Kensington Palace is currently operating on a pre-booked, timed ticketing basis. To guarantee admission, you must book in advance by emailing [email protected] stating your pass numbers, number of tickets (adults and children), and preferred date and time of visit. We will make the booking on your behalf and email confirmation within 48 hours of your enquiry. If your requested time is not available, we will book the next available time slot (within one hour of your original request). Once booked, reservations cannot be amended or cancelled. If you do not book in advance, we cannot guarantee entry on the day.