Passes and attractions

  • What is a Go New York card?

    The Go New York card is an attraction pass that gives you combined savings on New York's best things to do. You can choose from two different passes, both tailored to different types of travellers.

  • What are the different Go New York pass types?

    We offer an Explorer pass and a Build Your Own pass. Check out the two individual pass pages to determine which is best for you.

  • How does the Go New York card work?

    There are two pass types to choose from - Explorer and Build Your Own. The Explorer pass lets you choose a select number of attractions to visit within 30 days. The Build Your Own pass lets you create your own attraction pass to use within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

  • How does the Explorer pass work?

    The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.

    With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, 5, 7, or 10. Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. There's no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

    The more attractions you choose the more you'll save, and you can save up to 50% on attraction ticket prices with this pass. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.

  • How does the Build Your Own pass work?

    The Build Your Own pass is perfect for sightseers who know exactly what attractions they want to visit and want plenty of time to visit them in.

    You can select as many attractions as you want, and you'll have up to 30 days from first activation to visit them in. With the Build Your Own pass, you'll save 10% on attraction admission prices when you select two, 15% when you select three, and 20% if you choose four or more. The Build Your Own pass has its own line up of attractions which you can view here.

  • What is the best New York city pass?

    There are several Go New York passes to choose from depending on how much you want to see in the city. Check out our individual pass pages to see the differences between each pass and identify which one is best for you.

  • How much do the Go New York passes cost?

    Check out the individual price pages for the Explorer pass and the Build Your Own pass. We have a huge range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

  • What does the New York card include?

    Go New York cards include admission to New York's best things to do for a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include early-bird entry, gift shop discounts, dining offers, and much more.

  • What attractions are included on the Go New York card?

    There are 90 attractions to choose from on the Go New York card. Use your card for admission to New York's most popular attractions including the Empire State Building, the Top of The Rock Observatory, the Statue of Liberty and much more. You'll find a huge range of things to do on the pass including famous museums, a wide range of tours and entrance to the most popular destinations. The selection depends on the type of pass you have, so be sure to check the attraction line-up for each pass.

  • What are the benefits of the Go New York card?

    The Go New York pass benefits are huge. You'll not only save up to 50% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Is the Go New York card worth it?

    Yes - the Go New York pass is the best way to sightsee and save big. Check out our example itineraries to see how much you could save while exploring the city. With our Explorer pass, you could save up to 50% on attraction admission tickets. Don't just take our word for it, check out our Trustpilot rating and our customer reviews here.

  • What is the age range for child Go New York passes?

    Child passes are for ages 3 to 12. Adult passes are for ages 12+.

  • Is it worth buying a Go New York child pass?

    Yes. If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.

  • Does the Go New York card include transport?

    No, the New York pass does not include transport. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus New York Tour.

Getting my pass

  • How do I receive the Go New York card?

    You'll receive the Go New York card digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

  • Who do I contact if I haven't received my pass?

    Please allow up to two hours to receive your pass and remember to check your email spam folder. If you still haven't received it after then, contact our customer services team on the email form or phone numbers listed below.

  • Can I receive my Go New York card through the mail?

    Go New York passes are delivered digitally for your convenience. You'll receive your pass over email and can either print it off or download it to the Go City app and start using it instantly.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.

Payment methods and purchasing

  • Where can I get a Go New York card?

    Purchase your Go New York pass on the official Go New York website to make the most of our special offers.

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • What happens when I make a purchase?

    Once you've bought your Go New York pass, you'll get a confirmation email sent through to your email address followed by your passes. Please allow up to two hours for this. As soon as you receive your passes, you can either print them off or download the free Go City app and load up your digital pass.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go New York pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go New York passes abroad?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • How do I cancel my Go New York order?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Please contact our customer services team for more information.

Using my pass

  • How do I use my Go New York card?

    Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.

  • How long does a Go New York card last?

    Both the Explorer pass and the Build Your Own pass will be valid 30 days from first use giving you plenty of time to visit your chosen attractions.

  • When will my Go New York card expire?

    Once you've purchased a Go New York pass, you'll have up to a year to use it. As soon as you activate your pass, it'll be valid for up to 30 days.

  • Can other people use my New York pass?

    No. Once a pass is activated (by using it at an attraction), it can only be used by that individual. Passes cannot be re-sold or used by more than one person.

  • Can I visit the same attraction more than once?

    If you have an Explorer or Build Your Own pass, you'll be able to visit your selected attractions once.

  • Do I need to make reservations to enter attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • Can I get a refund on my Go New York pass?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

  • Can I skip the line with a Go New York pass?

    You'll get skip-the-ticket-line access to select attractions with your Go New York pass. Each attraction will specify whether this exclusive privilege is included with admission. Look out for other special offers and discounts included with your pass too.

  • Can I upgrade my pass after purchase?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

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    617-671-1000

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    New Year's Day and Christmas Day