• How is COVID-19 impacting my upcoming travel plans with my Go Helsinki Card?

    Attractions in Helsinki are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

    If your travel plans change and your card is expiring please contact us.

    For more information on Go City and COVID-19 please click here


  • What are the main benefits of the Go Helsinki Card?

    The Go Helsinki Card gives you entry to over 25 of the best tourist attractions in Helsinki.

    The package also includes a free digital guidebook, which saves you precious time by allowing you to plan your days in advance. 

  • Does the Go Helsinki Card come with a guidebook?

    Yes, the Go Helsinki Card comes with a digital guidebook packed with information about each attraction, including opening hours, maps, and helpful information about the city.


  • How much can I save with the Go Helsinki Card?

    The more you see the more you save, so the longer the card duration the better the value. But remember, you only need to visit a few attractions before you start saving money.

    To get an idea of how much you could save, browse our Helsinki attractions section and see how much each attraction would normally cost you to visit.

  • Which Helsinki Card offers the best value for money?

    The 3-day Helsinki Card offers the best value for money. However, it is quite easy to save with all Helsinki cards as attractions in Helsinki often cost over €10 to enter. 


  • How do I find out an attraction's opening times and closing times?

    The opening times and dates of all Go Helsinki Card attractions can be found on each attraction page on the website. We recommend having a look at our COVID-19 page for the latest news.

  • Does the card include all of Helsinki's attractions?

    The card includes over 30 top attractions and tours including Suomenlinna Sea Fortress, Amos Rex – and more.

  • What are the normal costs of the attractions?

    The entry costs for all attractions vary and may be over € 10 for an adult ticket. To see how much you could save on normal entry costs, browse our Helsinki attractions section.

  • Are the attractions accessible all year round?

    The majority of attractions included on the Go Helsinki Card are open all year round with just a few days of closure, usually around Christmas. Some are more seasonal, however, and are shut during the summer or winter months so we do advise you to check with the attractions before visiting to avoid disappointment.

    To see the opening hours and dates for each attraction, browse our Helsinki attractions section or refer to your Helsinki card guidebook.

  • Can I visit the same attraction twice with my Helsinki card?

    You can only visit each free attraction included on the Go Helsinki Card once, however discounted entry attractions can be visited several times.

  • Is the Go Helsinki Card suitable for those with disabilities?

    Some attractions may offer free entry to visitors with disabilities, so the Go Helsinki Card might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

  • Are pets allowed on tours or in attractions?

    Pets are not allowed on most sightseeing tours, inside museums or attractions, for specific information check each attraction page.


  • How much does a Go Helsinki Card cost?

    The cost of a Go Helsinki Card varies depending on the duration and card type (adult or child). For full details of the latest prices then check out the prices page.

  • If I order online how do I receive the Go Helsinki Card?

    Print your confirmation email and take this with you to collect your Go Helsinki Card(s) at one of the collection points in Helsinki

  • How do you define a child?

    Children are aged between 7 and 16 years.

  • Can I buy the Go Helsinki Card for a group?

    Yes! When purchasing 15 or more Helsinki Cards we offer a group discount. Please contact our Stromma sales department at [email protected] for more information on how to redeem your group discount. 

  • How do I use an offer code or discount code?

    If you have an offer code you can enter this on the checkout page after you have chosen your product(s).

    Note: Offer codes cannot be used in conjunction with any other discount.

  • Why didn't I get a confirmation email?

     Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

    • You submitted an incomplete or incorrect billing address. 
    • Your 3D Secure authentication failed.
    • Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
    • There was a typo in the email address.

    If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

    Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

    Or call +358 9 2288 1600 with your reference number to hand.


  • What happens if I change the date of my trip to Helsinki?

    Please get in touch if your Go Helsinki Card is near its expiry date. 

  • How does the Go Helsinki Card work?

    The Go Helsinki Card is simple and easy to use. As a pre-paid-for sightseeing package, it includes entry into over 30 Helsinki attractions and tours.

    The Go Helsinki Card also comes with a free digital guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.

    The card is available in 1, 2 or 3-day durations however the card is valid for 24-hour periods. So your card will be valid for 24-hours, 48-hours or 72-hours from first use in an attraction or on public transport. 

  • Are the 2-day and 3-day cards for consecutive days?

    Yes! All Helsinki cards are to be used on consecutive days. 

    For example, if you have a 2-day Go Helsinki Card and start using it on a Wednesday at 14:00 it will be valid until Friday at 14:00 (48 hours). 

How do I contact customer support for the Go Helsinki Card?

We are contactable between 09.00 – 16.00, local time on Monday – Friday

Call our customer service team on:

Tel: +358 9 2288 1600

Alternatively you can email us on: [email protected]

Call Us

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