Our credits packages

  • Who are Go City and how does your pass work?

    We're glad you asked. We are Go City and we're here to revolutionise the way you travel. Our London credits packages give you access to the city’s top attractions, and what's more, we make it super easy. 

    All you've got to do is choose the credits package that works for you, then you’re all set to explore. 

  • What's the difference between an All-Inclusive Pass and an Explorer Pass?

    We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got the All-Inclusive Pass credits package. Choose how many days you want your credits package to be valid for, and then visit as many attractions as you wish. 

    And for those of you who are a little pickier, we've got the Explorer Pass credits package. With this credits package, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.

  • What is a credits package and what are the credits values?

    It’s simple: a credits package makes up your pass – the credits value is the number of credits you can use. 

    For the Explorer Pass the credits value is equal to the number of attraction choices you opt for, for example: 

    • A 2-choice London Explorer credits package allows you to visit 2 attractions = 2 Credits 
    • A 3-choice London Explorer credits package allows you to visit 3 attractions = 3 Credits 
    • A 5-choice London Explorer credits package allows you to visit 5 attractions = 5 Credits 
    • A 7-choice London Explorer credits package allows you to visit 7 attractions = 7 Credits 

    For the All-Inclusive Pass credits package, the credits value is the maximum credit you can use based on the duration of your pass – 1 credit is worth £1 and your credits are redeemed when you enter attractions, reducing by the amount of the standard gate price of the attraction you enter. For example, with a 5-day Adult All-Inclusive Pass you can visit attractions up to the total attraction cost of £575. 

    For the London All-Inclusive Pass credits package the maximum credits values are: 

    • 1-day London All-Inclusive credits package: adult 165 max credit / child 150 max credit 
    • 2-day London All Inclusive credits package: adult 265 max credit / child 235 max credit 
    • 3-day London All-Inclusive credits package: adult 355 max credit / child 305 max credit 
    • 4-day London All Inclusive credits package: adult 470 max credit / child 375 max credit 
    • 5-day London All Inclusive credits package: adult 575 max credit / child 440 max credit 
    • 6-day London All Inclusive credits package: adult 665 max credit / child 490 max credit 
    • 7-day London All Inclusive credits package: adult 750 max credit / child 530 max credit 
    • 10-day London All Inclusive credits package: adult 825 max credit / child 570 max credit 

    Once you've purchased a sightseeing credits package it's easy; you simply scan your pass at any of the attractions to access them until you have reached your credit limit.  

    For both credits package types, if you want to check how many credits you have remaining, simply contact our customer support team using the form or phone number below.  

  • Does my pass include transportation?

    While our credits packages don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying. 

  • What is the age range for a child pass?

    Our child passes are for ages five to 15.

Purchasing a pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

  • Why didn't I get a confirmation email?

    Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

    • You submitted an incomplete or incorrect billing address.
    • Your 3D Secure authentication failed.
    • Your bank did not process the transaction as a safety precaution and requires further authorisation from you.
    • There was a typo in the email address.

    If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.

    Oh, and don’t forget to double-check your junk folder – sometimes our confirmation emails accidentally end up there.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have the option to upgrade credits packages currently.

  • Can I purchase a pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you ship passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I use my confirmation email to enter attractions?

    Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed, in order to enter attractions.

  • How much can I save with Go City?

    Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).

    Our savings compare the Go City price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.

    Please note prices at attractions can vary without notice to Go City. Normal ticket values were last updated on April 1, 2023.

Using your pass

  • How do I activate my pass?

    Your pass will activate when you scan it at your first attraction.

  • How does the Go City app work?

    The Go City app is your key to exploring London. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in London, all you've got to do is show your pass at each attraction. 

    Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

  • Do I need to make reservations to enter attractions?

    Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our All-Inclusive Pass credits package reservations page or our Explorer Pass credits package reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit. 

  • Who am I buying entry from?

    Your sightseer credits are redeemed with Go City® (not individual attractions).

  • When will my pass expire?

    Well, it depends. 

    If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions. 

    With an All-Inclusive Pass, it will activate when you visit your first attraction. It will then be valid for the number of consecutive days which you have purchased. For example, if you activate a 3-day pass on Monday, it will be active on Monday, Tuesday and Wednesday. The pass will conclude at midnight on Wednesday.

    Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase. 

  • Can I visit the same attraction more than once?

    Sorry, you can only visit each attraction once.

Contact and cancellation

  • How do I contact customer support?

    If you’re using the Go City app, please visit our website to find our customer support contact details.

    If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.

    You can also call or email our customer service team using the contact details below. 

  • How can I get a refund?

    Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

    Read our terms and conditions for more information.

  • How long will it take to receive my refund?

    Once your request has been reviewed, we will process your refund within 7 to 10 days. If you haven't received your refund after this time, please let us know and we'll look into it for you.   

Can't find the answer to your question above?

We're here to help. Email us using the form below or feel free to give us a call!

If you have a question about an attraction, whether it’s a general request or a booking query, we recommend getting in touch with the attraction directly.

Call Us

Based on where you are

  • Toll-free within the US
    +1 800 887 9103
  • Toll-free within the UK
    +44 800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries
    (Exit code) 1 617-671-1000

Call us

  • Our call centre is open 24 hours a day
    7 days a week
  • Please note, we're closed on 1st January
    (New Year's Day)