Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to a city's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • Proposez-vous des pass pour d'autres destinations dans le monde ?

    Oui, nous avons des pass pour de nombreuses autres villes. Vous les trouverez sur nos sites web partenaires : londonpass.comnewyorkpass.comparispass.com et romeandvaticanpass.com.

  • Est-il avantageux de voyager avec Go City ?

    Oui, sans hésitation ! Si vous souhaitez réaliser de fantastiques économies et choisir vos activités touristiques, Go City est la solution idéale.

    Jetez un coup d'œil aux exemples d'itinéraire que vous trouverez sur les pages de nos destinations pour vous faire une idée des économies possibles.

  • Puis-je trouver Go City sur les réseaux sociaux ?

    Bien sûr ! Vous trouverez Go City, The London Pass, The New York Pass et The Paris Pass sur les réseaux suivants.

    Go City :
    Facebook, Instagram et Twitter

    The London Pass :
    FacebookInstagram et Twitter

    The New York Pass :
    FacebookInstagram et Twitter

    The Paris Pass :
    Facebook, Instagram et Twitter

Achat d'un pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

  • Why didn't I get a confirmation email?

    Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

    • You submitted an incomplete or incorrect billing address. 
    • Your 3D Secure authentication failed.
    • Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
    • There was a typo in the email address.


    If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

    Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them. 

  • Do you ship passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call, using the numbers at the bottom of this page.

    It's time to get the gang together and start planning your trip!

Politique de remboursement

  • Quelle est votre politique de remboursement ?

    Tous les pass non activés sont remboursables dans un délai de 90 jours à partir de la date d'achat. Pour des informations complémentaires, consultez notre politique de remboursement.

  • Offrez-vous des réductions de groupe ?

    Contactez notre service clientèle pour les groupes de dix personnes et plus.

  • Certaines attractions touristiques sont fermées en cas d'intempéries. Est-il possible de récupérer les crédits correspondants ?

    Dans certains cas, nous autorisons la réutilisation du pass un autre jour.

Utilisation de votre pass

  • Comment dois-je faire pour activer mon pass ?

    Il vous suffit de le présenter au début de votre première activité touristique.

  • How does the Go City app work?

    The Go City app is your key to exploring a city. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive at your destination, all you've got to do is show your pass at each attraction - easy.

    Plus, we've loaded the app with plenty of useful attraction info and more to make planning and exploring even easier.

  • Do I need to make reservations to enter attractions?

    Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting the Reservations page for each destination. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Contactez-nous par téléphone

Appel gratuit aux États-Unis : +1 800 887 9103
Appel gratuit au Royaume-Uni : +44 800 090 3140
Appel gratuit en Australie : +61 1800 316950
Appel gratuit au Mexique : +52 (800) 2694359
Dans les autres pays : (code international) 1 617-671-1000

Contactez-nous par téléphone

Horaires du centre d'appel : 24 heures sur 24, 7 jours sur 7.
À noter : notre centre d'appel est fermé le 1er janvier.

Contactez-nous par e-mail