In light of the recent outbreak of COVID-19, we wanted to reassure you that we’re monitoring the situation closely and providing as much assistance to visitors and passholders as possible. 

We recommend you check the travel advisory from your local authority and the Center for Disease Control and Prevention's website prior to making your travel arrangements.

Currently, some attractions are closed. We advise checking opening times directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed below.

Please note: All passes are valid for 24 months from the date of purchase and only activated on first use, so please be assured that your passes will not expire if your travel date is delayed. 

We also know that your future travel plans may change. That’s why if you buy a pass at the moment, we’re offering 30-day free cancellation. This means you can plan your sightseeing safely in the knowledge that you’re protected if plans change. 


What is the official advice for avoiding coronavirus in San Francisco?

The World Health Organization states:

“Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. 

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.”

Courtesy of

For more detailed information, see the WHO page on Advice for the Public.

How do I contact medical or emergency services in San Francisco?

You can contact emergency services in San Francisco by dialing 911, but this number should only be used in case of real incidents.

For non-emergencies and general advice about the coronavirus situation, call 311, the primary customer service phone number for the City of San Francisco. This advice line is available 24 hours a day, 7 days a week. The operator will redirect your call to the appropriate advisory department to help you deal with any coronavirus-related issues.

We also recommend that you monitor the San Francisco government website for up-to-date information about the evolving situation on a local level.

If urgent, please call us at:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
Toll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 1 (617) 671 1000
WhatsApp (available 24/7 for text chat only) USA: 1 (617) 932 6123

Our customer service team are available
Monday-Friday, 8:00am-9:00pm EST
Saturday-Sunday, 9:00am-6:00pm EST
Closed New Year's Day

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

How to get in touch