How is COVID-19 impacting my upcoming travel plans with my London Explorer pass?
Unfortunately, London's popular sights and attractions are temporarily closed. In light of the outbreak, London Explorer pass has automatically updated passes to be valid for two years from the purchase date. If you are planning on exploring London over the next two years, we suggest you hold on to your London Explorer pass and do not activate it until you can be sure most attractions are open.
Once you activate your Explorer pass, it will be valid for 60 days once activated.
For more information on Go City and COVID-19 please click here.
Pass & Product
How does the London Explorer pass work?
The Explorer pass lets you choose a select number of attractions to visit within 60 days. Once you've chosen the number of attractions you want to visit and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.
What attractions are included on the London Explorer pass?
There are over 60 attractions to choose from on the London Explorer pass. Use your pass for admission to London's most popular attractions including lastminute.com London Eye, Big Bus Tours London, Westminster Abbey, and much more. You'll find a huge range of things to do on the pass including historic museums, popular walking tours, and cruises past iconic landmarks.
What are the benefits of the London Explorer pass?
The London Pass benefits are huge. You'll not only save up to 42% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.
Does the London Explorer pass include transportation?
No, the London Explorer pass does not include transportation. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus London Tour.
What is the age range for child London Explorer passes?
Child passes are for ages 5 to 15. Adult passes are for ages 16+. Children 4 and under are free! If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.
Does the London Explorer pass have exclusions?
There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the pass, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.
Do I need to make reservations to visit any of the attractions?
Certain attractions, like tours and shows, may require an advanced reservation. Please make sure to check each attraction page to find any necessary reservation information. Please note, making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.
How long is my London Explorer pass valid?
Once you've activated by your pass by visiting an attraction, you'll then have up to 60 days to visit the rest.
You have two years from the date of purchase to begin using your pass. After two years, it will expire. Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.
How much does the London Explorer pass cost?
Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
Who do I contact if I have trouble purchasing?
If you have trouble purchasing a London Explorer pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.
Do you ship London Explorer passes?
You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.
Can I upgrade my pass after purchase?
Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.
I have a promotional code, how can I use it?
Once you have arrived at the "Buy Now" page for London Explorer pass, you can scroll toward the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order. Please keep in mind promotional codes are only applicable on Explorer passes, and that in most cases your promo code discount cannot be combined with an existing online sale.
Do you offer discounts for seniors, military, or students?
No, we don't offer discounts for seniors, military, or students. If you sign up to our Go City emails, you can save even more on your first London Explorer pass purchase.
How will I get my pass?You'll get your pass via email as soon as your order processes. Choose between 2 options: Use your pass right on your phone with the free Go City Card app. Print your pass and guidebook at home. Links and easy-to-follow instructions for both options will be in your confirmation email.
Can I use my confirmation email to enter attractions?
Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.
How can I look up my order if I've lost my confirmation email?
Visit our Order Lookup page to access your London Explorer passes or to email customer support if you don't have your order number or email on-hand.
Using My Pass
How do I use my London Explorer pass?
Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.
How do I activate my London Explorer pass?
Easy: simply visit your first attraction to activate your London Explorer pass.
Can I visit the same attraction more than once?
You can visit each attraction just once with London Explorer pass.
What are Go Line privileges?
You'll get skip-the-ticket-line access to select attractions with your London Explorer pass. Each attraction will specify whether this exclusive privilege is included with admission.
Contact & Cancellation
How do I contact customer support?
Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.
What happens if I have questions when in the city?
If you need immediate assistance while in London using your London Explorer pass, please call our customer support team toll-free at 020 7293 0972.
Monday - Friday, 9am - 5pm (GMT)
Saturday, 10am - 4pm (GMT)
Sunday, 10:30am - 4:30pm (GMT)
Closed: New Year's Day
What is your Risk-Free Guarantee?
Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.
Can I get a refund on my London Explorer pass?
Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.
Based on where you are
- From within the UK020 7160 6863
- From other countries+44 20 7160 6863
- WhatsApp (available for text chat only)+44 7827530808
- Monday - Friday9am - 5pm (GMT)
- Saturday10am - 4pm (GMT)
- Sunday10.30am - 4.30pm (GMT)
- ClosedNew Year's Day