
    Sunday: 10.30am - 4.30pm (GMT)

Get in touch

We're here to help. Choose your preferred method of contact to get started.

Call Us

Based on where you are

  • From within the UK
    020 7293 0972
  • From other countries
    +44 20 7293 0972
  • WhatsApp (available for text chat only)
    +44 7827530808

Hours

  • Monday - Friday
    9am - 5pm (GMT)
  • Saturday
    10am - 4pm (GMT)
  • Sunday
    10.30am - 4.30pm (GMT)
  • Closed
    New Year's Day