Placing an order, pricing, and discounts
My country is not listed, can I still place an order?
Please call our customer service team at 800-887-9103 for assistance with your order.
Do you offer group discounts?
Yes, we do. If you are traveling with a group of 10 or more, you may be eligible for a group discount. Please contact [email protected] to learn more about special rates.
Do you offer discounts for seniors, military, or students?
No, we don't offer discounts for seniors, military, or students.
I have a promotional code for Go Cancun, how can I use it?
Scroll to the bottom of the checkout page and you'll find a box to enter your promotional code. If the code you have entered is valid, you'll see the discount reflected in the price of your order. Please keep in mind that your promo code discount cannot be combined with an existing online sale.
Can I buy the pass in Cancun?
Presently we don't have any locations for sale of physical passes in Cancun, but you can purchase your pass online.
Getting and using your pass
How do I activate my pass?
Simply visit your first attraction to activate your pass.
How long is my pass valid for?
You'll have up to a year from the date of purchase to start using your pass. After one year, it will expire. If you don’t use your pass within 30 days of purchase, you can contact customer service for a refund.
How will I get my pass?
You can choose to receive your pass digitally via email or you can print it at home. Download the free Go City app and you can use your pass straight from your phone.
Can other people use my pass?
No, Go Cancun products are non-transferable and may not be re-sold.
Can I visit the same attraction more than once?
No, you can only visit each attraction once with Go Cancun.
What is the age range for a child pass? What should I do if my child is under the minimum age?
Child passes are for 5 to 11-year-olds. If you have a child under the age minimum, check with the attractions in advance. Most attractions do not charge for children under the age of 3 but there are some exceptions, especially if an attraction is geared towards children.
Do I have to make reservations for attractions?
Certain attractions may require an advanced reservation. Please make sure you check each attraction page to find any necessary reservation information. Please note – making reservations will NOT activate your pass. Your pass is only activated when you visit your first attraction.
Get in touch
Based on where you are
- Toll-free within the US+1 800 887 9103
- Toll-free within the UK+44 0800 090 3140
- Toll-free within Australia+61 1800 316950
- Toll-free within Mexico+52 (800) 2694359
- From other countries617-671-1000
- Monday - Friday8AM - 9PM EST
- Saturday - Sunday9AM - 6PM EST
- ClosedNew Year's Day, Thanksgiving Day, and Christmas Day