In light of the recent outbreak of COVID-19 we wanted to reassure you that we’re monitoring the situation closely and providing as much assistance to visitors and passholders as possible. 

We recommend you check the travel advisory from your local authority and Centers for Disease Control and Prevention's website for travel planning.

Most attractions are currently closed. We advise checking opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed below. 

Please note: all passes are valid for 24 months from date of purchase and only activated on first use so please be assured that your passes will not expire if your travel date is delayed. 

We also know that your future travel plans may change, that’s why if you buy at the moment we’re offering 30-day free cancellation. This means you can plan your sightseeing safely in the knowledge that you’re protected if plans change. 

We offer a wide range of attractions, including those a little off the beaten track if you’d prefer to visit the city like a local and see some different things in New York City. 

How to contact medical or emergency services in the State of New York:

You can contact emergency services in New York by dialing 911, but this number should only be used in case of real incidents.

For non-emergencies and general advice dial 311 to speak to an operator who will redirect your call to the appropriate advisory hotline. 

How to get in touch

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

If urgent, please call us at:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
Toll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 1 (617) 671 1000
WhatsApp (available 24/7 for text chat only) USA: 1 (617) 932 6123


Our customer service team are available
Monday-Friday, 8:00am-9:00pm EST
Saturday-Sunday, 9:00am-6:00pm EST
Closed New Year's Day