COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my Go Paris pass?

    Attractions in Paris are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

    In light of the outbreak, Go Paris has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Paris within the next two years, we suggest you hold on to your Go Paris pass and do not activate it until your next trip.

    For more information on Go City and COVID-19 please click here

Pass & Product

  • How does the Go Paris pass work?

    There are two pass types to choose from - All-Inclusive and Explorer. The All-Inclusive pass offers unlimited entry to Go Paris attractions for two consecutive days. The Explorer pass lets you choose a select number of attractions to visit within 60 days.

    Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. There's no need to choose your attractions before you buy with the Go Paris pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.

    Please note:

    Paris Museum Pass: All-Inclusive pass holders must pick up their physical Paris Museum Pass from the Big Bus redemption center located at 11 Avenue de L'Opera, 75001 Paris, France.

  • What are the different Go Paris pass types?

    We offer an All-Inclusive pass and an Explorer pass.

  • What does the Go Paris pass include?

    Go Paris passes include admission to Paris's best things to do for a set number of days or a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass.

  • What are the benefits of the Go Paris pass?

    The Go Paris pass benefits are huge. You'll not only save up to 60% on attraction admission; you'll also be able to skip-the-line at select attractions. All entry tickets–besides the Paris Museum Pass–will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Paris pass include transportation?

    No, the Go Paris pass does not include transportation.

  • What is the age range for Go Paris child passes?

    Child passes are for ages 2 to 17. Adult passes are for ages 18+.

    Please Note: The Paris museum pass is for adults aged 18+ and free for those under 18. 

All-Inclusive Pass

  • How does the All-Inclusive pass work?

    The All-Inclusive pass is perfect for sightseers who are only going to be in the city for a short time and want to see as much as they can.

    Once you have received your email confirmation with your passes, the All-Inclusive pass is ready to use. Simply download or print your pass and start exploring the city your way. Please note: You must pick up your physical Paris Museum Pass from the Big Bus redemption center located at 11 Avenue de L'Opera, 75001 Paris, France.

    Once activated, your pass will be valid for two consecutive calendar days (not 24-hour periods).

    Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.

    With an All-Inclusive pass, you can visit each attraction once for the life of your pass.

    There's no need to preselect your attractions beforehand–you can choose as you go. We suggest you start by heading to the Big Bus redemption center to pick up your Paris Museum Pass and then taking the Big Bus tour around the city.

  • Can I download my Paris Museum Pass?

    No. The Paris Museum Pass isn't a digital product. In order to use your Paris Museum Pass, you must pick it up at the Big Bus Redemption center by showing your Go Paris pass.


    Please collect the Paris Museum Pass from the address below:

    Big Bus Redemption Center
    11 Avenue de l'Opéra
    75001 Paris
    France

    Please note: collecting your Paris Museum Pass will activate your Go Paris All-Inclusive pass.

  • What attractions are included on the Go Paris All-Inclusive pass?

    There are over 60 attractions and museums to choose from on the Go Paris All-Inclusive pass. Use your pass for admission to Paris's most popular attractions. You'll find a huge range of things to do on the pass including the Paris Museum Pass, 1-Day Big Bus Paris Hop-On Hop-Off Tour and Bateaux Parisiens Seine River Cruise.

  • What are the benefits of an All-Inclusive pass?

    The Paris All-Inclusive pass benefits are huge. You'll not only 60+ top Paris museums and attractions for one low price; you'll also be able to skip-the-line at select attractions. All entry tickets–besides the Paris Museum Pass–will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Paris All-Inclusive pass have exclusions?

    No, your Go Paris All-Inclusive pass grants you access to all the attractions for the duration for two consecutive calendar days (not 24-hour periods).

  • Do I need to make reservations at any attractions?

    Most attractions will let you scan your pass or show your Museum Pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages or official attraction's website to see whether you'll need to make a reservation.

  • How long is my Go Paris All-Inclusive pass valid ?

    Once activated, your pass will be valid for two consecutive calendar days (not 24-hour periods).

    You have one year from the date of purchase to begin using your pass. After one year, it will expire. Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.

  • How much does the Go Paris All-Inclusive pass cost?

    Check out the prices page for the All-Inclusive pass. If you sign up to our Go City emails, you can save even more on your first purchase.

Explorer Pass

  • How does the Explorer pass work?

    The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.

    With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 5 or 7. Once you've activated your pass by visiting an attraction, you'll then have up to 60 days to visit the rest. There is no need to choose which attractions you'd like to see before you purchase, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and decide what to see in the moment.

    The more attractions you choose the more you'll save, and you can save up to 60% on attraction ticket prices with the Explorer pass. Make sure you check out the attraction line up here for the Explorer pass as they vary from the All-Inclusive pass.

