We understand that you may have questions around whether attractions are open, if there are restrictions in place, and how Covid-19 may impact your visit to Miami in general. Rest assured, we’re here to help. 

How may COVID-19 impact your visit to Miami?

We’re happy to let you know that attractions are starting to re-open and they’re looking forward to welcoming you. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below. 

We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening. This information is also listed on the ‘Essentials’ section of each individual attraction page. 

Will entry to attractions be different?

Those attractions that have reopened may have done so with some changes to how Go Miami pass holders gain entry, and we’re working closely with them to ensure it’s seamless for you. On the attraction pages of our website, we’re adding the information we receive to the ‘Know before you go’ section at the bottom of the page, and we advise that you check this when planning your visit. This section may include changes like queuing further apart - each attraction will have its own process in place. 

We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’ which you can find on the attraction list page under each pass. 

What is contactless entry? 

Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry. 

Should I purchase a pass now, even though I am not sure of my exact travel dates?

Yep! You can buy today, confident in the knowledge that all passes are valid for two years from the date of purchase and are only activated when you start using them. We offer 14-day free cancellation in case your plans change and if you’re outside of this window you can swap your pass for another destination, perhaps your closest city. We have 35+ cities around the world to choose from.  

Full list of attraction websites

Big Bus Miami
Bike and Roll
Boggy Creek Airboats Scenic Nature Tour
Conch Tour Train Key West
Cycle Party Wynwood Miami Insta Tour
Daytona Speedway All Access Track Tour
Duck Tours South Beach
Everglades Alligator Farm & Airboat Ride
Ft. Lauderdale Glass Bottom Boat and Snorkeling Trip
Fun Spot America Theme Park
Gator Park Airboat Tour
Gatorland: The Alligator Capital of the World
Gray Line Miami
Harry S. Truman Little White House
Island Queen Millionaire's Row Sightseeing Cruise
Island Safari Bike Rental
Jet Boat Miami
Jungle Island
Kennedy Space Center Visitor Complex
Key Largo Princess Glass Bottom Boat Cruise
Key West Aquarium
Key West Shipwreck Treasure Museum
Lion Country Safari
Miami Children's Museum
Miami Seaquarium
Miami Watersports 1-Hour Kayak or Paddleboard
Pérez Art Museum of Miami (PAMM)
Pirates Adventure Sightseeing Tour
Ripley's Believe It or Not! Odditorium Key West
Sawgrass Recreation Park Everglades Airboat Adventures
Señor Frog's Miami
South Beach Food Tour
Sunset Watersports Key West 
The Official Art Deco Walking Tour
Zoo Miami

How to get in touch

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

If urgent, please call us:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
Toll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 1 (617) 671 1000
WhatsApp (available 24/7 for text chat only) USA: 1 (617) 932 6123


Our customer service team are available

In the US:
Monday-Friday, 8AM – 9PM EST
Saturday-Sunday, 9AM – 6PM EST

In Europe:
Monday-Friday: 9AM-5PM GMT
Saturday: 10AM-4PM GMT
Sunday: 10.30AM to 4.30PM GMT