How is COVID-19 impacting my upcoming travel plans with my Go Washington D Cpass?
Unfortunately, most sights are currently closed - please check attraction websites. If your trip is not within the next 7 days, please hold off calling customer service so we can help those traveling immediately.
If your travel plans have now changed, you will still have up to a year from the purchase date to activate your pass. If you are planning on still traveling this year, we suggest you hold on to your Go Washington DC pass and do not activate it until you can be sure most attractions are open.
If you have purchased an Explorer or Build Your Own pass you will have 30 days once activated.
Passes and attractions
What is a Go Washington DC pass?
The Go Washington DC pass is an attraction pass that gives you combined savings on Washington DC's best things to do. You can choose from two different passes, both tailored to different types of travelers. Check out our pass comparison page to see which is the best option for you.
How does the Go Washington DC pass work?
There are two pass types to choose from - Explorer and Build Your Own. The Explorer pass lets you choose a select number of attractions to visit within 30 days. The Build Your Own pass lets you create your own attraction pass to use within 30 days. Once you've chosen your pass type and purchased, it's ready to use. Simply download your pass to the free Go City app and you can start exploring the city and making huge savings. There's no need to choose your attractions before you buy with the Explorer pass. You can pick and choose as you go - just be sure to check the attraction page to see if you need to make a reservation before.
How does the Explorer pass work?
The Explorer pass is perfect for sightseers who are visiting a city for longer and want to take their time seeing the sights without much of a time constraint.
With the Explorer pass, you can choose the number of attractions you're interested in seeing, either 3, 4, or 5. Once you've activated your pass by visiting an attraction, you'll then have up to 30 days to visit the rest. There is no need to choose which attractions you'd like to see before you purchase the card, you can pick and choose any of the Explorer attractions as you go. This allows you to change your mind and wait and see what you feel like in the moment.
The more attractions you choose the more you'll save, and you can save up to 58% on attraction ticket prices with this product. Make sure you check out the attraction line up here for the Explorer pass as they vary from pass to pass.
How does the Build Your Own pass work?
The Build Your Own pass is perfect for sightseers who know exactly what attractions they want to visit and want plenty of time to visit them in.
You can select as many attractions as you want, and you'll have up to 30 days from first activation to visit them in. With the Build Your Own pass, you'll save 20% on attraction admission prices when you select two or more. The Build Your Own pass has its own line up of attractions which you can view here.
What is the best Washington DC city pass?
There are several Go Washington DC passes to choose from depending on how much you want to see in the city. Check out our comparison page to see the differences between the two passes and identify which one is best for you.
How much do the Go Washington DC passes cost?
Check out the individual price pages for the Explorer pass and the Build Your Own pass. We have a huge range of passes and example itineraries to show you how much you can save. If you sign up to our Go City emails, you can save even more on your first purchase.
What does the Washington DC pass include?
Go Washington DC passes include admission to Washington DC's best things to do for a fixed number of attractions. You'll also get skip-the-line access to select attractions with your pass and special pass offers too. These may include early-bird entry, gift shop discounts, dining offers, and much more.
What attractions are included on the Go Washington DC pass?
There are over 30 attractions to choose from on the Go Washington DC pass. Use your pass for admission to Washington DC's most popular attractions including the International Spy Museum, the Newseum, Mount Vernon, and much more. You'll find a huge range of things to do on the pass including museums, tours, and rentals. The selection depends on the type of pass you have, so be sure to check the attraction line-up for each pass.
What are the benefits of the Go Washington DC pass?
The Go Washington DC pass benefits are huge. You'll not only save up to 58% on attraction admission; you'll also be able to skip-the-line at select attractions. All your entry tickets will be on one easy-to-download pass, making organizing your trip extra convenient.
Is the Go Washington DC pass worth it?
Yes - the Go Washington DC pass is the best way to sightsee and save big. Check out our example itineraries to see how much you could save while exploring the city. With our Explorer pass, you could save up to 58% on attraction admission tickets. Don't just take our word for it, check out our Trustpilot rating and our customer reviews here.
What is the age range for child Go Washington DC passes?
Child passes are for ages 3 to 12. Adult passes are for ages 12+.
Is it worth buying a Go Washington DC child pass?