  • What attractions are included on the Go Paris Explorer pass?

    There are over 25 attractions to choose from on the Go Paris Explorer pass. Use your pass for admission to Paris's most popular attractions. You'll find a huge range of things to do on the pass including museums, outdoor experiences, and tours. The selection depends on the type of pass you have, so be sure to check the attraction line-up for each pass.

  • What are the benefits of an Explorer pass?

    The Go Paris Explorer pass benefits are huge. You'll not only save up to 60% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.

  • Does the Go Paris Explorer pass have exclusions?

    There are no exclusions–you can visit each attraction once for the lifetime of your Explorer pass. There's no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.

  • Do I need to make reservations at any attractions?

    Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.

  • How long is my Go Paris Explorer pass valid?

    Once you've activated by your pass by visiting an attraction, you'll then have up to 60 days to visit the rest.

     

  • How much does the Go Paris Explorer pass cost?

    Check out the prices page for the Explorer pass. We have a range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.

Paris Museum Pass

  • How does the Paris Museum Pass work?

    The 2-Day Paris Museum Pass is included on every All-Inclusive pass. It’s a physical pass that grants you admission to 55+ of Paris’ top museums. The Paris Museum Pass is valid for two consecutive calendar days. This means, if you start using it on Monday at 3PM, it is valid for the remainder of Monday and Tuesday.

  • Can I download my Paris Museum Pass?

    No. The Paris Museum Pass isn't a digital product. In order to use your Paris Museum Pass, you must pick it up at the Big Bus Redemption center by showing your Go Paris pass.

    Big Bus Redemption Center
    11 Avenue de l'Opéra
    75001 Paris
    France

  • What museums are included on the Paris Museum Pass?

    There are over 55 museums included on the Paris Museum Pass. These include top museums such as the Louvre, the Arc de Triomphe, and the Pantheon. For the full list of museums, visit our Paris Museum Pass page.

  • Do I need to make reservations at any of the included museums?

    We recommend visiting each museums website prior to your visit to get the most up-to-date getting in and reservation information.

Purchase

  • What payment methods do you accept?

    We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
     

  • Who do I contact if I have trouble purchasing?

    If you have trouble purchasing a Go Paris pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.

  • Do you ship Go Paris passes?

    You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.

  • Can I upgrade my pass after purchasing?

    Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.

  • Can I purchase a Go Paris pass for someone else?

    Yes. Just make sure to use their name and email address at checkout.

  • Do you offer group discounts?

    Yes, we do. If you are travelling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] or fill out our Group Travel form to learn more about special rates.

  • Do you offer military or senior citizen discounts?

    No, we don't offer discounts for seniors, military, or students. If you sign up to our Go City emails, you can save even more on your first All-Inclusive or Explorer pass purchase.

Digital Pass

  • How does the Go City App work?

    The Go City app is free and available for both Apple and Android devices. Download directly to your smartphone and show your pass at each attraction to be scanned for admission. The app includes your pass(es), Go Paris pass guidebook, itineraries, and more.

  • How will I receive my Go Paris pass?

    You'll receive the Go Paris pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.

  • How can I look up my order if I lost my email confirmation?

    Visit our Order Lookup page to access your Go Paris passes or to email customer support if you don't have your order number or email on-hand.

  • Can I use my confirmation email to enter attractions?

    Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer to have a ticket to hand in.

Using my Go City Pass

  • How do I activate my Go Paris pass?

    Simply visit your first attraction to activate your Go Paris pass.

    Please note: picking up your Paris Museum Pass will activate your All-Inclusive pass.
     

  • Can I visit the same attraction more than once?

    You can visit each attraction once for the lifetime of your pass.
     

Contact & Cancellation

  • How do I contact customer support?

    Fill out the form at the bottom of this page under the Email Us section, and a customer support agent will get back to you at the email you provide. Or, you can call our customer support team directly at one of the numbers listed under the Call Us section, also located at the bottom of this page.

  • Can I get a refund?

    Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.

  • What is your Risk-Free Guarantee?

    Our Risk Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund.

  • What happens if I have questions when in the city?

    If you need immediate assistance while in Paris using your Go Paris pass, please call our customer support team toll-free at +44 20 7293 0972.

    Hours
    Monday - Friday: 9am - 8pm (GMT)
    Saturday: 10am - 4pm (GMT)
    Sunday: 10.30am - 4.30pm (GMT)

Call Us

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted. Based on where you are.Based on where you are:

  • From within the UK
    020 7293 0972
  • From other countries
    +44 20 7293 0972
  • WhatsApp (available for text chat only)
    +44 7827530808

Hours

  • Monday - Friday
    9am - 5pm (GMT)
  • Saturday
    10am - 4pm (GMT)
  • Sunday
    10.30am - 4.30pm (GMT)