How can we help you?

We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to Paris's top attractions, and what's more, we make it super easy.

All you've got to do is choose the pass that works for you, then you’re all set to explore.

We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes. Choose how many days you want your pass to be valid for, and then visit as many attractions as you wish.

And for those of you who are a little pickier, we've got the Explorer Pass. With this pass, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

Our child passes are for ages 2 – 17 years old.

Our 4 and 6-day All-Inclusive passes also include a Paris Museum Pass which gives you free access to some of the best museums in the city.  

You can pick up your Paris Museum Pass between 10AM-5PM when you arrive in Paris at the address below. 

Big Bus Information Center 
11 Avenue de l'Opéra 
75009 Paris 

The type of Paris Museum Pass you get will depend on which All-Inclusive Pass you have: 

• 4-day All-Inclusive Pass includes a 4-day Paris Museum Pass. 
• 6-day All-Inclusive Pass includes a 6-day Paris Museum Pass. 

Explorer passes, 2-day All-Inclusive passes and 3-day All-Inclusive passes do not include the Paris Museum Pass.  

Disneyland® Paris is now available on our 5, 6 and 7-choice Explorer Pass. 

However, anyone who purchased a 3, 4, 5, 6 or 7-choice Explorer Pass between January 25 2022 and March 7 2023 is eligible to redeem a Disneyland ticket (for purchases made after March 8 2023, Disneyland® Paris tickets will only be available on 5, 6 and 7-choice Explorer passes).

Getting in

You will need to request your tickets in advance and book a time and date for your visit. Please have a read of the ‘essential information’ on our Disneyland Paris attraction page for full details on how to visit. 

We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them. 

If you purchase a 4 or 6-day All-Inclusive Pass, your email will also include details of where you can collect your additional Paris Museum Pass when you arrive in the city.

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

• You submitted an incomplete or incorrect billing address. 
• Your 3D Secure authentication failed.
• Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
• There was a typo in the email address.

If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

Sorry, we aren't offering pass upgrades at this time.

Of course! Just be sure to add their name and email address at checkout.

Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your Paris trip!

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all! 

However, if you purchase a 4 or 6-day All-Inclusive Pass, you will need to also pick up your Paris Museum Pass when you arrive in Paris at the address below.  

Big Bus Information Center 
11 Avenue de l'Opéra 
75009 Paris 

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.  

Please note: for Paris Museum Pass attractions, you’ll need to also have a Paris Museum Pass, which you can collect in Paris if you have purchased a 4 or 6-day All-Inclusive Pass.

The Go City app is your key to exploring Paris. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. 

Plus, we've loaded the app with plenty of useful attraction info, itineraries and much more to make planning and exploring even easier. 

Your All-Inclusive Pass or Explorer Pass will activate when you scan it at your first attraction. 

It will also activate by:

• Collecting your additional Paris Museum Pass from our redemption center (this only applies to the 4 or 6-day All-Inclusive Pass).
• Requesting a Disneyland® Paris ticket via our online request form (this only applies to 5, 6 or 7-choice Explorer passes).

Sorry, you can only visit each attraction once.

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our All-Inclusive Pass reservations page or our Explorer Pass reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

Well, it depends.

With an All-Inclusive Pass, it will activate when you visit your first attraction. It will then be valid for the number of consecutive days which you have purchased.

If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions. Please note: if you plan on visiting Disney with a 5, 6 or 7-choice Explorer Pass, requesting a ticket via our online request form will also activate your pass.

Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase.

Each pass is subject to a purse value, which is based on the duration of the pass. 

The purse value is the maximum amount you can use based on the standard gate price for each attraction. 

For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions up to the total value of €320.

You can find out more about the purse values and a breakdown of each pass's purse value by visiting our All-Inclusive Pass and Explorer Pass pages. 

If you would like to check the remaining value on your pass, simply contact our customer support team using the form or phone number below.

If you’re using the Go City app, please visit our website to find our customer support contact details.

If you’re on our website, you’ve got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

Read our terms and conditions for more information.

Once your request has been reviewed, we will process your refund within 7 to 10 days. If you haven't received your refund after this time, please let us know and we'll look into it for you.