Yes. If you're traveling as a family, we'd recommend purchasing child passes. They're an easy way to budget, save on attraction prices, and have all your tickets conveniently in one place.
Does the Go Washington DC pass include transport?
No, the Washington DC pass does not include transport. But some attractions do take you around the city to popular attractions, like the Hop-On Hop-Off Big Bus.
Getting my pass
How do I receive the Go Washington DC pass?
You'll receive the Go Washington DC pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.
Who do I contact if I haven't received my pass?
Please allow up to two hours to receive your pass and remember to check your email spam folder. If you still haven't received it after then, contact our customer services team on the email form or phone numbers listed below.
Can I receive my Go Washington DC pass through the mail?
Go Washington DC passes are delivered digitally for your convenience. You'll receive your pass over email and can either print it off or download it to the Go City app and start using it instantly.
Can I use my confirmation email to enter attractions?
Your confirmation email will contain instructions on how to download your pass and start scanning it for admission. You can also print your passes from your confirmation email if you'd prefer a ticket to hand in.
Payment methods and purchasing
Where can I get a Go Washington DC pass?
Purchase your Go Washington DC pass on the official Go Washington DC website to make the most of our special offers.
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
What happens when I make a purchase?
Once you've bought your Go Washington pass, you'll get a confirmation email sent through to your email address followed by your passes. Please bear with us while we review your order.
As soon as you receive your passes, you can either print them off or download the free Go City app and load up your digital pass.
Who do I contact if I have trouble purchasing?
If you have trouble purchasing a Go Washington DC pass, please ensure that you're using the correct billing address as listed on the bank statement for that payment method. If issues persist, please contact our customer services team using the form or phone numbers listed below.
Do you ship Go Washington DC passes abroad?
You'll receive everything digitally for your own convenience, so you can purchase a pass from anywhere in the world. This also gives you the option to purchase passes before your trip or while you're away.
How do I cancel my Go Washington DC order?
Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Please contact our customer services team for more information.
How to use my pass
How do I use my Go Washington DC pass?
Once you have your pass, it's ready to use. All you have to do is turn up at your chosen attraction and get your pass scanned for admission. Please check individual attractions for reservation details, in case you need to book beforehand.
How long does a Go Washington DC pass last?
Both the Explorer pass and the Build Your Own pass will be valid 30 days from first use giving you plenty of time to visit your chosen attractions.
When will my Go Washington DC pass expire?
Once you've purchased a Go Washington DC pass, you'll have up to a year to use it. As soon as you activate your pass, it'll be valid for up to 30 days.
Can other people use my Washington DC pass?
No. Once a pass is activated (by using it at an attraction), it can only be used by that individual. Passes cannot be re-sold or used by more than one person.
Can I visit the same attraction more than once?
If you have an Explorer or Build Your Own pass, you'll be able to visit your selected attractions once.
Do I need to make reservations to enter attractions?
Most attractions will let you scan your pass and go straight in, but a few will require reservations beforehand. Please check the individual attraction pages to see whether you'll need to make a reservation.
Can I get a refund on my Go Washington DC pass?
Our Risk-Free Guarantee gives you 30 days from your purchase date to return any non-activated passes for a full refund. Just contact our Customer Care Team using the form below and provide your order number for a refund.
Can I skip the line with a Go Washington DC pass?
You'll get skip-the-ticket-line access to select attractions with your Go Washington DC pass. Each attraction will specify whether this exclusive privilege is included with admission. Look out for other special offers and discounts included with your pass too.
Can I upgrade my pass after purchase?
Unfortunately, we don't have an option to upgrade passes currently. Check out our pass comparison page to see which pass is best for you, whether you're flexible with your travel plans or on a strict time schedule.
Get in touch
Please note: our customer service team is currently handling a large volume of requests and response times may be impacted. Based on where you are. Based on where you are:
- Toll-free within the US+1 800 887 9103
- Toll-free within the UK+44 800 090 3140
- Toll-free within Australia+61 1800 316950
- Toll-free within Mexico+52 (800) 2694359
- From other countries617-671-1000
- whatsApp (available 24/7 for text chat only)1.617.932.6123
- Monday - Friday8AM - 9PM EST
- Saturday - Sunday9AM - 6PM EST
- ClosedNew Year's Day