FAQs - Gothenburg
Yep! If you're traveling with a group of 20 or more, you may be eligible for a group discount. Email [email protected] or call us on +1 855-397-6598 to learn more about our special rates.
The Go City app is your key to exploring the city. Download for free to your Apple or Android device and follow the instructions in your confirmation email to sync your pass to the app. Then all you've got to do is show your pass at each attraction.
Plus, we've loaded the app with plenty of useful attraction info, itineraries and much more to make planning and exploring even easier.
Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.
We're glad you asked. We are Go City and we're here to revolutionize the way you vacation. Our passes give you access to the city's top attractions, and what's more, we make it super easy.
All you've got to do is choose the pass that works for you, then you’re all set to explore.
Plans changed? No sweat! Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.
Your pass will activate when you scan it at your first attraction.
Sorry, you can only visit each attraction once.
Of course! Just be sure to add their name and email address at checkout.
Sorry, we aren't offering pass upgrades at this time.
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.
We know that no two sightseers are the same. That's why we offer two pass options. For those who want to see as much as possible, we've got All-Inclusive passes: choose how many days you want your pass to be valid for, then visit as many attractions as you wish.
And for those of you who are a little pickier, we've got the Explorer Pass: select how many attractions you want to visit, and you'll then have 60 days to do so. Plus, there's no need to decide which ones to go for before you purchase, so you'll still be able to keep your plans flexible.
Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our reservation page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.
Your pass is valid for the number of consecutive days that you have purchased. ‘Day 1’ starts when you scan your pass at your first attraction and each ‘day’ of your pass finishes at midnight. This is the case regardless of what time of day you choose to scan your first attraction.
So for instance, if you don't visit your first attraction until 5PM, that will still count as a full ‘day 1’. Please allow for this when planning your trip so you can make best use of your pass and see as much of the city as possible!
Non-activated passes are valid for two years from the date of purchase.
Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.
Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.
Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).
Our savings compare the Go City price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.
Please note prices at attractions can vary without notice to Go City. Normal ticket values were last updated on April 1, 2023.
Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons:
- You submitted an incomplete or incorrect billing address.
- Your 3D Secure authentication failed.
- Your bank did not process the transaction as a safety precaution and requires further authorization from you.
- There was a typo in the email address.
If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.
Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.
Stasher has locations worldwide where you can store your luggage while you explore the city. Exclusive to Go City customers, bookings can be made online here, and use the coupon code GOCITYGLOBAL for 10% off.
Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!
Our child passes are for ages six to 15.
Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).
If you haven't received your refund after this time, please let us know and we'll look into it for you.
If you’re using the Go City app, please visit the FAQs page on our website to find our customer support contact details.
If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.
You can also call or email our customer service team.
Each pass is subject to a purse value, which is based on the duration of the pass. The purse value is the maximum amount you can use, based on the standard gate price for each attraction. For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions as you like, up to the total cost of SEK 2635.00
All-Inclusive Pass purse values:
1-day All-Inclusive Pass: adult SEK 1990.00 / child SEK 995.00
2-day All-Inclusive Pass: adult SEK 2635.00 / child SEK 1345.00
3-day All-Inclusive Pass: adult SEK 3125.00 / child SEK 1605.00
5-day All-Inclusive Pass: adult SEK 3905.00 / child SEK 2000.00
If you would like to check the remaining value on your pass, simply contact our customer support team via live chat.
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