FAQs - New Orleans

Our All-Inclusive Pass is valid for a full calendar day, not a 24-hour period. So, if you visit your first attraction in the afternoon and activate your pass, you’ll miss out on a morning of sightseeing. We recommend starting early, so you can get the most out of each day. Be sure to check each attraction’s opening times to plan your itinerary.

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

You can't change to a different pass type, but if you need an extra day or want to see another attraction, you can extend your pass! 

For Explorer Pass, the extension of the pass will expire after 30 consecutive calendar days of your original pass being activated. 

For All-Inclusive Pass, the extension of the pass will start on the day after your original pass expires and you will be entitled to use it for the number of consecutive calendar days you have extended the pass for.

As there are no names printed on your pass (only an email address is required), they make the perfect gift. All passes are valid for 12 months from the date of purchase, so you can gift them for use at a later date. 

The Go City app is your key to exploring the city. Download for free to your Apple or Android device and follow the instructions in your confirmation email to sync your pass to the app. It’ll then be ready for scanning.

To help make your experience even better, we’ve loaded the app with tons of attraction info, tips, and a handy itinerary tool so you can plan your perfect trip.

Your pass will activate when you visit your first attraction.

If you have an All-Inclusive Pass
Once you activate your pass, this will count as your first full day. You will then have the following consecutive days, depending on the duration you have chosen, to use it. For example, if you have a 3-day pass and activate it on the Tuesday, you’ll then have Wednesday and Thursday to visit all your chosen attractions.

If you have an Essentials Pass
As soon as you scan your pass at an attraction, one of your choices will be redeemed. You’ll then have 30 days to use up your remaining choices.

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

The days of the All-Inclusive Pass are consecutive. 

Once you activate your pass, this will count as your first full day. You will then have the following consecutive days, depending on the duration you have chosen, to use it. For example, if you have a 3-day pass and activate it on a Tuesday, you’ll then have Wednesday and Thursday to visit all your chosen attractions.

Please note: we are currently offering a limited flexible (non‑consecutive) option to some customers. If you have one of these passes, you can use your chosen days within 2 weeks of first use. Your expiry date will appear in the app after your first scan.

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Our child passes are for ages three to 12.

Some attraction partners let you book directly via the Go City® app, while others use a different booking process. You can find specific booking instructions in the 'Know before you go' section on each attraction’s page in the app or on our website.

Please note: When you make a reservation on the app, this will count towards your pass usage.

If you have an All-Inclusive Pass: your reservation must be made on a day in which your pass is, or will be, activated.

If you have an Explorer or Essentials Pass: your reservation will count as one of your choices.  

If you fail to show up, or do not cancel in enough time, your reservation will still count as one of your days/choices.

Well, it depends:

If you've purchased an Essentials Pass, you'll have 30 days from first use to visit your remaining attractions. 

All-Inclusive passes are valid for the number of consecutive days that you have purchased. ‘Day 1’ starts when you scan your pass at your first attraction and each ‘day’ of your pass finishes at midnight. This is the case regardless of what time of day you choose to scan your first attraction. 

So for instance, if you don't visit your first attraction until 5PM, that will still count as a full ‘day 1’. Please allow for this when planning your trip so you can make best use of your pass and see as much of the city as possible!

If you’ve already activated your passes, click here to check when they expire via our automated chat service.

First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? 

Still no luck? Double-check the card number, expiry date, and CVV are all correct. And make sure it's still valid and has enough available balance. 

Sometimes, 3D Secure authentication can fail and your bank will decline the transaction as a safety precaution. Contact your bank to verify this transaction before reattempting to make a purchase.

If you would like to check the status of your order, you can do that using our automated chat service here.

Stasher has locations worldwide where you can store your luggage while you explore a city. 

Exclusive to Go City customers, bookings can be made online using the coupon code GOCITYSTASHER for 10% off via the Stasher website.

If you can't find what you're looking for on our FAQs page, please reach out to us via our Chatbot and we'll point you in the right direction. This is the fastest, easiest way to get in touch.

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

If you haven't received your refund after this time, please let us know and we'll look into it for you. 

Non-activated passes are valid for one year from the date of purchase, so you have plenty of time to plan ahead!

If you would like to check when your passes expire, you can do that using our automated chat service here. 

No, there’s no need to pick before you purchase. You can buy today and plan what you’re going to visit later.

Please note: some attractions require an advanced reservation, so we recommend making a booking as soon as you can to avoid missing out.

Reservation cancellations are at the discretion of the individual attraction. Follow the instructions in your booking confirmation or contact the attraction directly for more information. 

Remember, a missed visit may be automatically redeemed from your pass, so be sure to cancel if possible and avoid losing one of your days or choices.

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our reservation page on each city. Just remember, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

Confirmation emails can take up to four hours to receive (remember to check your junk mail!) due to our fraud check procedure which protects you from phishing, identity theft, and payment fraud. 

If you would like to check the status of your order, you can do that using our automated chat service here. 

Sorry, you can only visit each attraction once per life of your pass. Luckily, we have so many attractions to choose from, there’s plenty you’ll want to do!

Plans changed? No sweat! Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes. Click here to request a refund via our automated chat service.

If you purchased before May 1, 2026, you'll still be entitled to our 30-day refund policy.

Whilst we reserve the right to change our attractions lineup at any time and are confident our passes have all the top attractions you'll want to see, we understand that changes to your travel plans can be inconvenient. Here’s what you need to know:

Refunds

If the attraction you were looking forward to visiting is no longer offered and you no longer want your pass, you can request a refund. Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes. If you purchased before May 1, 2026, you'll still be entitled to our 30-day refund policy. Visit our help center to request a refund.

Changing/Cancelling Reservations

If an attraction is no longer on the pass, you can change or cancel your reservations without any additional fees. Contact the attraction directly or log onto our reservation portal to manage your reservation.

Notification of Changes

Our app and website are always up to date, so be sure to check these out for the latest attraction information. We will not notify you if our attraction lineup changes.

We do not offer additional discounts for large groups as our passes already give you a significant discount on attractions. But we can help you to plan your group trip using our passes. Check out our group travel page for more information.