9/11 Memorial and Museum Tickets

The official 9/11 Memorial & Museum, located at the World Trade Center site, bears solemn witness to the terrorist attacks of September 11, 2001, and February 26, 1993.
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    What you'll do

    Visit the 9/11 Memorial & Museum with Go City®

    • With us, there are no entry fees on the day – all you've got to do is show your pass.
    • Includes admission to the 9/11 Memorial & Museum
    • Tip: visit early in the day to secure a time slot.

    The 9/11 Memorial and Museum honor the nearly 3,000 victims of these attacks and all those who risked their lives to save others. Head to the Memorial’s twin reflecting pools that sit in the footprint of where the Twin Towers once stood. These pools are each nearly an acre in size and feature the largest manmade waterfalls in North America. The names of every person who died in the 2001 and 1993 attacks are inscribed into the bronze panels edging the pools.

    Your pass provides entry to the museum's 110,000 square feet of exhibition space, where you’ll experience the story of 9/11 through multimedia displays, archives, narratives, and a collection of monumental and authentic artifacts.

    The 9/11 Museum and Memorial in New York City commemorate the fatalities of the terrorist attacks on September 11, 2001. This site, occupying the area where the Twin Towers once stood, includes a collection of material focusing on the events of that day and related topics such as the 1993 World Trade Center bombing. It honors those who died in these incidents and provides a reminder of one of America's darkest days.

    The museum offers multimedia exhibits, artifacts, photographs and personal narratives related to the events before and after September 11th. 'In Memoriam' is one of its displays that serves as a tribute to those who perished on that day.

    The "September 11th: The Day That Changed The World" exhibit examines the events of that day through archival footage and audio recordings. It offers visitors an insight into the lasting impact of the September 11th attacks on American society.

    In the memorial, two reflection pools are located at the sites of the former twin towers. Each pool is inscribed with the names of those who perished on 9/11 and visitors may pay their respects by adding flowers or other tributes.

    A visit to the 9/11 Museum and Memorial is an experience that should not be missed when in New York.

    9/11 Memorial & Museum highlights

    Foundation Hall – at 15,000 square feet with a 60 feet-tall ceiling, the Foundation Hall is the museum's largest room. It is home to a portion of a surviving slurry wall, a retaining wall built to hold back the waters of the nearby Hudson River when the World Trade Center site was first excavated in the mid-1960s. Following the collapse of the towers on 9/11, the slurry wall remained intact—a potent symbol of strength and resilience.

    Historical Exhibition – located within the footprint of the North Tower, this exhibition presents the story of 9/11 in three parts: before, during, and after. Artifacts, images, first-person testimony, and archival audio and video recordings are used.

    Memorial Exhibition – this exhibition is dedicated to and commemorates the people whose lives were lost during the attacks on September 11, 2001, and February 26, 1993.

    Pavilion – in the entrance hall you can view ‘The Tridents,’ two 80-foot tall steel columns that once formed part of the exterior of the North Tower. There is also a collection of flags, some of which made up the 180 that once hung from the original Twin Tower lobbies at the World Trade Center.

    9/11 Memorial & Museum facts

    • The 9/11 Memorial & Museum opened on the 10 year anniversary of 9/11, on 11 September 2011.
    • The 9/11 Memorial pools are nearly an acre in size and are the largest manmade waterfalls in North America.
    • The names of everyone who died in the 2001 and 1993 attacks are inscribed on the pool’s paneling.

    Don't miss out on this opportunity to experience one of America's most important museums - book your discount tickets today!

    Experience 9/11 Memorial and Museum Tickets and many other attractions with the All Inclusive Pass.

    View the All Inclusive Pass

    Know before you go

    Getting your ticket

    On the plaza between the Memorial and Museum, enter the box office line to redeem your pass for an admission time slot. During busy periods like summer and the holidays, we recommend visiting as early in the day as possible.

    Do you still have time before your admission? 

    Why not do a few things nearby while you wait! We recommend shopping and restaurants around the Oculus, a walk through Battery Park, a stroll down Wall Street, or a ride on the free Staten Island Ferry to see the Statue of Liberty from the water.

    Please note

    Your pass includes general admission. Guided tours are available for an additional fee payable directly to the 9/11 Memorial & Museum.

    Downloadable audio guides are available for an additional fee.

    Tips for visiting the 9/11 Memorial & Museum.

    • Allow two hours to see all the exhibits in the museum.
    • Food and drink are not allowed in the museum, but there is a café in the museum pavilion. 
    • The historical exhibit may not be suitable for children under the age of 10.
    • A limited number of wheelchairs are available free of charge (first-come, first-served basis).

    911 Museum and Memorial FAQs

    Q: What is the 9/11 Museum and Memorial?
    A: The 9/11 Museum and Memorial is more than just a museum; it's an emotional journey through one of America's darkest days. The museum features exhibitions that showcase artifacts from the site, personal stories from survivors, and multimedia displays that bring the events of September 11 to life..

    Q: What is included in the 9/11 Museum and Memorial?
    A: The exhibitions at the museum include a range of artifacts such as twisted steel beams from the Twin Towers, wreckage from airplanes used in the attacks, personal items recovered from Ground Zero, and much more. Visitors can also view powerful videos that provide insight into what happened on that fateful day.

    Q: How long does it take to visit the 9/11 Museum and Memorial?
    A: Visitors typically spend about two hours exploring both indoor exhibitions and outdoor memorials. However, some visitors may choose to spend more time exploring specific areas or exhibits.

    Q: Can I bring bags into the 9/11 Museum and Memorial?
    A: To ensure visitor safety as well as respect for this sacred space, bags larger than a small purse or camera bag are not allowed inside. Visitors can check their bags at a designated area before entering.

    Q: Is photography allowed in the 9/11 Museum and Memorial?
    A: Photography is allowed throughout most of the museum for personal use. However, flash photography, tripods, selfie sticks, or video recording are not permitted. Be respectful when taking photos in this solemn place.

    Q: Can I bring children to the 9/11 Museum and Memorial?
    A: Yes! Children are welcome at both sites. Parents should be aware that some exhibits may be emotionally intense or difficult for young children to understand. The museum offers resources such as family guides to help parents navigate these topics with their children.

    Where you'll be

    Map of location of attraction

    180 Greenwich St. World Trade Center, New York, US

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    Operating hours

    The Museum is open Wednesday - Monday (closed Tues): 9AM - 7PM 
    The memorial is open daily: 8AM - 8PM
    Tip: visit early in the day to secure a time slot.

    Hours are subject to change. We recommend checking the museum’s website for the most up-to-date schedule.

    Closings & holidays

    The museum is closed on Tuesdays, Thanksgiving Day and Christmas Day, it is also closed to the general public on September 11.

    9/11 Memorial and Museum Tickets

    (212) 266-5211

    Buy with confidence

    Free cancellation

    Plans can change, we get it. All non-activated passes are eligible for a refund within 90 days from your purchase date.

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