We understand that you may have questions around whether attractions are open, if there are restrictions in place, and how Covid-19 may impact your visit to London in general. Rest assured, we’re here to help. 

How may COVID-19 impact your visit to London?

We’re happy to let you know that attractions are starting to re-open and they’re looking forward to welcoming you. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below. 

We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening. This information is also listed on the ‘Essentials’ section of each individual attraction page. 

Will entry to attractions be different?

Those attractions that have reopened may have done so with some changes to how Go London pass holders gain entry, and we’re working closely with them to ensure it’s seamless for you. On the attraction pages of our website, we’re adding the information we receive to the ‘Know before you go’ section at the bottom of the page, and we advise that you check this when planning your visit. This section may include changes like queuing further apart - each attraction will have its own process in place. 

We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’ which you can find on the attraction list page under each pass. 

What is contactless entry? 

Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry. 

Should I purchase a pass now, even though I am not sure of my exact travel dates?

Yep! You can buy today, confident in the knowledge that all passes are valid for two years from the date of purchase and are only activated when you start using them. We offer 14-day free cancellation in case your plans change and if you’re outside of this window you can swap your pass for another destination, perhaps your closest city. We have 35+ cities around the world to choose from.  

What do I need to know about NHS Track and Trace while visiting London?

The NHS test and trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus. In order to reduce the spread of infection, we will be obliged to provide your name and contact details, should we be asked by the UK government. For more information, visit GOV.uk.

Full list of attraction websites

ArcelorMittal Orbit
Banqueting House
BAPS Shri Swaminarayan Mandir
Beefeater Gin Tour
Benjamin Franklin House
Bicester Village Shopping Express
Big Bus Tours
Brit Movie Tours
Chelsea FC Stadium Tours
Churchill War Rooms
City Cruises
Curzon Cinemas
Cutty Sark
DreamWorks Tours Shrek's Adventure! London
Emirates Arsenal Stadium Tour
Florence Nightingale Museum
Hampton Court Palace
HMS Belfast
Imperial War Museum
Kensington Palace
lastminute.com London Eye
London Bicycle Tour
London Stadium Tours
London Transport Museum
Madame Tussauds
Museum of Brands
Museum of London Docklands
National Maritime Museum
Old Royal Naval College
Planet Hollywood
Pollock's Toy Museum
Royal Albert Hall Tours
Royal Botanic Gardens, Kew
Royal Observatory Greenwich
Shakespeare's Globe Theatre Tour
St Pauls Cathedral
The Garden Museum
The Guards Museum
The Kia Oval Ground Tours
The London Dungeon
The Old Operating Theatre Museum and Herb Garret
The Monument to the Great Fire of London
The National Gallery
The Postal Museum
Tower Bridge 
Wembley Stadium Tours
Westminster Abbey

How to get in touch

If urgent, please call us:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
Toll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 1 (617) 671 1000
WhatsApp (available 24/7 for text chat only) USA: 1 (617) 932 6123

Our customer service team are available

In the US:
Monday-Friday, 8AM – 9PM EST
Saturday-Sunday, 9AM – 6PM EST

In Europe:
Monday-Friday: 9AM-5PM GMT
Saturday: 10AM-4PM GMT
Sunday: 10.30AM to 4.30PM GMT

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.