How is COVID-19 impacting my upcoming travel plans with my Go Cancun pass?
Attractions in Cancun are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you check the individual attraction website for the latest opening news.
In light of the outbreak, Go Cancun has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Cancun within the next two years,
For more information on Go City and COVID-19 please click here.
Passes and attractions
What is a Go Cancun card?
The Go Cancun card is an attraction pass that gives you combined savings on Cancun's best things to do. You can choose from three different passes, all tailored to different types of travellers. Check out our pass comparison page to see which is the best option for you.
How does the Go Cancun card work?
There are three pass types to choose from - All-Inclusive, Explorer and Build Your Own. The All-Inclusive pass offers unlimited entry to Go Cancun attractions for a select number of days. The Explorer pass lets you choose a select number of attractions to visit within 60 days. With the Build Your Own pass you can create your own attraction pass to use within 60 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer and All-Inclusive pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.
How does the All-Inclusive pass work?
The All-Inclusive pass is perfect for sightseers who are only going to be in the city for a short time and want to see as much as they can.
With this pass, you can choose the number of days you want to sightsee, with 1, 2, 3, 4, 5, or 7 days available. You'll have unlimited access to all the non-premium attractions for the duration of your pass. Make sure you check out the attraction line up here for the All-Inclusive pass as they vary from pass to pass.
Once you activate your pass, you'll have 14 calendar days to redeem each day that your pass is valid for. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass. We suggest starting early on each day to maximise the number of attractions you can visit.
Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.
If you select a 3, 4, 5, or 7-day pass, you can choose one of our premium experiences which include the Sea Life Royal Swim, the Xcaret Basic Adventure Park, access to the Extreme Adventure Park, the Tulum-Tankah Cenotes Eco-Adventure Tour, and more.
The more you see, the more you save - with the All-Inclusive pass, you can save up to 50% on attraction ticket prices.
Want to visit an attraction again? You can. With an All-Inclusive pass, you can visit each attraction once per day for the duration of your pass.
How does the Explorer pass work?
The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.
With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, 5, 7, or 10. Once you've activated your pass by visiting an attraction, you'll then have up to 60 days to visit the rest. There's no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This means you can change your mind and wait and see what you feel like doing in the moment.
The more attractions you choose the more you'll save, and you can save up to 72% on attraction ticket prices with this pass. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.
How does the Build Your Own pass work?
The Build Your Own pass is perfect for sightseers who know exactly what attractions they want to visit and want plenty of time to visit them.
You can select as many attractions as you want, and you'll have up to 60 days from first activation to visit them. With the Build Your Own pass, you'll save 20% on attraction admission prices when you select two or more attractions. The Build Your Own pass has its own line up of attractions which you can view here.
What is the best Cancun city pass?
There are several Go Cancun passes to choose from depending on the length of your stay and how much you want to see in the city. Check out our comparison page to see the differences between each pass and identify which one is best for you.
How much do the Go Cancun passes cost?
What does the Cancun card include?
Go Cancun cards include admission to Cancun's best things to do for a set number of days or a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include early-bird entry, gift shop discounts, dining offers, and much more.
What attractions are included on the Go Cancun card?
There are over 80 attractions to choose from on the Go Cancun card. Use your card for admission to Cancun's most popular attractions including the Sea Life Royal Swim, the Extreme Adventure Park, Parasailing Adventure, and much more. You'll find a huge range of things to do on the pass including museums, theme parks, tours, rentals, and more. The selection depends on the type of pass you have, so be sure to check the attraction line-up for each pass.
What are the benefits of the Go Cancun card?
The Go Cancun pass benefits are huge. You'll not only save up to 72% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.
Is the Go Cancun card worth it?
Yes - the Go Cancun pass is the best way to sightsee and save big. Check out our example itineraries here to see how much you could save while exploring the city. With our All-Inclusive pass, you could save up to 45% on attraction admission tickets. Don't just take our word for it, check out our Trustpilot rating and our customer reviews here.
What is the age range for child Go Cancun passes?
Child passes are for ages 5 to 11. Adult passes are for ages 11+.
