Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to a city's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • ¿Tenéis pases para otros destinos del mundo?

    Sí, tenemos pases específicos para muchas otras ciudades en todo el mundo y puedes comprarlos a través de nuestras páginas web asociadas: londonpass.comnewyorkpass.comparispass.com y romeandvaticanpass.com.

  • ¿Merece la pena comprar Go City?

    ¡Por supuesto! Si quieres ahorrar y tener la libertad para elegir qué atracciones quieres visitar, entonces Go City es la mejor opción.

    Echa un vistazo a nuestros ejemplos de itinerario en los listados de atracciones de nuestros destinos y descubre cuánto podrías ahorrar en tu próximo viaje.

  • ¿Puedo seguir a Go City en redes sociales?

    ¡Claro que sí! Sigue a Go City, The London Pass, The New York Pass y The Paris Pass en las siguientes redes.

    Go City:
    Facebook, Instagram y Twitter

    The London Pass:
    FacebookInstagram y Twitter

    The New York Pass:
    FacebookInstagram y Twitter

    The Paris Pass:
    Facebook, InstagramTwitter

Hacer un pedido

  • What payment methods do you accept?

    We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

  • Why didn't I get a confirmation email?

    Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

    • You submitted an incomplete or incorrect billing address. 
    • Your 3D Secure authentication failed.
    • Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
    • There was a typo in the email address.

    If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

    Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them. 

  • Do you ship passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call, using the numbers at the bottom of this page.

    It's time to get the gang together and start planning your trip!

Política de reembolso

  • ¿Cuál es vuestra política de reembolso?

    Todos los pases no activados podrán reembolsarse en un plazo de 90 días a partir de la fecha de compra. Para más información, consulta nuestra política de devolución completa.

  • ¿Ofrecéis descuentos para grupos?

    Contacta con el equipo de atención al cliente para grupos de más de 15 personas.

  • Algunas atracciones estaban cerradas debido a las condiciones meteorológicas. ¿Pueden devolverme el dinero?

    En algunos casos especiales, permitimos reutilizar el pase otro día.

Utilizar tu pase

  • ¿Cómo puedo activar mi pase?

    Tu pase se activará cuando lo escanees a la entrada de la primera atracción.

  • How does the Go City app work?

    The Go City app is your key to exploring a city. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive at your destination, all you've got to do is show your pass at each attraction - easy.

    Plus, we've loaded the app with plenty of useful attraction info and more to make planning and exploring even easier.

  • Do I need to make reservations to enter attractions?

    Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting the Reservations page for each destination. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Ponte en contacto con nosotros

Llamada gratuita desde EE.UU.: +1 800 887 9103
Llamada gratuita desde el Reino Unido: +44 800 090 3140
Llamada gratuita desde Australia: +61 1800 316950
Llamada gratuita desde México: +52 (800) 2694359
Desde otros países: (Prefijo de salida) 1 617-671-1000


Horario de atención: 24 horas al día, los 7 días de la semana.

Aviso: cerramos el 1 de enero (día de Año Nuevo).

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