Pass & Product

  • How does the Go Paris pass work?

    Once you have received your email confirmation with your passes, the Go Paris pass is ready for use. Simply download or print your pass and start exploring the city your way.

    There's no need to choose your attractions before you buy with Go Paris - you can pick as you go. We suggest you start by heading to the Big Bus redemption center to pick up your Museum Pass and then taking your Big Bus tour around the city. 

  • What are the benefits of the Go Paris pass?

    The Go Paris pass benefits are huge. You'll not only make huge savings on combined admission to Paris' best attractions, you'll be able to skip the ticket line at select attractions too. Plus, all your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • What does the Go Paris pass include?

    Go Paris pass includes admission to Paris' best things to do for two consecutive days. Enjoy Paris' best museums and landmarks with the Go Paris pass and save on normal ticket prices.

  • Can I download my Paris Museum Pass?

    No. The Paris Museum Pass isn't a digital product. In order to use your Paris Museum Pass, you must pick it up at the Big Bus Redemption center by showing your Go Paris pass. 

    Big Bus Redemption Center

    11 Avenue de l'Opéra
    75001 Paris
    France

  • How long is my Go Paris pass valid for?

    You'll have up to a year from the date of purchase to start using your pass. After one year, it will expire. If you don’t use your pass within 30 days of purchase, you can contact customer service for a refund.

  • Does the Go Paris pass include transportation?

    No, the Go Paris pass does not include transportation. Some attractions do take you around the city to popular attractions, like the Big Bus 1-Day Classic Ticket. 

  • Why should I buy online?

    Purchasing Go Paris pass online can benefit you in multiple ways. You get to take advantage of the online discounts whereas if you were purchasing the pass in Paris, you would be required to pay the full price.

  • What is the age range for child Go Paris passes?

    Child passes are for ages 2 to 18. Adult passes are for ages 18+.

  • What attractions are included on the Go Paris pass?

    The Go Paris pass includes the Paris Museum pass, River Cruise, and a 1-Day Hop-on-Hop-off ticket, as well as 3 other attractions. With your Paris Museum Pass, you are able to visit over 60 museums over 2 consecutive days. 

Purchase

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go Paris pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go Paris passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Do you offer group discounts?

    Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

  • Do you offer discounts for seniors, military, or students?

    No, we don't offer discounts for seniors, military, or students. If you sign up to our Go City emails, you can save even more on your first All-Inclusive or Explorer pass purchase.

  • What are the Go Paris pass purse values?

    Each Go Paris pass is subject to a purse value which is based on the duration of the pass. 

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. For the 2-Day adult Go Paris pass (worth €95), you can visit as many attractions up to the total cost of €131.50.

    Here's a breakdown of the purse value for each Go Paris  pass:

    Adult Pass

    • €131.50

    Child Pass

    • €79.50

     

Using my pass

  • How will I receive my Go Paris pass?

    You'll receive the Go Paris pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them to use them straight from your phone.

  • Can other people use my pass?

    No. Go Paris pass products are non-transferable and may not be re-sold.

  • Can I visit the same attraction more than once?

    You can visit each attraction just once with Go Paris

  • Do I need to make reservations to visit the attractions?

    Certain museums may require an advanced reservation. Please make sure to check each attraction's website to find any necessary reservation information.

    Please note, making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction. A reservation counts towards your visits if you do not turn up for reservation the visit will still be removed from your pass.

    Please be advised that if reservations are required, it is recommended that you book in advance to avoid disappointment. 

  • How can I look up my order if I lost my email confirmation?

    Visit our Order Lookup page to access your Go Paris passes or to email customer support if you don't have your order number or email on-hand

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in Paris using your Go Paris pass, please call our customer support team toll-free at +1 800 887 9103. 

    Hours
    Monday - Friday: 8AM - 9PM EST
    Saturday- Sunday: 9AM - 6PM EST
    Closed: New Year's Day and Christmas Day

  • What is you Risk-Free Guarantee?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. 

  • Can I get a refund on my Go Paris pass?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

Call Us

Based on where you are

  • From within the UK
    020 7293 0972
  • From other countries
    +44 20 7293 0972
  • Skype
    +44 20 7193 6255

Hours

  • Monday - Friday
    9am - 8pm (BST)
  • Saturday
    10am - 4pm (BST)
  • Sunday
    10.30am - 4.30pm (BST)