Is it worth buying a Go Cancun child pass?
Yes. If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.
Does the Go Cancun card include transportation?
No, the Cancun pass does not include transportation. However, many attractions on the Cancun pass offer transportation so we recommend checking the attraction page to see if it is included or not.
What are Go Cancun premium attractions?
With a 3, 4, 5, or 7-day All-Inclusive pass, you can choose one of our premium experiences. These include the Sea Life Royal Swim, the Xcaret Basic Adventure Park, access to the Extreme Adventure Park, the Tulum-Tankah Cenotes Eco-Adventure Tour, and more. For a complete list of Cancun premium attractions visit the All-Inclusive page.
Getting my pass
How do I receive the Go Cancun card?
You'll receive the Go Cancun card digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.
Who do I contact if I haven't received my pass?
Please allow up to two hours to receive your pass and remember to check your email spam folder. If you still haven't received it after then, contact our customer services team on the email form or phone numbers listed below.
Can I receive my Go Cancun card through the mail?
Go Cancun passes are delivered digitally for your convenience. You'll receive your pass over email and can either print it off or download it to the Go City app and start using it instantly.
Can I use my confirmation email to enter attractions?
Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.
Payment methods and purchasing
Where can I get a Go Cancun card?
Purchase your Go Cancun pass on the official Go Cancun website to make the most of our special offers.
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
What happens when I make a purchase?
Once you've bought your Go Cancun pass, you'll get a confirmation email sent through to your email address followed by your passes. Please bear with us while we review your order.
As soon as you receive your passes, you can either print them off or download the free Go City app and load up your digital pass.
Who do I contact if I have trouble purchasing?
If you have trouble purchasing a Go Cancun pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.
Do you ship Go Cancun passes abroad?
You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.
How do I cancel my Go Cancun order?
Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Please contact our customer services team for more information.
Using my pass
How do I use my Go Cancun card?
Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.
How long does a Go Cancun card last?
If you have an All-Inclusive pass, it will be valid for the number of days you purchase over a 14 day period. Visiting your first attraction will activate your pass and count as your first calendar day. Once you activate your pass, you'll have 14 calendar days to redeem each day that your pass is valid for. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass. If you have an Explorer or a Build Your Own pass, it will be valid 60 days from first use, so you'll have more time to visit your attractions.
When will my Go Cancun card expire?
Once you've purchased a Go Cancun pass, you'll have up to two years to activate it. As soon as you activate your pass, it'll be valid for the number of days you've purchased over a 14 day period for the All-Inclusive pass. If it's an Explorer or Build Your Own pass, you will have up to 60 days to see your attractions after activation.
Can other people use my Cancun pass?
No. Once a pass is activated (by using it at an attraction), it can only be used by that individual. Passes cannot be re-sold or used by more than one person.
Can I visit the same attraction more than once?
If you have a Go Cancun All-Inclusive pass, you can visit each attraction once per day for the duration of your pass. So, if you want to visit the Cancun Wax Museum for every day of your trip - you can. If you have an Explorer or Build Your Own pass, you'll be able to visit your selected attractions once.
Do I need to make reservations to enter attractions?
Some attractions may require reservations. This information is listed under Reservations. Your pass must be valid on the day of the reservation.
Can I get a refund on my Go Cancun pass?
Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes. Just contact our Customer Care Team using the form below and provide your order number for a refund.
Can I skip the line with a Go Cancun pass?
You'll get skip-the-ticket-line access to select attractions with your Go Cancun pass. Each attraction will specify whether this exclusive privilege is included with admission. Look out for other special offers and discounts included with your pass too.
Can I upgrade my pass after purchase?
Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.
Get in touch
Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.
Based on where you are
- Toll-free within the US+1 800 887 9103
- Toll-free within the UK+44 800 090 3140
- Toll-free within Australia+61 1800 316950
- Toll-free within Mexico+52 (800) 2694359
- From other countries617-671-1000
- WhatsApp (available for text chat only)1.617.932.6123
- Daily9AM - 6PM EST
- ClosedNew Year's Day