Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to a city's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • Which destinations can I get passes for?

    You can view the full list of Go City destinations on our homepage. 

    Plus, we have dedicated passes for some other cities that are available through our sister websites: londonpass.comnewyorkpass.comparispass.com and romeandvaticanpass.com.

  • Is Go City worth it?

    Definitely! If you want to make great savings and visit everything from bucket-list attractions to hidden gem experiences, Go City is the best choice for you. 

    Check out the example itineraries on our cities' attraction listings to get an idea of the savings you could make.

  • Is Go City on social media?

    Of course! You can find Go City, The London Pass, The New York Pass and The Paris Pass on the following channels.

    Go City:
    FacebookInstagram and Twitter

    The London Pass:
    FacebookInstagram and Twitter

    The New York Pass:
    FacebookInstagram and Twitter

    The Paris Pass:
    Facebook, Instagram and Twitter

Purchasing a pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

  • Why didn't I get a confirmation email?

    Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

    • You submitted an incomplete or incorrect billing address. 
    • Your 3D Secure authentication failed.
    • Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
    • There was a typo in the email address.

    If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

    Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them. 

  • Do you ship passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call, using the numbers at the bottom of this page.

    It's time to get the gang together and start planning your trip!

Contact and cancellation

  • How do I contact customer support?

    You’ve got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers also handily located at the bottom of this page.

  • How can I get a refund?

    Plans changed? No sweat! Just contact our customer care team using the form below and provide your order number for a refund.

    Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. If you've purchased an All-Inclusive or Explorer Pass for Chicago, you have 365 days. 

  • How long will it take to receive my refund?

    Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

    If you haven't received your refund after this time, please let us know and we'll look into it for you. 

Using your pass

  • How do I activate my pass?

    Your pass will activate when you scan it at your first attraction.

  • How does the Go City app work?

    The Go City app is your key to exploring a city. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive at your destination, all you've got to do is show your pass at each attraction - easy.

    Plus, we've loaded the app with plenty of useful attraction info and more to make planning and exploring even easier.

  • Do I need to make reservations to enter attractions?

    Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting the Reservations page for each destination. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Still got a question or two?

Get in touch using the form below or, if you prefer, just give us a call. 

Toll-free within the US: +1 800 887 9103
Toll-free within the UK: +44 800 090 3140
Toll-free within Australia: +61 1800 316950
Toll-free within Mexico: +52 (800) 2694359
From other countries: (exit code) 1 617-671-1000

Our call center is open 24 hours a day, 7 days a week
Please note our call center is closed on January 1 (New Year's Day)

Email us