Travel updates and booking attractions

  • With current COVID-19 restrictions, is there anything I should know before booking with Go City?

    We've had lots of questions about COVID-19 during this strange time. To make things easier we've compiled everything you need to know on our travel updates page. You should be able to find the answer to just about all of your questions regarding visiting attractions and using our passes while restrictions are still in place.

  • What is a green pass and do I need one?

    To enable the safe reopening of attractions and activities in Paris, a green pass will need to be provided for entry to all Paris attractions.

    A green pass is proof of full vaccination plus the required time after vaccination OR proof of a negative test less than 48 hours old. Attractions will accept both digital and physical proof, such as QR codes and vaccination certificates.

    Please visit the government website for more information and have your green pass ready to be presented at each attraction for entry.  

  • Do I need to make a booking before I visit any of the attractions on my pass?

    Some attractions have capacity restrictions (or are just too darn popular) and therefore require you to book your spot. If this is the case, you'll find the info you need to make a reservation on our website and app's attraction listings. Or, you can click through to the All-Inclusive Pass reservations page or Explorer Pass reservations page to find all the attractions which require a booking.

Our passes

  • Who are Go City and how do your passes work?

    We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to Paris's top attractions, and what's more, we make it super easy.

    All you've got to do is choose the pass that works for you, then you’re all set to explore.

  • What's the difference between an All-Inclusive Pass and an Explorer Pass?

    We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes. Choose how many days you want your pass to be valid for, and then visit as many attractions as you wish.

    And for those of you who are a little pickier, we've got the Explorer Pass. With this pass, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.

  • Does my pass include transportation?

    While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

  • What is the age range for a child pass?

    Our child passes are for ages two to 17. Adult passes are 18+.

  • What is the Paris Museum Pass and is it included with my pass?

    Our All-Inclusive Pass also includes a Paris Museum Pass which gives you free access to some of the best museums in the city. 

    You can pick up your Paris Museum Pass between 10AM-5PM when you arrive in Paris at the address below. Doing so will activate your All-Inclusive Pass so be sure to do so early in order to maximize your sightseeing time in the city.

    Big Bus Information Center
    11 Avenue de l'Opéra
    75009 Paris

    The type of Paris Museum Pass you get will depend on which All-Inclusive Pass you have:

    • 2-day and 3-day All-Inclusive passes include a 2-day Paris Museum Pass.
    • 4-day All-Inclusive Pass includes a 4-day Paris Museum Pass.
    • 6-day All-Inclusive Pass includes a 6-day Paris Museum Pass.

Purchasing a pass

  • What payment methods do you accept?

    We accept PayPal, Google Pay and Apple Pay as well as most debit and credit cards including Visa, Mastercard and American Express.

  • Who do I contact if I have trouble purchasing?

    First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? Still no luck? Then give our customer services team a call using the phone numbers at the bottom of this page. They'll be happy to help.

  • How will I receive my pass?

    Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.

  • Can I upgrade my pass after purchasing?

    Sorry, we aren't offering pass upgrades at this time.

  • Can I purchase a Go City pass for someone else?

    Of course! Just be sure to add their name and email address at checkout.

  • Do you offer group discounts?

    Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your Paris trip!

  • Do you offer military or senior citizen discounts?

    Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

  • Do you ship Go City passes?

    Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!

  • Can I use my confirmation email to enter attractions?

    Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Using your pass

  • How does the Go City app work?

    The Go City app is your key to exploring Paris. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in Paris, all you've got to do is show your pass at each attraction – easy.

    Plus, we've loaded the app with plenty of useful attraction info, itineraries and much more to make planning and exploring even easier.

  • How do I activate my pass?

    If you have an Explorer Pass, it will activate when you scan it at your first attraction. If you have an All-Inclusive Pass, it will activate when you visit your first attraction or when you redeem your Paris Museum Pass – whichever comes first during your trip. 

  • Can I visit the same attraction more than once?

    Sorry, you can only visit each attraction once.

  • Can other people use my pass?

    Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

  • Do I need to make reservations to enter attractions?

    Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our All-Inclusive Pass reservations page or our Explorer Pass reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

  • When will my pass expire?

    Well, it depends.

    If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions.

    With an All-Inclusive Pass, it will activate when you visit your first attraction. It will then be valid for the number of consecutive days which you have purchased.

    Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase.

  • What are purse values?

    Each pass is subject to a purse value, which is based on the duration of the pass. 

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. 

    For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions up to the total value of €250. 

    You can find out more about the purse values and a breakdown of each pass's purse value by visiting our All-Inclusive Pass and Explorer Pass pages. 

    If you would like to check the remaining value on your pass, simply contact our customer support team using the form or phone number below.

Contact and cancellation

  • How do I contact customer support?

    You've got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

  • How can I get a refund?

    Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

    Read our terms and conditions for more information.

  • How long will it take to receive my refund?

    Once your request has been reviewed, we will process your refund within 7 to 10 days. If you haven't received your refund after this time, please let us know and we'll look into it for you. 

Still got a question or two?

We're here to help. Email us using the form below or feel free to give us a call!

If you have a question about an attraction, whether it’s a general request or a booking query, we recommend getting in touch with the attraction directly. You’ll find all their websites listed on our travel updates page.

Call Us

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted. Based on where you are:

  • From within the UK
    020 7293 0972
  • From other countries
    +44 20 7293 0972
  • WhatsApp (available for text chat only)
    +1 617 932 6123

Hours

  • Monday – Friday
    9AM – 5PM (GMT)
  • Saturday
    10AM – 4PM (GMT)
  • Sunday
    10:30AM – 4:30PM (GMT)