FAQs

The Go City app is your key to exploring the city. Download for free to your Apple or Android device and follow the instructions in your confirmation email to sync your pass to the app. Then all you've got to do is show your pass at each attraction.

Plus, we've loaded the app with plenty of useful attraction info, itineraries and much more to make planning and exploring even easier.

Stasher has locations worldwide where you can store your luggage while you explore the city. Exclusive to Go City customers, bookings can be made online here, and use the coupon code GOCITYGLOBAL for 10% off.  

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

If you haven't received your refund after this time, please let us know and we'll look into it for you. 

If you’re using the Go City app, please visit the FAQs page on our website  to find our customer support contact details.

If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.

You can also call or email our customer service team. 

Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).

Our savings compare the Go City price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.

Please note prices at attractions can vary without notice to Go City. Normal ticket values were last updated on April 1, 2023.

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. 

Of course! Just be sure to add their name and email address at checkout.

Sorry, we aren't offering pass upgrades at this time.

Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons:

• You submitted an incomplete or incorrect billing address. 
• Your 3D Secure authentication failed.
• Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
• There was a typo in the email address.

If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.

Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

We know that no two sightseers are the same. That's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes: choose how many days you want your pass to be valid for, then visit as many attractions as you wish.

And for those of you who are a little pickier, we've got the Explorer Pass: select how many attractions you want to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones to go for before you purchase, so you'll still be able to keep your plans flexible.

Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our reservation page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.