COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my London Explorer pass?

    Attractions in London are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

    In light of the outbreak, Go London has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring London within the next two years, we suggest you hold on to your Go London pass and do not activate it until your next trip.

    For more information on Go City and COVID-19 please click here

Pass & Product

  • How does the London Explorer pass work?

    The Explorer credits package lets you choose a select number of attractions to visit within 60 days. Once you've chosen the number of attractions you want to visit and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer credits package. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

  • What is a credits package?

    It’s simple – a credits package is your London Explorer pass and the credits value is the amount of credits you can actually use.

    For example, if you opt for a 2 choice pass, you’ll get £49 worth of credits that can be redeemed against London Explorer’s exclusive discounted cost of admission at your chosen attraction. And remember, the longer your choice of pass, the more you save.

    • A 2 Choice Pass allows you to visit 2 attractions = 2 Credits
    • A 3 Choice Pass allows you to visit 3 attractions = 3 Credits
    • A 5 Choice Pass allows you to visit 5 attractions = 5 Credits
    • A 7 Choice Pass allows you to visit 7 attractions = 7 Credits

    If you need to check how many credits you have remaining you can do so by simply contacting our customer support team. 
    Find more information and make your selection here.

  • What attractions are included on the London Explorer pass?

    There are over 50 attractions to choose from on the London Explorer credits package. Use your pass for admission to London's most popular attractions including Big Bus Tours London, Westminster Abbey, and much more. And remember, one credit equals one attraction entry.

    You'll find a huge range of things to do on the pass including historic museums, popular walking tours, and cruises past iconic landmarks. 

  • What are the benefits of the London Explorer pass?

    The London Explorer credits package's benefits are huge. You'll not only save up to 39% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organising your trip extra convenient. 

  • Does the London Explorer pass include transportation?

    No, the London Explorer credits package does not include transportation. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus London Tour.

  • What is the age range for child London Explorer passes?

    Child credits packages are for ages 5 to 15. Adult credits packages are for ages 16+. Children 4 and under are free! If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place. One credit equals one attraction entry. 

  • Does the London Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer credits package. There's no need to choose which attractions you'd like to see before you purchase, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • Do I need to make reservations to visit any of the attractions?

    Some attractions may require reservations. This information is listed under Reservations. Your pass must be valid on the day of the reservation. Please note, making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.

  • How long is my London Explorer pass valid?

    Once you've activated by your pass by visiting an attraction, you'll then have up to 60 days to visit the rest. 

    You have two years from the date of purchase to begin using your credits package. After two years, it will expire. Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund.

    Your refund will be subject to a processing fee, as outlined in our terms and conditions.

  • How much does the London Explorer pass cost?

    Check out the prices page for the Explorer credits package. We have a range of credits package and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Purchase

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a London Explorer credits package, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship London Explorer passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade credits package currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • I have a promotional code, how can I use it?

    Once you have arrived at the "Buy Now" page for London Explorer pass, you can scroll toward the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order. Please keep in mind promotional codes are only applicable on Explorer passes, and that in most cases your promo code discount cannot be combined with an existing online sale. 

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

  • Do you offer discounts for seniors, military, or students?

    No, we don't offer discounts for seniors, military, or students. If you sign up to our Go City emails, you can save even more on your first London Explorer pass purchase.

Digital Pass

  • How will I get my pass?

    You'll get your pass via email as soon as your order processes. Choose between 2 options: Use your pass right on your phone with the free Go City Card app. Print your pass and guidebook at home. Links and easy-to-follow instructions for both options will be in your confirmation email.

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), London Explorer pass guidebook, itineraries and more.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

  • How can I look up my order if I've lost my confirmation email?

    Visit our Order Lookup page to access your London Explorer passes or to email customer support if you don't have your order number or email on-hand. 

Using My Pass

  • How do I use my London Explorer pass?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

  • How do I activate my London Explorer pass?

    Easy: simply visit your first attraction to activate your London Explorer pass.

  • Can I visit the same attraction more than once?

    You can visit each attraction just once with London Explorer pass.

  • What are Go Line privileges?

    You'll get skip-the-ticket-line access to select attractions with your London Explorer pass. Each attraction will specify whether this exclusive privilege is included with admission.

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in London using your London Explorer pass, please call our customer support team toll-free at 020 7293 0972. 

    Hours
    Monday - Friday, 9am - 5pm (GMT)
    Saturday, 10am - 4pm (GMT)
    Sunday, 10:30am - 4:30pm (GMT)
    Closed: New Year's Day

  • Can I get a refund on my London Explorer pass?

    Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes. Just contact our Customer Care Team using the form below and provide your order number for a refund.

    See our Terms & Conditions.

Call Us

Based on where you are

  • From within the UK
    020 7160 6863
  • From other countries
    +44 20 7160 6863
  • WhatsApp (available for text chat only)
    +44 7827530808

Hours

  • Monday - Friday
    9am - 5pm (GMT)
  • Saturday
    10am - 4pm (GMT)
  • Sunday
    10.30am - 4.30pm (GMT)
  • Closed
    New Year's Day