FAQs

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

Sorry, we aren't offering pass upgrades at this time.

As there are no names printed on your pass (only an email address is required), they make the perfect gift. All passes are valid for 12 months from the date of purchase, so you can gift them for use at a later date. 

The Go City app is your key to exploring the city. Download for free to your Apple or Android device and follow the instructions in your confirmation email to sync your pass to the app. It’ll then be ready for scanning.

To help make your experience even better, we’ve loaded the app with tons of attraction info, tips, and a handy itinerary tool so can plan your perfect trip.

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Some of our attraction partners allow you to make a reservation via our easy-to-use Go Reserve online portal. If an attraction requires a reservation through our portal, you'll find instructions on how to do so in the 'Know before you go' section of the attraction's page on our website and app. 

When you make a reservation on the Go Reserve platform, this will count towards your pass usage.

If you have an All-Inclusive Pass: your reservation must be made on a day in which your pass is, or will be, activated.

If you have an Explorer Pass: your reservation will count as one of your choices.  

If you fail to show up, or do not cancel in enough time, your reservation will still count as one of your days/choices.

First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? 

Still no luck? Double-check the card number, expiry date, and CVV are all correct. And make sure it's still valid and has enough available balance. 

Sometimes, 3D Secure authentication can fail and your bank will decline the transaction as a safety precaution. Contact your bank to verify this transaction before reattempting to make a purchase.

Whilst we reserve the right to change our attractions lineup at any time and are confident our passes have all the top attractions you'll want to see, we understand that changes to your travel plans can be inconvenient. Here’s what you need to know:

Refunds

If the attraction you were looking forward to visiting is no longer offered and you no longer want your pass, you can request a refund. Our cancelation policy gives you 30 days from your purchase date to return any non-activated passes. Visit our help center to request a refund.

Changing/Cancelling Reservations

If an attraction is no longer on the pass, you can change or cancel your reservations without any additional fees. Contact the attraction directly or log onto our reservation portal to manage your reservation.

Notification of Changes

Our app and website are always up to date, so be sure to check these out for the latest attraction information. We will not notify you if our attraction lineup changes.

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

If you haven't received your refund after this time, please let us know and we'll look into it for you. 

If you can't find what you're looking for on our FAQs page, please reach out to us via our Chatbot and we'll point you in the right direction. This is the fastest, easiest way to get in touch.

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

No, there’s no need to pick before you purchase. You can buy today and plan what you’re going to visit later.

Please note: some attractions require an advanced reservation, so we recommend making a booking as soon as you can to avoid missing out.

We do – if you're traveling with a group of 20 or more, you may be eligible for a group discount. Email: [email protected] to learn more about our special rates.

Please note: some attractions are tricky to visit in big groups, so you may be required to make separate reservations or split up to explore different attractions.

Confirmation emails can take up to four hours to receive due to our fraud check procedure which protects you from phishing, identity theft, and payment fraud. If you haven’t received a confirmation email after four hours (and you’ve checked your junk mail!) please contact us via live chat so we can help resolve the issue.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our reservation page on each city. Just remember, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

Sorry, you can only visit each attraction once per life of your pass. Luckily, we have so many attractions to choose from, there’s plenty you’ll want to do!

Reservation cancellations are at the discretion of the individual attraction. Follow the instructions in your booking confirmation or contact the attraction directly for more information. 

Remember, a missed visit may be automatically redeemed from your pass, so be sure to cancel if possible and avoid losing one of your days or choices.