Travel updates and booking attractions
With current COVID-19 restrictions, is there anything I should know before booking with Go City?
We've had lots of questions about COVID-19 during this strange time. To make things easier we've compiled everything you need to know on our travel updates page. You should be able to find the answer to just about all of your questions regarding visiting attractions and using our passes while restrictions are still in place.
Do I need to make a booking before I visit any of the attractions on my pass?
Some attractions have capacity restrictions (or are just too darn popular) and therefore require you to book your spot. If this is the case, you'll find the info you need to make a reservation on our website and app's attraction listings. Or, you can click through to the All-Inclusive Pass reservations page or Explorer Pass reservations page to find all the attractions which require a booking.
Who are Go City and how do your passes work?
We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to Cancun's top attractions, and what's more, we make it super easy.
All you've got to do is choose the pass that works for you, then you’re all set to explore.
What's the difference between an All-Inclusive Pass and an Explorer Pass?
We know that no two sightseers are the same, that's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes. Choose how many days you want your pass to be valid for, and then visits as many attractions as you wish.
And for those of you who are a little pickier, we've got the Explorer Pass. With this pass, you can select how many attractions you wish to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones you'll visit before you purchase, so you'll still be able to keep your plans flexible.
Does my pass include transportation?
While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.
What is the age range for a child pass?
Our child passes are for ages five to 11.
Purchasing a pass
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
Who do I contact if I have trouble purchasing?
First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? Still no luck? Then give our customer services team a call using the phone numbers at the bottom of this page. They'll be happy to help.
How will I receive my pass?
Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.
Can I upgrade my pass after purchasing?
Sorry, we aren't offering pass upgrades at this time.
Can I purchase a Go City pass for someone else?
Of course! Just be sure to add their name and email address at checkout.
Do you offer group discounts?
Yep! If you're traveling with a group of 10 or more, you may be eligible for a group discount. Email [email protected] or fill out our group travel form to learn more about our special rates. You can also give us a call on +1 855-397-6598 if you'd prefer. It's time to get the gang together and start planning your Cancun trip!
Do you offer military or senior citizen discounts?
Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.
Do you ship Go City passes?
Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off, download the PDF to your phone, or sync them to the Go City app. Convenience is king after all!
Can I use my confirmation email to enter attractions?
Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.
Using your pass
How does the Go City app work?
The Go City app is your key to exploring Cancun. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in Cancun, all you've got to do is show your pass at each attraction - easy.
Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.
How do I activate my pass?
Your pass will activate when you scan it at your first attraction.
What are premium attractions and can I visit them with my pass?
Premium attractions are extra experiences that are exclusive to 3, 4, 5, or 7 All-Inclusive passes. If you have one of these passes, you can pick one premium attraction to visit.
Can I visit the same attraction more than once on my All-Inclusive Pass?
With an All-Inclusive Pass, you can visit each attraction once per day for the duration of your pass. So, say you didn't quite make it around a museum before closing time, you can always go back the following day (if the attraction doesn't require a booking, of course).
Can other people use my pass?
Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!
Do I need to make reservations to enter attractions?
Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our All-Inclusive Pass reservations page or our Explorer Pass reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.
When will my pass expire?
Well, it depends.
If you have purchased an Explorer Pass, you'll have 60 days from first use to visit your remaining attractions.
With an All-Inclusive Pass, it will be valid for the number of days you purchased over a 14 day period. For example, if you have a three-day pass and activate it on the first day of your vacation, you'll then have 13 calendar days to use the remaining two days of your pass.
Non-activated Explorer and All-Inclusive passes are valid for two years from the date of purchase.
Contact and cancellation
How do I contact customer support?
You've got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.
How can I get a refund?
Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.
Read our terms and conditions for more information.
How long will it take to receive my refund?
Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).
If you haven't received your refund after this time, please let us know and we'll look into it for you.
Still got a question or two?
If you have a question about an attraction, whether it’s a general request or a booking query, we recommend getting in touch with the attraction directly. You’ll find all their websites listed on our travel updates page.
Based on where you are
- Toll-free within the US+1 800 887 9103
- Toll-free within the UK+44 800 090 3140
- Toll-free within Australia+61 1800 316950
- Toll-free within Mexico+52 (800) 2694359
- From other countries617-671-1000
- WhatsApp (available for text chat only)1.617.932.6123
- Daily9AM - 6PM EST
- ClosedNew Year's Day