COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my Go Stockholm pass?

    Attractions in Stockholm are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news. 

    In light of the outbreak, Go Stockholm has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Stockholm within the next two years, we suggest you hold on to your Go Stockholm pass and do not activate it until your next trip.

    For more information on Go City and COVID-19 please click here

Benefits

  • What are the main benefits of the Go Stockholm pass?

    The Go Stockholm pass gives you entry to over 40 of the best tourist attractions in Stockholm, plus Hop-On-Hop-Off boat and bus tours around the city and islands.

    The package also includes a free digital guidebook, which saves you precious time by allowing you to plan your days in advance. And, because the pass is prepaid you don't have to carry cash around or wait in line for tickets.

  • Does the Go Stockholm pass come with a guidebook?

    Yes, the Go Stockholm pass comes with a digital guidebook packed with information about each attraction, including opening hours, maps, and helpful information about the city.

Savings

  • How much can I save with the Go Stockholm pass?

    The more you see the more you save, so the longer the pass duration the better the value. But remember, you only need to visit a few attractions before you start saving money.

    To get an idea of how much you could save, browse our Stockholm attractions section and see how much each attraction would normally cost you to visit – don’t forget, with your Go Stockholm pass all entry costs are included.

  • Which Stockholm pass offers the best value for money?

    The 5-day Stockholm pass offers the best value for money. However, it is quite easy to save with all Stockholm passes as attractions in Stockholm often cost over SEK 100 to enter. 

Attractions

  • How do I find out an attraction's opening times and closing times

    The opening times and dates of all Go Stockholm pass attractions can be found on each attraction page on the website. We recommend having a look at our COVID-19 page for the latest news.

  • Does the pass include all of Stockholm's attractions?

    The pass includes over 40 top attractions and tours including the Hop-on Hop-off Bus, Vasa Museum, SkyView, Museum of Photography – and more.

  • What are the normal costs of the attractions?

    The entry costs for all attractions vary and may be over SEK 100 for an adult ticket. To see how much you could save on normal entry costs, browse our Stockholm attractions section.

  • Are the attractions accessible all year round?

    The majority of attractions included on the Go Stockholm pass are open all year round with just a few days of closure, usually around Christmas. Some are more seasonal, however, and are shut during the summer or winter months so we do advise you to check with the attractions before visiting to avoid disappointment.

    To see the opening hours and dates for each attraction, browse our Stockholm attractions section or refer to your Stockholm pass guidebook.

  • Can I visit the same attraction twice with my Stockholm pass?

    You can only visit each attraction included on the Go Stockholm pass once but the hop on hop off bus is unlimited for the duration of your pass.

  • Is the Go Stockholm pass suitable for those with disabilities?

    Some attractions may offer free entry to visitors with disabilities, so the Go Stockholm pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

  • Are pets allowed on tours or in attractions?

    No, pets are not allowed on sightseeing tours, inside museums or attractions.

    Dogs / cats can come on regular boat trips to Birka and Drottningholm only if they are residents to the island and do not come inside the boat. 

  • Can I check live updates for the Hop-on Hop-off bus tours?

Purchase

  • How much does a Go Stockholm pass cost?

    The cost of a Go Stockholm pass varies depending on the duration and pass type (adult or child). For full details of the latest prices then check out the prices page.

    Note: the longer the duration, the better value the pass.

  • If I order online how do I receive the Go Stockholm pass?

    Once you complete your purchase, you will receive your order confirmation within four hours that contains details for downloading the pass to your computer. Then print the passes at home before you travel.

    Passes come with a guidebook to make planning your trip effortless.

  • How do you define a child?

    Children are aged between 6 and 15 years. 

    Note: Anyone with a Child pass must be accompanied by an Adult pass holder at all times.

    Most attractions in Stockholm have free entrance for children under 6 years old and therefore under-6's do not need a Stockholm pass. However, please note that at these attractions you will need to pay an additional child's fee for children under 6:
    Butterfly House Haga Ocean - Entrance from 4 years old.
    Tom Tit’s Experiment - Entrance from 3 years old

  • Can I buy the Go Stockholm pass for a group?

    We don't have any restrictions when purchasing through the website.

  • How do I use an offer code or discount code?

    If you have an offer code you can enter this on the checkout page after you have chosen your product(s).

    Note: Offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing your purchase. If you haven't received an email confirmation after a few minutes, please refresh your inbox and check your spam filter or junk folder.

    If the email still hasn’t appeared, send a request through to our customer service team confirming your email address and order reference number.

    Or call +44 20 7293 0972 with your reference number to hand.

  • What are the Go Stockholm pass purse values?

    Each Go Stockholm pass is subject to a purse value which is based on the duration of the pass. 

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. Here's a breakdown of the purse value for each duration:

    Adult

    1 Day SEK 2,300.00
    2 Day SEK 3,300.00
    3 Day SEK 4,300.00
    5 Day SEK 5,950.00

    Child

    1 Day SEK 1,150.00
    2 Day SEK 1,650.00
    3 Day SEK 2,100.00
    4 Day SEK 3,000.00

  • How do I use my Go Stockholm pass?

    Your Stockholm pass will be sent directly to your email address after purchasing online. Scanning the QR Code on your printed pass at the attraction entrance for the first time activates your pass. Depending on your choice of pass duration, it will then deactivate after this time has elapsed.

Transport

  • Can I use the Hop-on Hop-off boat and bus tours to travel around Stockholm?

    Yes - the Hop-On-Hop-Off Bus Tour has more than 20 stops in Stockholm. The boat tour has eight stops. Both tours are a great way of seeing the sights of Stockholm while getting from A to B.

    Please note: there are three tour companies in Stockholm - the green hop-on, hop-off bus and boats and the City Sightseeing World Wide bus tours are included with the Go Stockholm pass. 

Validity

  • What happens if I change the date of my trip to Stockholm?

    Your Stockholm pass is valid for two years from the date of purchase.

  • How does the Go Stockholm pass work?

    The Go Stockholm pass is simple and easy to use. As a pre-paid-for sightseeing package, it includes entry into over 40 top Stockholm attractions and tours.

    The Go Stockholm pass also comes with a free digital guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.

    The Go Stockholm pass is available in 1, 2, 3 and 5 day durations which work on 24, 48, 72 or 120 hours from first activation.

  • Are the 2-day, 3-day and 5-day passes for consecutive days?

    Yes, all Stockholm passes are to be used on consecutive days. For example, if you have a 3-day Go Stockholm pass and start using it on a Tuesday, it will be valid for the next 72 hours from activation.

Contact

  • How do I contact customer support for the Go Stockholm pass?

    Our customer service team is available:
    Weekdays: 9am to 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

    From within the UK:
    020 7293 0972

    From overseas:
    +44 20 7293 0972

    WhatsApp (available for text chat only)
    +1 617 932 6123

    email: [email protected]

Call Us

Based on where you are

  • Toll-free within the US
    +1 800 887 9103
  • Toll-free within the UK
    +44 800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries
    617-671-1000
  • WhatsApp (available for text chat only)
    1.617.932.6123

Hours

  • Daily
    9AM - 6PM EST
  • Closed
    New Year's Day