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2-3 hours
9/11 Memorial and Museum
2-3 hours
Explore the events of 9/11 and hear powerful stories of bravery and loss – a profound and moving experience.
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What visitors are saying
4.9They have done a phenomenal job at giving details as well as as the museum experience, using technology and remnants of 911 Really what happened for those too young to have been there and brings positive memories to those who experienced it
Dec 21, 2025Incredible, very well laid out with amazing stories and displays.
Nov 6, 2025Very emotional visit and all I expected it to be , really brings everything back to the day this happened Staff were lovely ,especially the young lady who served us outside when we bought some items from the cart she worked on Anyone who visits New York should certainly go here and am sure they would feel the same
Nov 21, 2025It was a difficult thing to see but, the museum itself is beautiful and feels respectful.
Dec 14, 2025A somber but powerful visit it, everything has been designed and arranged with care and detail, would highly recommend even though in places it felt quite overwhelming due to reasons for the museum.
Feb 11, 2026A paper guide would be very useful to plan and facilitate the visit, and conversations with the staff reveal this to be a common observation by visitors.
Sep 15, 2025Easy quick access, spacious with helpful staff....
Jul 10, 2025A must to visit, amazingly put together - Again plan for long queues
Jan 12, 2026Large and comprehensive exhibition.
Jul 19, 2025Pretty easy to find, book and go through.
Nov 24, 2025- Explore New York with Go City®Your New York pass includes dozens of other top attractions, all for one money-saving price
What you'll do
The 9/11 Memorial & Museum in New York City is a place of remembrance, reflection and historical understanding. Located at the former World Trade Center site, it documents the events of September 11, 2001, and their lasting impact through carefully curated exhibitions and original artifacts.
Inside the museum, exhibits present a detailed account of the day’s events, from the moments leading up to the attacks to their immediate and long-term consequences. Through a combination of recovered objects, multimedia displays and recorded testimonies, the museum highlights both the scale of the tragedy and the individual human stories behind it. Personal narratives from first responders, survivors and victims’ families provide insight into the courage, cooperation and resilience shown during and after the attacks.
Your visit ends at the 9/11 Memorial Plaza, where two large reflecting pools mark the footprints of the Twin Towers. The engraved names surrounding the pools honour the nearly 3,000 people who lost their lives, offering a calm and contemplative space in the heart of Lower Manhattan.
The 9/11 Memorial & Museum serves as both a historical record and a place for quiet reflection, ensuring the events of September 11 – and those affected by them – are respectfully remembered.
What's included
Admission to the 9/11 Memorial & Museum (timed entry ticket)
Access all current museum exhibitions
Visit the two reflecting pools of the 9/11 Memorial, built in the footprints of the original Twin Towers
Walk through the Memorial Glade and see the Survivor Tree
Guided tours available for an additional fee
Downloadable audio guides available for an additional fee
Reservations
Booking required
Book your visit in the Go City app up to 7 days in advance. You'll need your order number and the email address you booked with to make a reservation. Remember that your pass must be valid at the time of your visit.
Plans changed?
You can view, cancel and amend your reservation in the Go City app. Cancellations or amendments must be made at least 3 hours prior to your scheduled booking.
If you fail to cancel or amend your booking within the cancellation window, your pass will be ineligible for a refund or rebooking.
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View all attractionsWhere you'll be
180 Greenwich St. World Trade Center, New York, USHow to get there
A , C, J, 2, 3, 4, 5 trains to Fulton Street; R, W and 1 trains to Cortlandt Street; E trains to World Trade Center
Standard opening hours
Closings & holidays
The museum is closed on Thanksgiving Day and Christmas Day. It is also closed to the general public on September 11.
The museum is open on the following Tuesdays in 2026:
March: 31
April: 7, 14, 21, 28
May: 26
June: 2, 9, 16, 23, 30
July: 7, 14, 21, 28
August: 4, 11, 18, 25
September: 15, 22, 29
October: 6, 13, 20, 27
November: 24
December: 1, 8, 15, 22, 29
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