We understand that you may have questions around whether attractions are open, if there are restrictions in place, and how Covid-19 may impact your visit to New York in general. Rest assured, we’re here to help. 

How may COVID-19 impact your visit to New York?

We’re happy to let you know that attractions are starting to re-open and they’re looking forward to welcoming you. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below. 

We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening. This information is also listed on the ‘Essentials’ section of each individual attraction page. 

Will entry to attractions be different?

Those attractions that have reopened may have done so with some changes to how Go New York pass holders gain entry, and we’re working closely with them to ensure it’s seamless for you. On the attraction pages of our website, we’re adding the information we receive to the ‘Know before you go’ section at the bottom of the page, and we advise that you check this when planning your visit. This section may include changes like queuing further apart - each attraction will have its own process in place. 

We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’ which you can find on the attraction list page under each pass. 

What is contactless entry? 

Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry. 

Should I purchase a pass now, even though I am not sure of my exact travel dates?

Yep! You can buy today, confident in the knowledge that all passes are valid for two years from the date of purchase. And of course, we offer 90-day cancellation in case your plans change. Visit our Risk-Free Guarantee page for more information about our refund policy.

Full list of attraction websites

1929 Shearwater: Daytime Statue Sail or City Lights Sail
9/11 Ground Zero Museum Workshop: Hands-On 9/11 Tour
9/11 Memorial & Museum
9/11 Tribute Museum: Gallery Admission
A Walk in the Park by City Rambler
A Walk Through History -The Essential Walking Tour of Lower Manhattan
Alternative Street Art Walking Tour of the Lower East Side
American Museum of Natural History
Best of Brooklyn Walking Tour in Williamsburg
Best of NYC Cruise by Circle Line Sightseeing
Broadway & Times Square Walking Tour
Bronx's Little Italy & Arthur Avenue Neighborhood Walking Tour
Brooklyn Bridge Bike Rental (Full Day) by Unlimited Biking
Brooklyn Bridge Bike Tour by Unlimited Biking
Brooklyn Bridge Walking Tour by Unlimited Biking
Catacombs by Candlelight Tour
Central Park Bike Rental (Full Day) by Unlimited Biking
Central Park Bike Tour by Unlimited Biking
Central Park TV & Movie Sites Walking Tour
Central Park Walking Tour by Unlimited Biking
Clipper City Tall Ship: Daytime Statue Sail
Color Factory
East Village TV & Movie Sites Walking Tour
Empire Outlets Coupon Book & Staten Island Ferry Audio Guide
Empire State Building
Escape Virtuality - Immersive Escape Room (60 Minutes)
Fashion Windows Walking Tour
Food On Foot Tours
Ghosts of Greenwich Village Tours by Top Dog Tours
Gossip Girl Sites Bus Tour by On Location Tours
Graffiti & Street Art Walking Tour in Brooklyn
Graffiti & Street Art Workshop
Grand Central Audio Tour
Greenwich Village Walking Tour
Guggenheim Museum
Hamilton Walking Tour
Harbor Lights Cruise by Circle Line Sightseeing
Harlem Bike Rental (Full Day) by Unlimited Biking
Harlem Bike Tour by Unlimited Biking
Harlem Gospel Tour (Sunday Service) by Inside Out Tours
Harlem Jazz Series
High Line – Chelsea – Meatpacking District Neighborhood Walking Tour
Highlights of Midtown Architectural Walking Tour  by Inside Out Tours
Holiday Markets & Christmas Lights Walking Tour by Inside Out Tours
Hop-On Hop-Off Big Bus New York: 1-Day Classic Tour
Hudson River Bike Rental (Full Day) by Unlimited Biking
Intrepid Sea, Air & Space Museum and Space Shuttle with Audio Tour
Landmarks Cruise: Circle Line Sightseeing
LEGOLAND® Discovery Center, Westchester
Liberty Super Express Cruise by Circle Line Downtown
Luna Park at Coney Island: Thrill Seeker Pass
Madame Tussauds New York
Madison Square Garden All Access Tour
Marvel & DC Superheroes Tours
Masters of The Camera: NYC Rooftop Photo Shoot
Metropolitan Museum of Art with Audio Tour
Museum of Jewish Heritage
Museum of Sex
National Geographic Encounter: Ocean Odyssey
New York Historical Society Museum
New York Water Taxi: All-Day Access Pass
Night Tour by Big Bus New York
NY Hall of Science
NYC Slavery & Underground Railroad Walking Tour
NYC TV & Movie Bus Tour by On Location Tours
One World Observatory
Perfect Picnic: American Picnic
Queens-Flushing Meadows International Food Excursion
Radio City Stage Door Tour®
Ripley's Believe It or Not!® Times Square
Rockefeller Center Tour
Secrets of Downtown Walking Tour
Secrets of Hudson Yards, High Line & The Vessel Walking Tour
Secrets of the Statue of Liberty and Ellis Island: Walking Tour
SoHo – Little Italy – Chinatown Neighborhood Walking Tour
South Street Seaport Museum
Spirits On Foot: Beer, Spirits & Wine Crawls
St. Patrick's Cathedral Tour with Express Entry
Statue of Liberty & Ellis Island Immigration Museum - Ferry Ticket
Surrey Bike Rental on Govenors Island (2 hours)
The Downtown Experience by THE RIDE
The Met Cloisters with Audio Tour
The Museum of Modern Art (MoMA)
The Museum of the City of New York
The New York Botanical Garden: All Day Garden Pass
The Whitney Museum of American Art
Top of the Rock Observatory
Victorian Gardens at Wollman Rink in Central Park
Wall Street Walking Tour of the New York Financial District
When Harry Met Seinfeld Bus Tour by On Location Tours
Woodbury Common Bus Tour (Round Trip + VIP Coupon Booklet)
Yankee Stadium: Classic Tour

How to get in touch

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

If urgent, please call us at:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
Toll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 1 (617) 671 1000
WhatsApp (available 24/7 for text chat only) USA: 1 (617) 932 6123


Our customer service team are available
Monday-Friday, 8:00am-9:00pm EST
Saturday-Sunday, 9:00am-6:00pm EST
Closed New Year's Day